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Added 10 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Supporting employee development, training, quality assurance and continuous learning initiatives;
Added 10 mins ago
S
Produce - Manager Produce
Sobeys
Stellarton, NS
- Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 10 mins ago
S
Produce - Clerk Produce
Sobeys
Edmonton, AB
- Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 10 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 11 mins ago
SG
Program Management PMO, Energy Strategy & Business Management
S&P Global
Calgary, AB
- Full-time
Responsibilities and Impact: As a Program Manager, you will leverage your high-quality execution abilities, attention to detail, and strong program management and communication skills to…
Added 11 mins ago
Kingston Office - Opportunities in Tax - Co-op Placement - April 2027 - St. Lawrence College
KPMG Canada
Kingston, ON
…the way, you will broaden your skill set through KPMG’s vast learning and development opportunities that you can take on to your future…
Added 40 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
SC
Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 1 hour ago
SC
Full Time Supervisor Front End - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 1 hour ago
Produce - Assistant Department Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort Saskatchewan, AB
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 1 hour ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 1 hour ago
G
Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
The Manager, Implementation leads the GoCanvas/SiteDocs Implementation team, owning team performance, development, and process. This role holds 1:1s and career development conversations for…
Added 1 hour ago
TS
Community Services Caseworker
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
…when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides…
Added 1 hour ago
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications…
Added 2 hours ago
W
Manager, Machine Learning Engineering - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
We are seeking a Manager to lead the development of AI agents for our HR and Finance business. You will be responsible for building and mentoring a high-performing engineering team, driving…
Added 3 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 3 hours ago
D
Manager, Marketing Science
DAC
Toronto, ON
- Full-time
Opportunities for continued learning and professional development.
Added 3 hours ago
Assistant Manager Bakery
Sobeys
Mill Bay, BC
Learning and Development Resources to fuel your professional growth.
Added 3 hours ago
SE
Quality Control Inspector/Tester
Schneider Electric
AB · Edmonton, Alberta
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 4 hours ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Reporting to the Manager of Infection Prevention and Control, the Infection Control Professional (ICP) will act as support with the ongoing implementation, development and…
Added 4 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…application and solutions architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate…
Added 4 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…application and solutions architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate…
Added 4 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…application and solutions architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate…
Added 4 hours ago
RN
Workplace System Administrator
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON
- Full-time
…invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall…
Added 4 hours ago
G
Account Executive, Expansion L2
Gorgias
Toronto, ON
- Full-time
📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly…

The Home Depot

Directeur(trice) expérience client

Boisbriand, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

Key Responsibilities:
Customer Service

Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
Assign, manage and direct associate’s work and duties to drive customer service results.
Resolve customer escalations within the store and through Customer Care.
Ensure store is prepared for high-volume periods.
Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.

People

Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.
Use recognition tools to highlight associates demonstrating Home Depot’s core values.
Identify and develop high potential associates for growth opportunities.
Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.

Manager on Duty

Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
Ensure all equipment and machines are functioning properly.
Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.

Competencies:

Collaborates
Communicates Effectively
Customer Focus
Decision Quality

Skills:

Organizational skills
Problem-solving skills
Advanced communication skills

Direct Manager/Direct Reports:

Store Manager

Travel Requirements:

No travel requirements for this role

Physical Requirements:

May involve bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving merchandise and tools, climbing a ladder.
May involve quickly responding to public address system announcements, including customer services calls, pages, and general information.
Moving around the store and being able to communicate with and assist associates & customers.
Operating a computer and other technology.
Identifying and reading reports, tickets and UPC labels.

Working Conditions:

Working within a flexible schedule that may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

Highschool Diploma or Equivalent

Minimum Years of Work Experience:

2 years of customer service experience an asset
1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience:

At least one year of relevant work experience as a leader/supervisor

Certifications:

Other Requirements/Assets:

Must be able to work a flexible schedule.

Apply About employer

More about this job

Responsibilities

The Customer Experience Manager oversees store standards, customer service delivery, and operational processes while coaching associates. They act as the manager on duty to ensure store readiness, manage escalations, and drive associate engagement.

Requirements

Candidates should have at least one year of leadership or supervisory experience and a high school diploma or equivalent. Retail or trade experience is considered an asset for this role.

Skills

Customer service
Leadership
Coaching
Performance management
Problem-solving
Communication skills
Operational processes
Team management
Conflict resolution
Store operations
Decision quality
Customer engagement
Talent planning
Safety compliance

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Manager
Retail
Store Leadership
Associate Coaching
Performance Management
Operational Excellence
Customer Escalations
Store Readiness
Team Development
Safety Policies
Inventory Management
Customer Flow
Talent Planning
Warehouse Environment
Flexible Schedule

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