Service Desk Associate: Full Time - PARK ROYAL
- Canada
The pay range for this position is between $20.70 - $22.45 · Full-time
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Job details
- Pay
- The pay range for this position is between $20.70 - $22.45
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.
Position Responsibilities
Ensure customers receive products and services requested in a timely and accurate manner
Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.
What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement
The pay range for this position is between $20.70 - $22.45More about this job
Responsibilities
The Service Desk Associate manages customer orders from inception to completion, ensuring timely and accurate delivery of products and services. They act as a primary liaison between customers, vendors, installers, and internal support teams to resolve issues and coordinate project requirements.
Requirements
The role requires a candidate who is curious, eager to learn, and dedicated to providing excellent customer solutions. Strong organizational skills and the ability to manage multiple order-related activities in a professional manner are essential.
Skills
- Customer service
- Order management
- Communication
- Problem solving
- Coordination
- Relationship management
- Attention to detail
Benefits
- Health benefits
- Dental benefits
- Profit sharing
- Stock purchase plan
- Paid training
- Career development
- Tuition reimbursement
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Logistics
Keywords
- Service Desk
- Customer Order Management
- Retail
- Home Depot
- Project Support
- Vendor Relations
- Order Fulfillment
- Customer Satisfaction
- Installations
- Logistics