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Added 20 mins ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Red Deer, AB
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 20 mins ago
MS
Client Success Manager, Associate
Morgan Stanley
Calgary, AB
- Full-time
…committed to your growth and development, and your entire employee experience. We recognize that our people and culture are the keys to our success. We invite you to explore how you can be…
Added 36 mins ago
VS
Operations Supervisor-Guildford
Victoria’s Secret & Co.
Surrey, BC
- Full-time
We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business.…
Added 1 hour ago
SJ
Assistant Store Manager - Peoples Jewellers - Mayfair Shopping Centre
Signet Jewelers
Victoria, BC · Canada - Mayfair Shopping Cen - Victoria, BC
- Full-time
…build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's…
Added 1 hour ago
7
Store Crew
7-Eleven
Nanaimo, BC
- Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Red Deer, AB
- Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) Produce Stocker
Walmart Canada
Kamloops, BC
- Full-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 1 hour ago
WC
(CAN) Produce Stocker
Walmart Canada
Kamloops, BC
- Full-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Dryden, ON
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 1 hour ago
WC
(CAN) Team Leader, Operations Administration
Walmart Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service.
Added 1 hour ago
WC
Asset Protection Associate
Walmart Canada
Brandon, MB
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Spruce Grove, AB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Williams Lake, BC
- $15 CAD / hour
- Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 1 hour ago
C
Temporary Sales Support Associate
Coach
Laval, QC
- Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 1 hour ago
WC
General Merchandise Associate
Walmart Canada
New Westminster, BC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 hour ago
WC
(CAN) Stockperson/Cartpusher
Walmart Canada
Calgary, AB
- Contract
…role in creating a safe, organized, and welcoming shopping experience for customers. You are responsible for collecting shopping carts from cart corrals, the parking lot, and the store…
Added 1 hour ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Squamish, BC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Vaughan, ON
- Contract
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Vaughan, ON
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Windsor, ON
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 1 hour ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Delta, BC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 1 hour ago
MS
Client Success Manager, Associate
Morgan Stanley
Calgary, AB
- Full-time
…committed to your growth and development, and your entire employee experience. We recognize that our people and culture are the keys to our success. We invite you to explore how you can be…
Added 1 hour ago
JC
Permanent Full Time Senior Sales Associate
Jimmy Choo
Richmond, BC
- Full-time
Role Description This Permanent Full Time Senior Sales Associate role is an on-site position based in Richmond, BC. The Senior Sales Associate is responsible for delivering an exceptional,…
Added 1 hour ago
KS
Temporary Sales Support Associate
kate spade new york
Laval, QC · Carrefour Laval
- Part-time
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…

The Home Depot

Workforce Strategy & Transformation Lead

Canada

The pay range for this position is between $62,200.00 - $70,100.00 · Full-time

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Job details

Pay: The pay range for this position is between $62,200.00 - $70,100.00
Job type: Full-time
Experience: 5+ years of progressive experience in workforce operations, HR business partnership, process improvement, analytics, or related roles.
Posting language: English
Posted: Oct 7, 2026

Original job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Purpose

The Workforce Operations Engineering, Transformation & Strategy Lead partners with business leaders to drive effective workforce strategies, operational excellence, and associate engagement across the field. This role blends workforce analytics, process design, and HR business partnership to support current and future business needs.

This position leads and sustains workforce-related initiatives by translating strategy into actionable processes, managing change, and clearly communicating the "why" and "how" of change to field leadership and store teams, while aligning with company values and business priorities.

Position Responsibilities

Strategy, Workforce Operations & Business Support

Lead and support broad-scale workforce operations initiatives, integrating workforce planning, labour optimization, and associate engagement considerations.
Partner with Business, HR, Operations leaders, and other cross-functional partners to align workforce strategies with current and future business needs.
Influence leaders through workforce-related change initiatives by identifying risks, opportunities, and readiness impacts on field teams.
Apply internal and external industry trends to recommend improvements in workforce efficiency, talent practices, and operational execution.
Provide insights and recommendations to leadership to support labour planning, productivity, and operational decision-making.
Lead strategic workshops focused on workforce-related priorities and improving store-level execution.
Lead and support configuration changes within the Workforce Management (WFM) system to reflect labour model changes.

Process Design, Analytics & Continuous Improvement

Analyze workforce and operational data to identify trends, opportunities, and process improvement recommendations.
Validate current-state processes and collaborate with stakeholders to design scalable, future-state workforce solutions.
Lead the development of business requirements, process maps, user stories, and proof-of-concept initiatives.
Design and maintain reporting, dashboards, and analytical models to support workforce management and proactive decision-making.
Prepare financial analyses and forecasts to support workforce productivity and labour investment decisions.
Leverage analytics tools and methodologies to improve labour models, forecasting accuracy, and resource allocation.
Oversee and manage the maintenance of existing engineered labour standards and the implementation of new standards utilizing MOST (or similar) methodology.
Conduct in-depth analysis to determine organizational impacts resulting from revisions to engineered labour standards, SOP changes, or pilot program implementations.
Act as an internal consultant by developing and maintaining relationships with business partners, gaining an understanding of their business processes and vision, and presenting recommendations for process re-engineering.

Change Management & Field Communication

Develop and execute change management strategies that support effective adoption of workforce initiatives across stores and leadership teams.
Translate complex workforce concepts into clear, practical messaging for field audiences.
Communicate strategy, priorities, and process changes to ensure understanding, alignment, and consistent execution in the field.
Partner with store leaders to gather feedback, test assumptions, and refine solutions based on real-world application.
Create and deliver communication materials that explain the purpose, impact, and benefits of workforce initiatives.
Influence alignment and change adoption by bridging corporate strategy and field operations through purposeful two-way communication.

People, Partnership & Stakeholder Management

Foster strong collaboration with cross-functional partners including Stores, Operations, HR, IT, Finance, and external vendors.
Serve as a trusted advisor to leaders on workforce-related topics, combining business acumen, HR insight, and operational understanding.
Communicate effectively across multiple levels of the organization, adapting messaging for executive, field, and store audiences.
Build and present workforce and labour concepts at corporate, district, and store-level meetings.
Support a positive associate experience by ensuring workforce initiatives are fair, consistent, and aligned with company values.

Project Delivery & Execution

Lead project planning and execution for workforce initiatives, including scope definition, milestones, dependencies, and status reporting.
Coordinate with internal and external partners to deliver solutions through key phases, including design, testing, pilot, and rollout.
Identify and communicate benefits, risks, dependencies, and value throughout the lifecycle of initiatives.
Continuously assess progress, share lessons learned, and recommend adjustments to improve outcomes.
Ensure initiatives are implemented in a way that enables sustainable adoption in the field.

Experience & Knowledge Required

Education & Certifications

Bachelor's degree in Human Resources, Operations, or a related field preferred.
Lean Six Sigma Certification or similar methodologies to improve workforce processes, labour efficiency, and field execution preferred.
PMP designation considered an asset.
Change Management certification or designation preferred.

Experience & Skills

Strong analytics experience using workforce and operational data to support planning, forecasting, and data-driven decisions.
5+ years of progressive experience in workforce operations, HR business partnership, process improvement, analytics, or related roles.
Demonstrated experience supporting or leading cross-functional initiatives in a retail, field, or multi-site environment.
Experience applying project management practices to large or complex initiatives.
Strong understanding of workforce planning, labour analytics, and operational processes.
Proven experience supporting or leading change management initiatives, including implementation planning, stakeholder alignment, and adoption monitoring.
Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, actionable messaging for field leaders and store teams.
Ability to influence, consult, and partner effectively with leaders, HR teams, IT, and operational stakeholders at all levels of the organization.
Strong analytical, problem-solving, and organizational skills, with the ability to use data to inform decisions.
Demonstrated ability to manage multiple priorities in a fast-paced, evolving environment.
Retail, operations, or field-support experience preferred.

The pay range for this position is between $62,200.00 - $70,100.00

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More about this job

Responsibilities

The role involves partnering with business and HR leaders to drive workforce strategies, operational excellence, and associate engagement. It also requires designing scalable workforce solutions, managing change initiatives, and utilizing data analytics to inform labor planning and productivity decisions.

Requirements

Candidates should have at least 5 years of experience in workforce operations, HR, or process improvement, along with strong analytical and project management skills. A bachelor's degree in a related field is preferred, as are certifications in Lean Six Sigma, PMP, or Change Management.

Skills

Workforce planning
Labour optimization
Change management
Data analytics
Process design
Operational excellence
HR business partnership
Project management
Strategic planning
Stakeholder management
Forecasting
Business requirements
Lean Six Sigma
Performance metrics
Communication
Problem solving

Visa sponsorship

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Keywords

Workforce Strategy
Transformation
Workforce Operations
Labour Optimization
Associate Engagement
Workforce Analytics
Process Design
HR Business Partnership
Change Management
Lean Six Sigma
PMP
WFM System
Labour Standards
MOST Methodology
Data Modeling
Dashboarding
Financial Analysis
Forecasting
Retail Operations
Cross-functional Collaboration
Project Execution
Stakeholder Management
Operational Efficiency
Business Requirements
User Stories
Proof-of-concept
SOP
Field Leadership
Resource Allocation
Strategic Workshops

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