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Added 9 mins ago
TH
Lot Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 9 mins ago
TH
Plumbing and Electrical Sales Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 9 mins ago
TH
Sales Associate Part-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 9 mins ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 9 mins ago
TH
Head Cashier Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
…follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through…
Added 9 mins ago
TH
SUPERVISEUR 25
The Home Depot Canada
Grande Prairie, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 9 mins ago
Team Lead-Retail (Days, Evenings, Weekends)
Roots
Belleville, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 24 mins ago
LC
Grocery Department Manager Full Time Night
Loblaw Companies Limited
Warman, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 24 mins ago
LC
Grocery Assistant Department Manager Part Time Day
Loblaw Companies Limited
Warman, SK
- Part-time
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we…
Added 24 mins ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Warman, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 39 mins ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
Map every decision-maker, from the owner and asset manager to facilities, operations, procurement and risk.
Added 39 mins ago
C
Assistant Manager North Edmonton
Cineplex
AB · CPX North Edmonton & VIP
- Part-time
Cineplex’s Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies…
Added 1 hour ago
SA
Part-time FOH Team Member - Front/Spadina (The Well)
Sweat and Tonic
Toronto, ON
- Part-time
As a Front of House (FOH) Team Member, you are the first point of contact for our guests, creating an exceptional customer experience from the moment they enter our facility. This role…
Added 1 hour ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
Run monthly call reviews with each Account Manager, reviewing one strong and one challenging call
Added 1 hour ago
GD
COMBO - Co-Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 1 hour ago
GD
COMBO - Team Leader PT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 1 hour ago
GD
COMBO - Operations Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Operations Assistant Manager is to maximize company sales and profitability by maintaining stockroom organization and by managing…
Added 1 hour ago
GD
COMBO - Team Leader FT - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 1 hour ago
GD
GARAGE - Seasonal Sales Associate - Pacific Centre
Groupe Dynamite, Inc Garage
Vancouver, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 1 hour ago
General Manager
Amica Senior Lifestyles
BC · West Vancouver, British Columbia
Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the…
Added 1 hour ago
FH
Manager, General Accounting
Fraser Health
New Westminster, BC
- Full-time
…your passion and expertise to this exciting General Accounting Manager position supporting the operational and strategic needs of Fraser Health by planning, implementing, and evaluating…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Provide analytical and technical support by helping translate business needs into practical technology solutions that improve user experience and operational effectiveness.
Added 1 hour ago
SC
shift supervisor - Store# 71789, 326 KING STREET WEST
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
J
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
- Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
North Bay, ON
- Contract
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.

Closed listing

The Hope Centre Welland

Intensive Case Manager

Thorold, ON, Canada

Pay: CA$30.62 per hour · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Pay: CA$30.62 per hour
Job type: Full-time
Closing date: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Pay: CA$30.62 per hour

Job description: The Hope Centre provides essential services such as housing support, shelter services, food security and counselling.

Hours: 12-hour rotations, including days and overnight shifts; on-call and pick-up shifts

Locations: Welland, Niagara Falls, St. Catharines

KEY RESPONSIBILITIES

Serve individuals experiencing homelessness with high acuity needs.
Complete client intakes and discharges.
Enter new client information into HIFIS.
Work with clients to secure a source of income when necessary.
Support individuals to ensure basic needs are met such as food, medications, hygiene etc.
Ensure client is on Niagara Regional Housing waitlist.
Assist clients with housing search by coaching clients on how to search for, contact and interact with landlords; assist with acquiring relevant documentation and arrange transportation to housing appointments.
Conduct ongoing assessments of client needs.
Meet with each guest daily to review housing plan.
Provide harm reduction service delivery and supports as needed.
Provide crisis intervention when needed.
Provide supportive counselling and active listening when needed.
Assist in helping clients to develop and maintain necessary life skills.
Assess client’s needs for services to support their transition to housing.
Connect clients with community support services.
Document and input information into HIFIS on a regular basis, to ensure accurate service statistics and client records.
Discuss situations with clients that arise that could result in their exit from program or future housing.
Ensure the proper exchange of information, ie. Shift change.
Deliver service with safety, respect and effectiveness.
Some light cleaning when needed.
Light meal service when needed.
Participate in ongoing training when necessary.
Ensure that all policies and procedures of The Hope Centre are followed.
Ensure that you are maintaining records and following appropriate record keeping practices.
Perform other duties as assigned.

QUALIFICATIONS

MUST have Social Service Worker Diploma or currently enrolled into the program.
Experience working in a shelter or with unhoused populations, preferred.
Experience providing support and action planning to women, men, and families who are homeless and living in poverty, preferred.

KEY CANDIDATE COMPETENCIES

Ability to work in a fast-paced environment.
Ability to work well under pressure.
Is flexible and able to multi-task.
Possesses strong skills in crisis Intervention, dispute resolution, negotiation.
Ability to analyze issues, identify opportunities, and anticipate potential problems.
Ability to maintain confidentiality in all aspects of the work environment.
Ability to function and thrive in a team setting.
Excellent written and oral communication skills.
Excellent active listening skills.
Above average reporting skills – accurate, timely, thorough.
Ability to plan and prioritize work and remain adaptable/flexible.
Strong computer knowledge with proven ability to learn new systems.
Must be bondable.

No AI is used to screen candidates. The positions available are existing vacant roles.

About employer

More about this job

Responsibilities

Provide intensive case management and practical support to people experiencing homelessness, including assessing needs, developing housing plans, supporting housing searches, and connecting clients with community services. Deliver harm reduction, crisis intervention, and counselling as needed, while maintaining accurate HIFIS records and following program procedures.

Requirements

A Social Service Worker diploma is required, or the candidate must currently be enrolled in the program. Shelter or homelessness-support experience and experience supporting people living in poverty are preferred; candidates should also demonstrate strong crisis intervention, communication, reporting, confidentiality, and teamwork skills.

Skills

Crisis Intervention
Dispute Resolution
Negotiation
Active Listening
Supportive Counselling
Client Intake and Discharge
Case Management
Housing Support
Harm Reduction
Action Planning
Community Service Referrals
HIFIS Documentation
Confidentiality
Written and Oral Communication
Reporting
Multitasking

Visa sponsorship

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Keywords

Social Service Worker Diploma
Homelessness
Shelter Services
Intensive Case Management
HIFIS
Client Intake
Client Discharge
Housing Support
Housing Search
Niagara Regional Housing
Income Support
Basic Needs
Harm Reduction
Crisis Intervention
Supportive Counselling
Active Listening
Life Skills
Community Support Services
Client Assessments
Action Planning
Confidentiality
Record Keeping
Shift Handover
Dispute Resolution
Negotiation
Food Security

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