Intensive Case Manager

Pay: CA$30.62 per hour

Job description: The Hope Centre provides essential services such as housing support, shelter services, food security and counselling.

Hours: 12-hour rotations, including days and overnight shifts; on-call and pick-up shifts

Locations: Welland, Niagara Falls, St. Catharines

KEY RESPONSIBILITIES

• Serve individuals experiencing homelessness with high acuity needs.
• Complete client intakes and discharges.
• Enter new client information into HIFIS.
• Work with clients to secure a source of income when necessary.
• Support individuals to ensure basic needs are met such as food, medications, hygiene etc.
• Ensure client is on Niagara Regional Housing waitlist.
• Assist clients with housing search by coaching clients on how to search for, contact and interact with landlords; assist with acquiring relevant documentation and arrange transportation to housing appointments.
• Conduct ongoing assessments of client needs.
• Meet with each guest daily to review housing plan.
• Provide harm reduction service delivery and supports as needed.
• Provide crisis intervention when needed.
• Provide supportive counselling and active listening when needed.
• Assist in helping clients to develop and maintain necessary life skills.
• Assess client’s needs for services to support their transition to housing.
• Connect clients with community support services.
• Document and input information into HIFIS on a regular basis, to ensure accurate service statistics and client records.
• Discuss situations with clients that arise that could result in their exit from program or future housing.
• Ensure the proper exchange of information, ie. Shift change.
• Deliver service with safety, respect and effectiveness.
• Some light cleaning when needed.
• Light meal service when needed.
• Participate in ongoing training when necessary.
• Ensure that all policies and procedures of The Hope Centre are followed.
• Ensure that you are maintaining records and following appropriate record keeping practices.
• Perform other duties as assigned.

QUALIFICATIONS

• MUST have Social Service Worker Diploma or currently enrolled into the program.
• Experience working in a shelter or with unhoused populations, preferred.
• Experience providing support and action planning to women, men, and families who are homeless and living in poverty, preferred.

KEY CANDIDATE COMPETENCIES

• Ability to work in a fast-paced environment.
• Ability to work well under pressure.
• Is flexible and able to multi-task.
• Possesses strong skills in crisis Intervention, dispute resolution, negotiation.
• Ability to analyze issues, identify opportunities, and anticipate potential problems.
• Ability to maintain confidentiality in all aspects of the work environment.
• Ability to function and thrive in a team setting.
• Excellent written and oral communication skills.
• Excellent active listening skills.
• Above average reporting skills – accurate, timely, thorough.
• Ability to plan and prioritize work and remain adaptable/flexible.
• Strong computer knowledge with proven ability to learn new systems.
• Must be bondable.

No AI is used to screen candidates. The positions available are existing vacant roles.