Service Advisor
- Toronto, ON, Canada
- Etobicoke, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Humberview Chevrolet Buick GMC is looking for a Service Advisor to add to their team in Etobicoke. Humberview Chevrolet Buick GMC is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.
Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.
The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.
Compensation: Base salary + commission, ranging from $40,000 to $90,000 a year - with potential to earn more based on performance.
Why Join The Humberview Group?
With over 60 years of success, our people and customer relationships continue to drive our growth.
What You'll Do
At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.
Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.
Apply today and grow with us.
The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.
Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.
The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.
Compensation: Base salary + commission, ranging from $40,000 to $90,000 a year - with potential to earn more based on performance.
Why Join The Humberview Group?
- Career Growth – Advancement opportunities across 20 stores and 18 brands.
- Rewards & Bonuses – Referral bonuses up to $2,000 and incentive programs.
- Comprehensive Benefits – Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
- Training & Mentorship – Learn from experienced leaders who support your growth.
- Exclusive Perks – Team member pricing on vehicles, service, parts, and accessories.
- Lifestyle Benefits – Discounts on brands and gym memberships.
- Great Team Culture – Social events, BBQs, and team outings.
- Work-Life Balance – No Sundays or holidays, plus long summer weekends.
With over 60 years of success, our people and customer relationships continue to drive our growth.
What You'll Do
- Greet customers upon arrival and conduct detailed vehicle walk-arounds to assess service needs and document concerns.
- Provide professional recommendations on required repairs, maintenance, and preventative services based on vehicle condition and manufacturer guidelines.
- Manage repair estimate timelines, shop loading, and service scheduling to maximize efficiency and customer satisfaction.
- Schedule and coordinate service appointments while ensuring effective workflow within the Service Department.
- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Address customer inquiries, concerns, and service-related questions with professionalism and care.
- Monitor the progress of repair orders throughout the day and provide timely updates to customers.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.
- A great attitude!
- Customer service experience is required.
- Previous Service Advisor experience is preferred.
- A valid Drivers License and clean driving record is required.
- Strong interpersonal skills and a focus on building and maintaining relationships.
- Experience with CDK is an asset.
- Strong organizational and time management skills.
- Takes initiative and is self-motivated.
- Skilled communicator (both written and oral).
- Able to resolve conflict.
- A desire to achieve the very best in customer service and teamwork.
At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.
Whether you’re starting your automotive career or looking for your next opportunity, we’d love to hear from you.
Apply today and grow with us.
The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.
More about this job
Responsibilities
Greet customers, assess and document vehicle service needs, recommend repairs and maintenance, and coordinate estimates, appointments, and service department workflow. Monitor repair orders, keep customers updated, respond to inquiries, and build lasting customer relationships.
Requirements
Customer service experience and a valid driver's license with a clean driving record are required; previous Service Advisor experience is preferred. Candidates should have strong communication, interpersonal, organizational, and time-management skills, be self-motivated, and be able to resolve conflicts; CDK experience is an asset.
Skills
- Customer Service
- Customer Relationship Building
- Vehicle Service Advising
- Vehicle Walk-Arounds
- Repair And Maintenance Recommendations
- Service Scheduling
- Workflow Coordination
- Repair Order Monitoring
- Telephone Communication
- Conflict Resolution
- Written Communication
- Verbal Communication
- Organization
- Time Management
- Initiative
- Teamwork
Benefits
- Health Insurance
- Dental Insurance
- Travel Insurance
- Life Insurance
- RRSP Matching
- Employment Assistance Program
- Referral Bonuses
- Incentive Programs
- Training And Mentorship
- Team Member Discounts
- Gym Membership Discounts
- Social Events
- No Sunday Or Holiday Work
- Long Summer Weekends
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Sales
Keywords
- Automotive Dealership
- Service Advisor
- Customer Service
- Vehicle Maintenance
- Vehicle Repairs
- Preventative Maintenance
- Manufacturer Guidelines
- Vehicle Walk-Arounds
- Service Appointments
- Service Scheduling
- Repair Estimates
- Shop Loading
- Service Department Workflow
- Repair Orders
- Customer Updates
- Telephone Inquiries
- CDK
- Driver's License
- Clean Driving Record
- Conflict Resolution
- Customer Relationships
- Teamwork