Practice Manager for a brand new IVF center - St Johns, NFL, Canada
- St. John's, NL, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Practice Manager for new IVF Centre, NFL, Canada
We are recruiting for a brand new, patient-focused fertility clinic offering the full range of assisted conception treatments, including IVF, ICSI, frozen embryo transfer, egg freezing and donor programmes.
The successful candidate will lead the non-clinical team, keep the patient journey running smoothly from first enquiry to treatment and beyond, and make sure the clinic operates efficiently, profitably and in full compliance with regulatory standards.
Manage daily operations across reception, patient coordination, scheduling and administration, ensuring efficient clinic flow and treatment cycle coordination
We are recruiting for a brand new, patient-focused fertility clinic offering the full range of assisted conception treatments, including IVF, ICSI, frozen embryo transfer, egg freezing and donor programmes.
The successful candidate will lead the non-clinical team, keep the patient journey running smoothly from first enquiry to treatment and beyond, and make sure the clinic operates efficiently, profitably and in full compliance with regulatory standards.
Manage daily operations across reception, patient coordination, scheduling and administration, ensuring efficient clinic flow and treatment cycle coordination
- Oversee facilities, suppliers, IT systems and the electronic patient record, resolving operational issues promptly
- Recruit, train, supervise and appraise non-clinical staff, managing rotas, absence and performance
- Build a positive, patient-centred culture and strong collaboration between clinical and non-clinical teams
- Patient Experience
- Champion a sensitive, high-quality patient journey, handling complaints and feedback and driving improvements
- Ensure consent, counselling referrals and patient information processes are timely and accurate
- Manage budgets, treatment pricing, invoicing and payments, including self-funded, public-funded and insured patients
- Track KPIs such as enquiry conversion, cycle volumes and patient satisfaction, and report to senior leadership
- Proven experience as a Practice Manager or Operations Manager in a fertility, private healthcare or clinical setting
- Strong people management skills with experience leading multi-disciplinary teams
- Commercial awareness with experience of budgets, financial reporting and KPIs
- Excellent communication and organisational skills, with empathy and discretion in a sensitive patient setting
- Confident with practice management or EPR systems and Microsoft Office; a management or healthcare qualification is desirable
More about this job
Responsibilities
Lead the clinic’s non-clinical team and oversee daily operations, facilities, suppliers, IT systems, scheduling, and patient coordination. Manage budgets and performance metrics while ensuring a sensitive, high-quality patient journey and compliance with regulatory standards.
Requirements
Candidates should have proven practice or operations management experience in fertility, private healthcare, or a clinical setting, along with strong people-management, communication, and organizational skills. Commercial awareness, experience with budgets and KPIs, and confidence using practice management or electronic patient record systems are required; a management or healthcare qualification is desirable.
Skills
- Clinic Operations Management
- Team Leadership
- Staff Recruitment and Training
- Scheduling and Rota Management
- Patient Experience
- Complaint Handling
- Regulatory Compliance
- Budget Management
- Financial Reporting
- KPI Tracking
- Treatment Cycle Coordination
- Electronic Patient Records
- Supplier Management
- Facilities Management
- Communication
- Organization
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Administrative
- Finance & Accounting
- Customer Service & Support
Keywords
- IVF
- ICSI
- Frozen Embryo Transfer
- Egg Freezing
- Donor Programmes
- Assisted Conception
- Fertility Clinic
- Patient Coordination
- Treatment Cycle Coordination
- Electronic Patient Record
- Practice Management Systems
- Microsoft Office
- Regulatory Compliance
- Clinic Operations
- Facilities Management
- Supplier Management
- Staff Recruitment
- Staff Training
- Performance Appraisal
- Rotas
- Patient Journey
- Consent Processes
- Counselling Referrals
- Budgets
- Treatment Pricing
- Invoicing
- Payments
- Key Performance Indicators
- Enquiry Conversion
- Patient Satisfaction