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Added 7 mins ago
LH
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Stay current with best practices through continuous learning and professional development.
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IB
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(CAN) Customer Service Manager
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Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
(CAN) Customer Service Manager
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The Jean Tweed Centre

Case Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

$57,915 to $67,672 CAD / year · Contract

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Applications open in a new tab.

Job details

Pay: $57,915 to $67,672 CAD / year
Job type: Contract
Apply by: May 5, 2027
Experience: A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or related field.
Posting language: English
Posted: Nov 6, 2026

Original job description

Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women's experience in today's society, our programs seek to address a range of issues in a woman's life that may contribute to substance use and gambling concerns.

The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.

As the Case Manager, the individual will:

Lead a collaborative wrap-around process to ensure comprehensive service coordination that reflects individual needs.
Provide case management support, including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.
Provide referrals and support to access health and community-based services.
Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.
Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centered and anti-oppressive practices
Responsibilities
Service
- Establish a comprehensive, wholistic, individualized service plan with each client on caseload.
- Lead a collaborative wrap-around process to ensure comprehensive service coordination that reflects individual needs.
- Provide case management support including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.
- Provide referrals and support to access health and community-based services.
- Support activities geared towards establishing and maintaining healthy lifestyles with emphasis on primary health care, mental health, relapse prevention, community engagement, capacity-building, conflict resolution, crisis management and life skills.
- Support clients in self-advocacy and advocate on their behalf in the navigation for social services and access to health care systems.
- Develop and maintain relationships with other service providers and community resources.
- Participate in existing community and service networks.
- Where relevant work support clients in maintaining tenancy.
- Participate in the on-call rotation as required.
Administration
- Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.
- Collaborate with supervisor to discuss job performance and establish professional goals.
- Engage in ongoing staff development and personal learning as agreed to in performance reviews.
Organizational
- Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
- Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
- Adhere to the policies and procedures of The Jean Tweed Centre.
- Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
- Maintain a client service orientation including learning about and addressing client needs and concerns.
- Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
- Demonstrate accountability by holding self responsible and following through on commitments.
- Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
- Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

Hours of Work (37.5hrs/week): Saturday - Wednesday 10:00am- 6:00pm

Location: This position requires on-site work at various sites

Requirements

Bachelors Degree in Social Work, or a related discipline.
A combination of 3 years of work experience in the field of Mental Health, Substance Use, and/or related field.
Expertise in providing counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, substance use, and/or homelessness.
Working knowledge of best practices in mental health, substance use, harm reduction, trauma and the therapeutic relationship.
Working knowledge of trauma-informed practice, women-centred principles and best practices for women and substance use.
Working knowledge of housing, health care and community resources in the Toronto area and related provincial resources.
Ability to work independently with minimal day-to-day supervision.
Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills.

Apply on LinkedIn About employer

More about this job

Responsibilities

Coordinate individualized, wrap-around case management for clients, including counselling, outreach, assessment, goal planning, referrals, advocacy, and support accessing health, housing, and community services. Maintain accurate case records, collaborate with service providers and colleagues, and deliver services using harm-reduction, trauma-informed, women-centred, and anti-oppressive practices.

Requirements

Requires a bachelor's degree in social work or a related discipline, plus three years of experience in mental health, substance use, or a related field. Candidates should have counselling and case-management expertise, knowledge of trauma-informed and women-centred practices and Toronto-area resources, and strong crisis intervention, problem-solving, and interpersonal skills.

Skills

Case Management
Counselling
Outreach
Service Coordination
Assessment
Goal Planning
Referral and Resource Navigation
Crisis Intervention
Harm Reduction
Trauma-Informed Practice
Women-Centred Practice
Anti-Oppressive Practice
Advocacy
Conflict Resolution
Documentation and Data Entry
Interpersonal Skills

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Counselling
Substance Use
Mental Health
Gambling Concerns
Harm Reduction
Trauma-Informed Practice
Women-Centred Practice
Anti-Oppressive Practice
Wrap-Around Service Coordination
Outreach
Crisis Intervention
Relapse Prevention
Primary Health Care
Housing Support
System Navigation
Client Advocacy
Community Resources
Service Networks
Conflict Resolution
Life Skills
Case Notes
Evaluations
Data Entry
Social Work

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Work requirements

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