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Added 52 mins ago
P
Mechanical Laboratory Technician
PLP
Montreal, QC
- Full-time
Working with Senior Mechanical Laboratory Technician, Coordinate laboratory scheduling, workload planning, and prioritization of testing activities.
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 5 hours ago
IF
Technicien(ne) débutant(e) – Entretien de véhicules lourds
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Added 5 hours ago
CO
Emergency Planning Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
…and provides strategic, personnel, and confidential advice to senior leadership and Council related to organizational preparedness, emergency response, recovery, business continuity,…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 13 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 18 hours ago
GF
AV Install Technician - Waterloo
GoodLife Fitness
Waterloo, ON
- Full-time
The Audio-Visual Install Technician role is responsible for all aspects of AV equipment installation in both construction and existing Club environments. Specializing in AV equipment set up…
Added 19 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 20 hours ago
Fixed Operations Manager - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Added 21 hours ago
BR
Senior Mechanic
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · CAN - Field - BC
- Full-time
The Senior Mechanic at Wright Canada Holdings is responsible for mentoring the maintenance team and provide support to shop and fleet, maintenance, and repairs.
Added 21 hours ago
S
Instrumentation Technician - AAS
SGS
Burnaby, BC
- Full-time
- Recording and periodically interpreting results to present to senior colleagues, results are evaluated in a timely manner.
Added 1 day ago
AA
Warehouse Officer – Fixed-Term Contract, Fly In Fly Out – Gahcho Kué Mine, Northwest Territories
Anglo American / De Beers Group
NT · Gahcho Kué Mine, Northwest Territories
- Contract
Perform warehousing tasks such as stock transfers, returns processing, goods inspections, order picking/kitting for shutdowns, and storage maintenance; &
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 1 day ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting,…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 1 day ago
UO
Research Technician, Cardiac Sciences
University of Calgary
Calgary, AB
- Full-time
The Department of Cardiac Sciences in the Cumming School of Medicine invites applications for a Research Technician. This Full-time Fixed Term position is for approximately 1 year (based on…
Added 1 day ago
UO
Laboratory Technician
University of Alberta
Edmonton, AB
- Full-time
Assist the Senior Laboratory Technician with daily laboratory activities such as maintenance of lab equipment, purchasing supplies, maintaining all inventories, doing dishes, autoclaving…
Added 1 day ago
ML
Energy Management Specialist
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Facilitate regular meetings with energy teams to communicate project successes, share best practices, and promote energy efficiency among senior leadership.
Added 1 day ago
R
Field Service Technician - Laval, QC
Rivian
Laval, QC
- Full-time
This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a…
Added 1 day ago
Senior Administrative Assistant
University of Guelph
Guelph, ON
This position is covered by the Collective Agreement with the Ontario Secondary School Teachers' Federation District 35 - Technician/Administrative/Research/Agricultural
Added 1 day ago
SC
Floor Technician
Sodexo Canada Ltd
Calgary, AB
- Full-time
…locations, including hospitals, long term care facilities, and senior homes, we require that all new hires to be fully vaccinated against…
Added 1 day ago
TC
Operations Manager
Taylor Co. Ltd.
Toronto, ON
- Full-time
…Environmental Systems (BES) Operator Class 2 or BOMA Systems Mechanical Technician (SMT) or BOMA Systems Maintenance Administrator…
Added 1 day ago
AH
Systems Engineer
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
Reporting to the Senior Manager, Venue Technology & Broadcast Systems, the Systems Engineer will contribute to the design, support and maintenance of all production, broadcast, and venue…
Added 1 day ago
UH
Research Technician II
University Health Network
Toronto, ON
- Contract
The Princess Margaret Cancer Centre is seeking a dedicated and highly organized Research Technician to join the Chan Lab, a multi-disciplinary team studying acute myeloid leukemia (AML),…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…

The Jim Pattison Auto Group

Fixed Operations Manager

North Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

Introduction

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

This role reports to the General Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience: Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

Lead the dealership’s Parts and Service departments, managing their leaders, staff, budgets, performance targets, operational processes, and facility standards. Improve profitability, productivity, customer satisfaction, and service retention while ensuring Toyota standards, warranty requirements, and other OEM compliance obligations are met.

Requirements

Requires at least five years of senior management experience in automotive fixed operations or comparable leadership of large Service and Parts departments; Toyota or another major import-brand dealership experience is an asset. Candidates should have strong dealership systems, warranty, labor, inventory, financial, and leadership knowledge, excellent communication skills, and a valid driver’s license with a clean record.

Skills

Fixed Operations Management
Automotive Service Management
Parts Management
Leadership And Coaching
Budgeting And Forecasting
Profit And Loss Management
KPI Management
Customer Satisfaction And Retention
Inventory Control
Service Scheduling
Warranty Administration
Toyota Production System
Lean Principles
OEM Compliance
Team Development
Dealership Management Systems

Benefits

Competitive Compensation
Growth And Development Opportunities
Manufacturer And In-House Training
Vendor Promotions And Purchase Programs
Recognition And Rewards Program

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Fixed Operations
Parts Department
Service Department
Toyota
Toyota Production System
Lean Principles
Customer Satisfaction Index
Net Promoter Score
Service Retention
Effective Labor Rate
Technician Efficiency
Technician Productivity
Work Mix
Parts Turnover
Stock Obsolescence
Gross Profit Margins
Operating Budgets
Forecasting
Profit And Loss
Dealership Management Systems
Service Performance Tracking
Inventory Control Software
Service Scheduling Tools
Warranty Processing
Warranty Policies
Flat-Rate Labor
Technical Service Bulletins
TSM Requirements
OEM Compliance

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