Find work in Canada.

602,103 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
ST
Associate, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Added 8 mins ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
Added 8 mins ago
D
Client service associate
Dialectica
Montreal, QC
- Full-time
As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their…
Added 8 mins ago
S
Associate, Cross Border tax
SME
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are a growing accounting and advisory firm serving privately owned businesses, entrepreneurs, high-net-worth individuals and not-for-profit organizations across a range of industries.…
Added 23 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
Added 37 mins ago
UO
Program Advisor - MMA, MRED, MAcc
University of Alberta
Edmonton, AB
- Full-time
…students in the Master of Management Analytics (MMA), Master of Accounting (MAcc), Master of Real Estate Development (MRED) and future graduate programs, from the time a student accepts…
Added 37 mins ago
TP
Administrative Assistant - Calgary Christian Secondary School - Part-Time Temporary
The Palliser School Division
Calgary, AB
- Part-time
Experience with standard accounting software programs
Added 37 mins ago
D
Banking Operations Associate
Dexian
Toronto, ON
- $24 to $25 CAD / hour
- Contract
Added 52 mins ago
T
Investment Banking Associate, Power & Utilities
TD
Toronto, ON
- Full-time
Added 1 hour ago
Senior Customer Experience Associate - Castleridge Centre, AB (30 hours/week)
Scotiabank
Calgary, AB
Added 1 hour ago
Customer Experience Associate - Queensway & Islington (15 hours/week)
Scotiabank
Toronto, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
TA
Senior Associate, Corporate Development
Top Aces
Dorval, QC
- Full-time
Added 1 hour ago
MI
Senior Associate, Nexus, Global AML Team
MUFG Investor Services
Toronto, ON
- $63,000 to $92,400 CAD / year
- Full-time
Added 1 hour ago
MI
Senior Fund Accountant, Capital Activity- Private Markets
MUFG Investor Services
Toronto, ON
- $72,000 to $105,600 CAD / year
- Full-time
Record capital activity transactions in fund accounting systems, including Investran, Yardi, or other applicable platforms, and generate investor notices for review and approval.
Added 1 hour ago
MI
Fund Accounting Supervisor, Capital Activity- Private Markets
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
Record capital activity in Investran, Yardi, or other applicable fund accounting systems and prepare investor notices; review postings and notices prepared by team members before submission…
Added 1 hour ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Montreal, QC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 1 hour ago
C
Client Engagement Associate
CIBC
Burnaby, BC · Brentwood, NS
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Toronto, ON
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 1 hour ago
C
Financial Services Associate (Mandarin)
CIBC
Vancouver, BC
- Full-time
…futures and set up their businesses. As a Financial Services Associate in the Imperial Service Team, you’ll provide administrative and client support to seek business growth opportunities.…
Added 1 hour ago
C
Sr. Client Engagement Associate [Hourly]
CIBC
Owen Sound, ON
- Full-time
…their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client…
Added 1 hour ago
Clinical Psychology Centre Office Coordinator
Simon Fraser University
Burnaby, BC
…provides administrative assistance to the CPC Director, CPC Associate Directors, and Director of Clinical Training. Monitors budget and maintains financial records; maintains databases and…
Added 2 hours ago
MI
Senior Associate, Nexus, Global AML Team
MUFG Investor Services
Toronto, ON
- $63,000 to $92,400 CAD / year
- Full-time
Added 2 hours ago
QW
AWS Data Architect
Quantum World Technologies Inc.
Toronto, ON
- Contract
Added 2 hours ago
C
Sr. Client Engagement Associate [Hourly]
CIBC
Owen Sound, ON
- Full-time
…their day-to-day banking needs. As a Senior Client Engagement Associate, you'll lead by example in delivering exceptional client experiences while mentoring and supporting the Client…
Added 2 hours ago
C
Financial Services Associate (Mandarin)
CIBC
Vancouver, BC
- Full-time
…futures and set up their businesses. As a Financial Services Associate in the Imperial Service Team, you’ll provide administrative and client support to seek business growth opportunities.…

The Jim Pattison Auto Group

Manager, Fixed Operations

North Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:
Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today: https://jobs.dayforcehcm.com/en-US/jpautogroup/CANDIDATEPORTAL/jobs/39142

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

Lead the dealership’s Parts and Service departments, including their managers and staff, while setting goals, managing budgets and performance, and improving operational efficiency and profitability. Drive customer satisfaction and retention, oversee safety and warranty compliance, and maintain Toyota OEM standards and relationships.

Requirements

Requires at least five years of senior management experience in automotive fixed operations or combined leadership of large-scale Service and Parts departments; Toyota or another major import-brand experience is an asset. Candidates should have strong dealership operations, warranty, inventory, financial, and people-management knowledge, excellent communication skills, and a valid driver’s license with a clean record.

Skills

Fixed Operations Management
Service Department Management
Parts Department Management
Leadership And Coaching
Budgeting And Forecasting
Profit And Loss Management
KPI Monitoring
Customer Satisfaction And Retention
Inventory Control
Warranty Administration
Toyota Production System
Lean Principles
Dealership Management Systems
Shop Productivity Management
OEM Compliance
Team Development

Benefits

Competitive Compensation
Growth And Development Opportunities
Manufacturer And In-House Training
Vendor Promotions And Purchase Programs
Recognition And Rewards Program

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Fixed Operations
Parts Department
Service Department
Toyota
Toyota Production System
Lean Principles
Customer Satisfaction Index
Net Promoter Score
Service Retention
Effective Labor Rate
Technician Efficiency
Technician Productivity
Work Mix
Parts Turnover
Stock Obsolescence
Gross Profit Margins
Dealership Management Systems
Service Performance Tracking
Inventory Control Software
Service Scheduling Tools
Warranty Processing
Warranty Policies
Flat-Rate Labor
OEM Compliance
TSM Requirements
TSM Platinum
Technical Service Bulletins
Annual Operating Budgets
Safety Compliance

Report this job