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The Jim Pattison Auto Group

Manager, Fixed Operations

North Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:
Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today: https://jobs.dayforcehcm.com/en-US/jpautogroup/CANDIDATEPORTAL/jobs/39142

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

Lead the dealership’s Parts and Service departments, including their managers and staff, while setting goals, managing budgets and performance, and improving operational efficiency and profitability. Drive customer satisfaction and retention, oversee safety and warranty compliance, and maintain Toyota OEM standards and relationships.

Requirements

Requires at least five years of senior management experience in automotive fixed operations or combined leadership of large-scale Service and Parts departments; Toyota or another major import-brand experience is an asset. Candidates should have strong dealership operations, warranty, inventory, financial, and people-management knowledge, excellent communication skills, and a valid driver’s license with a clean record.

Skills

Fixed Operations Management
Service Department Management
Parts Department Management
Leadership And Coaching
Budgeting And Forecasting
Profit And Loss Management
KPI Monitoring
Customer Satisfaction And Retention
Inventory Control
Warranty Administration
Toyota Production System
Lean Principles
Dealership Management Systems
Shop Productivity Management
OEM Compliance
Team Development

Benefits

Competitive Compensation
Growth And Development Opportunities
Manufacturer And In-House Training
Vendor Promotions And Purchase Programs
Recognition And Rewards Program

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Fixed Operations
Parts Department
Service Department
Toyota
Toyota Production System
Lean Principles
Customer Satisfaction Index
Net Promoter Score
Service Retention
Effective Labor Rate
Technician Efficiency
Technician Productivity
Work Mix
Parts Turnover
Stock Obsolescence
Gross Profit Margins
Dealership Management Systems
Service Performance Tracking
Inventory Control Software
Service Scheduling Tools
Warranty Processing
Warranty Policies
Flat-Rate Labor
OEM Compliance
TSM Requirements
TSM Platinum
Technical Service Bulletins
Annual Operating Budgets
Safety Compliance

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