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Added 3 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Possess a valid driver's license in good standing
Added 3 mins ago
CC
Sales Representative - Uniform
Cintas Canada
Cambridge, ON
- Full-time
Possess a valid driver's license in good standing
Added 3 mins ago
TH
Parts Driver & Receiver
The Humberview Group
Mississauga, ON
- Full-time
Cooksville Hyundai is currently looking for a Parts Driver & Receiver to add to our team in Mississauga. Cooksville Hyundai is proud to be a member of The Humberview Group, representing 20…
Added 3 mins ago
CC
Route Service Representative
Cintas Canada
Toronto, ON · Etobicoke, ON
- Full-time
…accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in…
Added 3 mins ago
CC
Warehouse Associate - Loader/Unloader - 2nd Shift
Cintas Canada
Newmarket, ON
- Full-time
Possess a valid driver's license in good standing
Added 3 mins ago
TH
Service Advisor
The Humberview Group
Toronto, ON · Etobicoke, ON
- Full-time
Exclusive Perks – Team member pricing on vehicles, service, parts, and accessories.
Added 3 mins ago
TH
Service Advisor
The Humberview Group
Toronto, ON
- Full-time
Exclusive Perks – Team member pricing on vehicles, service, parts, and accessories.
Added 18 mins ago
FT
Automotive Technician, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 33 mins ago
Shop Foreman/Forewoman
Tourism Holdings Ltd
Elmsdale, NS
The RV Shop Foreman/Forewoman is also responsible for monitoring shop inventory, managing parts and materials, maintaining service records, and helping ensure the shop remains organized,…
Added 33 mins ago
Car Care Tech
Kirmac Collision and Autoglass
Langley (District), BC · Langley, BC
Clean and prepare vehicles inside and out after repair including EVs, hybrids, and vehicles with advanced driver-assist technologies
Added 48 mins ago
PA
Parts Driver (Performance Auto Group - Huntsville)
Performance Auto Group
Huntsville, ON
- Full-time
Huntsville Chrysler, Dodge, Jeep Ram is currently seeking a high energy and motivated Parts Driver to join our dynamic team on a 1 year contract.
Added 48 mins ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
Recommends spare parts and supply purchases for facility equipment
Added 1 hour ago
Route Service Representative
Cintas
Toronto, ON · Etobicoke, ON
…accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in…
Added 1 hour ago
SE
JR Parts Technician
STEP Energy Services
Clairmont, AB
- Full-time
Perform shipping and receiving of parts and materials
Added 1 hour ago
Valet Driver (Genesis South Edmonton)
Go Auto
Edmonton, AB
Valid Driver's License: Your passport to the open road!
Added 1 hour ago
Hiker - Part-Time Truck Driver - Short Distances
Penske
Ottawa, ON
A Penske Truck Driver is responsible for delivering and returning vehicles to Penske locations and Penske customers. Position may include assistance to the service department to deliver…
Added 2 hours ago
Sales Representative - Uniform
Cintas
Cambridge, ON
Possess a valid driver's license in good standing
Added 2 hours ago
Fleet Agent_Toronto
Communauto
Canada
Replace basic parts and accessories, such as wiper blades, bulbs and decals.
Added 2 hours ago
CC
motor vehicle body repair-painter
Collision Clinic
St. John's, NL
- Full-time
Remove damaged fenders, panels and grills and bolt or weld replacement parts into place
Added 2 hours ago
CO
Fitness Instructor (Irregular Part-Time)
City of Thunder Bay
Thunder Bay, ON
- Part-time
ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.
Added 2 hours ago
P
Licensed Diesel Truck Technician/Mechanic I
Penske
Cambridge, ON
- Full-time
Inspect brake systems, steering mechanisms, wheel bearings, and other important parts to ensure that they are in proper operating condition.
Added 2 hours ago
GC
Recreationist - Lee Manor (Permanent, Part-Time)
Grey County
Owen Sound, ON
- Part-time
Added 2 hours ago
VH
NSWOC - Adult Visiting Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…nurse position, candidates must possess a valid Ontario G2 or G driver's license and have access to a reliable vehicle for…
Added 2 hours ago
SD
Mechanic - Journeyperson
School District 5 Southeast Kootenay
BC · East Kootenay A, BC
- Full-time
Class 2 Driver’s license with air endorsement or willing to obtain.
Added 2 hours ago
SM
HVAC Technician
Simcoe Muskoka Catholic District School Board
Barrie, ON
- Full-time

The Jim Pattison Auto Group

Manager, Fixed Operations

North Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:
Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today: https://jobs.dayforcehcm.com/en-US/jpautogroup/CANDIDATEPORTAL/jobs/39142

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

Lead the dealership’s Parts and Service departments, including their managers and staff, while setting goals, managing budgets and performance, and improving operational efficiency and profitability. Drive customer satisfaction and retention, oversee safety and warranty compliance, and maintain Toyota OEM standards and relationships.

Requirements

Requires at least five years of senior management experience in automotive fixed operations or combined leadership of large-scale Service and Parts departments; Toyota or another major import-brand experience is an asset. Candidates should have strong dealership operations, warranty, inventory, financial, and people-management knowledge, excellent communication skills, and a valid driver’s license with a clean record.

Skills

Fixed Operations Management
Service Department Management
Parts Department Management
Leadership And Coaching
Budgeting And Forecasting
Profit And Loss Management
KPI Monitoring
Customer Satisfaction And Retention
Inventory Control
Warranty Administration
Toyota Production System
Lean Principles
Dealership Management Systems
Shop Productivity Management
OEM Compliance
Team Development

Benefits

Competitive Compensation
Growth And Development Opportunities
Manufacturer And In-House Training
Vendor Promotions And Purchase Programs
Recognition And Rewards Program

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Fixed Operations
Parts Department
Service Department
Toyota
Toyota Production System
Lean Principles
Customer Satisfaction Index
Net Promoter Score
Service Retention
Effective Labor Rate
Technician Efficiency
Technician Productivity
Work Mix
Parts Turnover
Stock Obsolescence
Gross Profit Margins
Dealership Management Systems
Service Performance Tracking
Inventory Control Software
Service Scheduling Tools
Warranty Processing
Warranty Policies
Flat-Rate Labor
OEM Compliance
TSM Requirements
TSM Platinum
Technical Service Bulletins
Annual Operating Budgets
Safety Compliance

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