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Added 9 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 39 mins ago
BL
Client Relations & Marketing Coordinator
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
…the Vancouver office. This position will report to the Senior Manager, Client Relations and Business…
Added 1 hour ago
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
As Product Development Specialist, you will be the engine behind Earth Rated's portfolio evolution - identifying, prioritizing and executing product renovations, extensions and high-impact…
Added 1 hour ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
SC
Part Time Produce Clerk - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
SC
Intermediate Accountant, Audit and Assurance
Stern Cohen LLP
Toronto, ON
- Full-time
Recognition of accounting issues and cooperation with the manager/partner to create solutions
Added 1 hour ago
Manager, Enterprise
BrainStation
Toronto, ON
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
Added 2 hours ago
Advisor, Strategic Procurement
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Department/ Branch: Corporate Services, Supply Chain
Added 2 hours ago
AU
Security Guard- Banking ATM
Allied Universal
Victoria, BC
- $19 to $21 CAD / hour
- Part-time
Follow site post orders, security procedures, and instructions from the Site Supervisor or Manager.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Toronto, ON
- $36.92 to $54.14 CAD / hour
- Part-time
Stay current with best practices through continuous learning and professional development.
Added 2 hours ago
LH
Massage Therapist
Lifemark Health Group
Ottawa, ON
- $61,901 to $90,788 CAD / year
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Fergus, ON
- $36.92 to $54.14 CAD / hour
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Collingwood, ON
- $76,783 to $112,615 CAD / year
- Part-time
Stay current with best practices through continuous learning and professional development.
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Ottawa, ON
- $43 to $54 CAD / hour
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 2 hours ago
LH
Registered Massage Therapist
Lifemark Health Group
Burnaby, BC
- Full-time
Stay current with best practices through continuous learning and professional development.
Added 2 hours ago
RB
Senior Manager, AI Engineering (AML &Fraud)
Royal Bank of Canada
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 2 hours ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you. We're looking for a Senior Manager, Credit Risk to join our Fintech department.
Added 2 hours ago
AU
Security Guard- Support Shift
Allied Universal
North Vancouver, BC
- $18 CAD / hour
- Full-time
Follow site post orders, security procedures, and instructions from the Site Supervisor or Manager.
Added 2 hours ago
Segment Interface Manager
Bechtel Corporation
Toronto, ON
We are seeking an Interface Manager to drive the resolution of interfaces between the civil and railway systems contracts on the Ontario Line. The individual needs to have a strong…
Added 2 hours ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 3 hours ago
IO
Events Coordinator
Irving Oil
Saint John, NB
- Full-time
…coordination support that enables the successful delivery of employee, corporate, and brand-focused events. Success in this role requires strong organization, attention to detail, and the…
Added 3 hours ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, Registered Nurse, Registered Psychiatric Nurse, and/or Licensed Practical nurse, the Health Care Aide acts as a member of the…
Added 3 hours ago
Nurse 2 - Women's Mental Health and Addiction In-House Treatment
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services and working within an integrated multi-disciplinary team, nurses are required to provide services to adult clients engaged in addiction treatment.…
Added 3 hours ago
Nurse 2 - Home Care Nursing St. Vital-
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Registered Nurse (RN) provides nursing…
Added 3 hours ago
Nurse 4 - Public Health Nurse - Public Health Inkster
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Manager, Health Services, PHNs respectfully work in and with diversity including sexual and gender minorities, and across all ethnicities and all cultural,…

The Jim Pattison Auto Group

Customer Experience Centre Agent - JPAG Office

Surrey, BC, Canada

Pay Range: $18.25 - $19.50 per hour, depending on experience.

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Applications open in a new tab.

Job details

Pay: Pay Range: $18.25 - $19.50 per hour, depending on experience.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 6, 2026

Original job description

Are you a people person who enjoys connecting with others, solving problems and creating positive customer experiences? We're looking for a motivated and customer focused Customer Experience Centre Agent to join The Jim Pattison Auto Group!

In this role, you'll be the voice of our organization, engaging with customers through inbound and outbound calls and written communications. You'll build meaningful customer relationships, provide helpful information, and ensure every interaction leaves a positive impression.

If you're an excellent communicator who thrives in a fast-paced environment, enjoys working toward goals and takes pride in delivering great customer service, we'd love to hear from you!

Schedule: This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be Monday – Friday from 9:00 AM – 5:00 PM

Pay Range: $18.25 - $19.50 per hour, depending on experience.

This role reports to the Customer Experience Center Manager.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A day in the life…

Handle high volumes of inbound and outbound calls, as well as customer mail-outs, in a timely and professional manner.
Follow established communication scripts and guidelines to ensure consistent and effective customer interactions.
Build positive, lasting customer relationships by listening actively, understanding customer needs and going the extra mile.
Accurately document customer interactions and maintain clear, organized records in our call centre database.
Work toward individual and team performance targets, balancing productivity with quality customer service.

What we look for…

Previous experience in a call centre, customer service, retail, sales or other customer-facing role is an asset.
Strong verbal and written communication skills, with the ability to communicate professionally and confidently with a diverse range of customers.
Excellent listening and interpersonal skills, with a customer-first mindset and a genuine desire to help others.
Comfortable handling a high volume of inbound and outbound calls while maintaining a positive and professional attitude.
Strong computer skills, including the ability to navigate multiple systems, accurately enter information and maintain detailed records.
Highly organized, with strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
Able to follow established procedures, communication scripts and guidelines while adapting conversations to meet individual customer needs.
Self-motivated and results-oriented, with the ability to meet individual and team performance targets.
Reliable, adaptable and able to work effectively both independently and as part of a team.
A positive and can-do attitude!

What We Offer

Competitive wages
Comprehensive benefits package, including health, dental, and insurance
Unlimited opportunities for advancement, growth, and development
Access to exclusive corporate discount programs
Recognition and rewards programs
A great team atmosphere and a positive, supportive working environment

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to complete a satisfactory Criminal Record Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

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More about this job

Responsibilities

The agent will handle high volumes of inbound and outbound calls while maintaining accurate records in the database. They are responsible for building positive customer relationships and following established communication scripts to meet performance targets.

Requirements

Candidates should have strong verbal and written communication skills and be comfortable navigating multiple computer systems. Previous experience in a call center, customer service, or retail environment is considered an asset.

Skills

Customer service
Communication
Active listening
Problem solving
Data entry
Call center operations
Interpersonal skills
Organization
Attention to detail
Time management
Computer literacy
Relationship building
Adaptability
Professionalism

Benefits

Health insurance
Dental insurance
Life insurance
Corporate discount programs
Recognition and rewards programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Call Centre
Inbound Calls
Outbound Calls
Customer Service
Data Entry
Communication Scripts
Performance Targets
Relationship Management
Automotive Industry
Record Keeping
Customer Satisfaction
Interpersonal Skills
Professionalism
Time Management
Database Management

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