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Added 2 hours ago
W
Supervisor Production & Inventory Control
Winpak
Winnipeg, MB
- Full-time
…Winnipeg. Reporting to the Production and Inventory Control Manager, you will lead the team responsible for production planning, scheduling, inventory control, production reporting, and…
Added 2 hours ago
NB
Residential Mortgage Specialist
National Bank of Canada
Windsor, ON
- Full-time
part of a team operating in a hybrid work environment, supported by a Residential
Added 2 hours ago
IS
Fund Development Manager
InspireHealth Supportive Cancer Care
Vancouver, BC
- Full-time
A collaborative and supportive work environment.
Added 3 hours ago
H
Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 3 hours ago
V
Senior Manager, FP&A
Vaco
Markham, ON
- $140,000 to $155,000 CAD / year
- Full-time
…headquarters in Markham. The company offers a sophisticated finance environment, a strong leadership team, and excellent opportunities for career progression. This is a newly created role…
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 4 hours ago
NT
Lead Electrical Engineer
Novus Technical Services
Calgary, AB
- Full-time
…Calculations, Load Calculations, Electrical Assessment, Scope of Work, Engineering Work Package, Site Visits, Field Evaluation, and other engineering deliverables as…
Added 5 hours ago
BT
Assurance and Advisory Manager – Audit
Baker Tilly Canada
Dartmouth, NS
- Full-time
Self-motivation with an ability to work both independently and in a team environment
Added 5 hours ago
VC
Manager, Clinical Operations, Long Term Care
Vancouver Coastal Health
Vancouver, BC
- $60.78 to $87.37 CAD / hour
- Full-time
Come work as a Manager, Clinical Operations with Vancouver Coastal Health (VCH)!
Added 5 hours ago
VC
Analyst/Administrative Assistant
Vancouver Coastal Health
Vancouver, BC
- $29.89 to $39.24 CAD / hour
- Full-time
Come work as an Analyst/Administrative Assistant with Vancouver Coastal Health (VCH)!
Added 5 hours ago
VC
Project Manager II
Vancouver Coastal Health
Richmond, BC
- $55.27 to $79.45 CAD / hour
- Full-time
Come work as a Project Manager II with Vancouver Coastal Health (VCH)!
Added 5 hours ago
VC
Analyst/Administrative Assistant
Vancouver Coastal Health
North Vancouver, BC
- $29.89 to $39.24 CAD / hour
- Temporary
…and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your…
Added 7 hours ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
A safe, friendly and respectful work environment
Added 7 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Toronto, ON · Etobicoke, ON
- Full-time
A safe, friendly and respectful work environment
Added 7 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
A safe, friendly and respectful work environment
Added 7 hours ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
A safe, friendly and respectful work environment
Added 8 hours ago
BS
Bilingual Technical Help Analyst
Bilingual Source
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Join a stable company with over 500 employees and a collaborative support team. The work is structured, the manager is relaxed and supportive, and the environment is ideal for someone who…
Added 10 hours ago
H
Associate Project Manager/Estimator, Service
Houle
Burnaby, BC
- Full-time
Work with the Service Manager, Coordinators, and Service Teams to ensure service work meets scope, schedule, and customer expectations
Added 10 hours ago
SC
Cashier/Grocery Clerk
Safeway Canada
Terrace, BC
- Full-time
We are an award winning organization that is renowned for its inclusive work environment and recognized as a great place to work
Added 11 hours ago
P
Administrative Assistant
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 13 hours ago
CH
Manager of Clinical Services - Berwick, NS
CBI Health
NS · Berwick, NS
- Full-time
CBI Health is seeking a professional with strong leadership skills to fill the role of Manager of Clinical Services. A unique role to our interdisciplinary settings, the Manager of Clinical…
Added 15 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…

The Jim Pattison Auto Group

Customer Service Representative - Collision & Glass

Winnipeg, MB, Canada

Apply About employer

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Job details

Working hours: 40 hours per week
Posting language: English
Posted: Oct 4, 2026

Original job description

Jim Pattison Collision & Glass is looking for a seasoned, customer-oriented Bodyshop Customer Service Representative to join our team. In this role, you'll be the main contact for customers from start to finish of their repair, so strong communication skills, a careful eye for detail, and the ability to set and manage customer expectations in a busy environment are essential.

Schedule: Full-time, permanent position, 40 hours per week. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., including a one-hour unpaid lunch.

Reports to: Collision Manager

A day in the life

Acting as the body shop’s front-line customer relations and service representative, the Customer Service Representative is responsible for delivering an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a critical role in ensuring clear communication, customer confidence, and alignment between customers, technicians, estimators, insurance partners, and management throughout the repair process.

Serve as the primary point of contact for customers from vehicle intake through repair completion, providing timely updates on repair status, timelines, approvals, and any changes.
Guide customers through the repair process by clearly explaining procedures, estimates, insurance-related information, and next steps.
Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving.
Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation techniques.
Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow.
Collaborate with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience.
Maintain accurate customer records and follow up as required.
Consistently deliver a high standard of service in a fast-paced collision repair environment.

What we look for

Previous experience in a collision repair facility, automotive service department, or bodyshop environment preferred.
Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive role.
Strong understanding of the collision repair process and customer journey.
Proven ability to manage customer expectations and provide solutions in challenging situations.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize multiple tasks.
Professional, patient, and customer-focused approach.
Experience working with insurance claims and repair processes is an asset.
Ability to work effectively in a team environment.

What we Offer

Competitive wages.
Unlimited opportunities for career advancement and skill development.
Comprehensive training provided by manufacturers and in-house experts.
Exclusive access to vendor promotions, offers, and purchase programs.
Recognition and rewards initiatives.
Comprehensive benefits package.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing the repair process from vehicle intake to completion. They provide administrative support, maintain clear communication between all stakeholders, and ensure a high standard of customer service.

Requirements

Candidates should have previous experience in a collision repair or automotive service environment and possess strong communication and organizational skills. A professional, patient approach to managing customer expectations and resolving concerns is essential for this role.

Skills

Customer service
Communication
Attention to detail
Problem-solving
De-escalation
Administrative support
Collision repair knowledge
Insurance claims processing
Relationship building
Organizational skills
Time management
Documentation
Teamwork
Professionalism

Benefits

Competitive wages
Career advancement opportunities
Skill development
Comprehensive training
Vendor promotions
Recognition and rewards

Visa sponsorship

Not detected in the job text

Keywords

Collision repair
Bodyshop
Customer service representative
Service advisor
Automotive
Insurance claims
Vehicle intake
Repair facility
Customer relations
Administrative support
Estimators
Technicians
Driver's abstract

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