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Added 19 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 19 mins ago
W
Consumables Associate
Walmart
Port Coquitlam, BC
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 35 mins ago
C
Seasonal Hourly Amusement Host - The Rec Room West Edmonton Mall
Careerowl.in
AB · Edmonton, AB
- Temporary
…– The Rec Room West Edmonton Mall, reporting to the Service Manager. This position will be based at The Rec Room West Edmonton Mall, 8882 170 St NW, Edmonton, AB T5T 4J2…
Added 1 hour ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
North Vancouver, BC
- Full-time
Role Description The Assistant Front Store Manager is a full-time, on-site role based in North Vancouver, BC. This position supports the Front Store Manager in overseeing daily store…
Added 1 hour ago
RS
fast food restaurant manager
Red Swan Pizza
Edmonton, AB
- Full-time
Added 1 hour ago
S
restaurant assistant manager
Stacked
Port Hope, ON
- Full-time
Added 1 hour ago
S
restaurant assistant manager
Stacked
Goderich, ON
- Full-time
Added 1 hour ago
R
Financial Advisor
RBC
New Westminster, BC
- Full-time
Consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators and concerns in all interactions with colleagues and clients
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 2 hours ago
SI
Store Manager
SNDL Inc.
St. Albert, AB · Inglewood, ON · ACE Liquor Discounter Inglewood
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 2 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 3 hours ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
…Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By…
Added 5 hours ago
MT
Dispatcher
MAJCO TRUCKING
Beeton, ON
- Full-time
Respond promptly to customer inquiries and concerns.
Added 6 hours ago
IG
Account Manager
Insight Global
Toronto, ON
- $80,000 CAD / year
- Full-time
Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.
Added 7 hours ago
SC
shift supervisor - Store# 04674, WELLINGTON & COMMISSIONERS - D/T
Starbucks Coffee Company
London, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 7 hours ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 8 hours ago
I
Manager, Product Manufacturing
Inertia
Toronto, ON
- Full-time
As Manager, Product Manufacturing, reporting to the VP Manufacturing, you will:
Added 8 hours ago
I
Product Development Engineer / Design Engineer – Mechanical
Inertia
Toronto, ON
- Full-time
use systematic research methods to draw out customer and end-user requirements.
Added 8 hours ago
LO
Warehouse Associate Part-Time
Lowe OPCO Inc
Edmonton, AB
- Part-time
Follow safety guidelines and escalate any concerns or equipment malfunctions.
Added 8 hours ago
I
Product Development / Design Engineer – Mechatronics
Inertia
Toronto, ON
- Full-time
use systematic research methods to draw out customer and end-user requirements.
Added 8 hours ago
I
Product Development Team Lead
Inertia
Toronto, ON
- Full-time
…and transferred into production with quality, compliance, and customer satisfaction always top of…
Added 8 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

The Jim Pattison Auto Group

Customer Service Representative - Collision & Glass

Winnipeg, MB, Canada

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Applications open in a new tab.

Job details

Working hours: 40 hours per week
Posting language: English
Posted: Oct 4, 2026

Original job description

Jim Pattison Collision & Glass is looking for a seasoned, customer-oriented Bodyshop Customer Service Representative to join our team. In this role, you'll be the main contact for customers from start to finish of their repair, so strong communication skills, a careful eye for detail, and the ability to set and manage customer expectations in a busy environment are essential.

Schedule: Full-time, permanent position, 40 hours per week. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., including a one-hour unpaid lunch.

Reports to: Collision Manager

A day in the life

Acting as the body shop’s front-line customer relations and service representative, the Customer Service Representative is responsible for delivering an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a critical role in ensuring clear communication, customer confidence, and alignment between customers, technicians, estimators, insurance partners, and management throughout the repair process.

Serve as the primary point of contact for customers from vehicle intake through repair completion, providing timely updates on repair status, timelines, approvals, and any changes.
Guide customers through the repair process by clearly explaining procedures, estimates, insurance-related information, and next steps.
Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving.
Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation techniques.
Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow.
Collaborate with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience.
Maintain accurate customer records and follow up as required.
Consistently deliver a high standard of service in a fast-paced collision repair environment.

What we look for

Previous experience in a collision repair facility, automotive service department, or bodyshop environment preferred.
Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive role.
Strong understanding of the collision repair process and customer journey.
Proven ability to manage customer expectations and provide solutions in challenging situations.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize multiple tasks.
Professional, patient, and customer-focused approach.
Experience working with insurance claims and repair processes is an asset.
Ability to work effectively in a team environment.

What we Offer

Competitive wages.
Unlimited opportunities for career advancement and skill development.
Comprehensive training provided by manufacturers and in-house experts.
Exclusive access to vendor promotions, offers, and purchase programs.
Recognition and rewards initiatives.
Comprehensive benefits package.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing the repair process from vehicle intake to completion. They provide administrative support, maintain clear communication between all stakeholders, and ensure a high standard of customer service.

Requirements

Candidates should have previous experience in a collision repair or automotive service environment and possess strong communication and organizational skills. A professional, patient approach to managing customer expectations and resolving concerns is essential for this role.

Skills

Customer service
Communication
Attention to detail
Problem-solving
De-escalation
Administrative support
Collision repair knowledge
Insurance claims processing
Relationship building
Organizational skills
Time management
Documentation
Teamwork
Professionalism

Benefits

Competitive wages
Career advancement opportunities
Skill development
Comprehensive training
Vendor promotions
Recognition and rewards

Visa sponsorship

Not detected in the job text

Keywords

Collision repair
Bodyshop
Customer service representative
Service advisor
Automotive
Insurance claims
Vehicle intake
Repair facility
Customer relations
Administrative support
Estimators
Technicians
Driver's abstract

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