Customer Service Representative - Subaru

Introduction

We are seeking an experienced, customer-focused Bodyshop Customer Service Representative to join Jim Pattison Subaru South. The ideal candidate will bring experience in the collision repair industry along with a strong customer service background, and will be comfortable guiding customers through the repair process while providing a professional, reassuring experience.

As the primary point of contact for customers throughout the repair journey, this role requires excellent communication skills, strong attention to detail, and the ability to manage customer expectations in a fast-paced environment.

Schedule: This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch.

Reports to: Collision Manager

About Us

The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our top priority, and it is made possible by the dedication of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

As the body shop’s front-line customer relations and service representative, the Customer Service Representative delivers an exceptional customer experience while providing administrative support to the repair facility team. The CSR plays a key role in keeping communication clear and customers, technicians, estimators, insurance partners, and management aligned throughout the repair process.

• Act as the main point of contact for customers from vehicle intake through repair completion, providing timely updates on status, timelines, approvals, and any changes
• Guide customers through the repair process by clearly explaining procedures, estimates, insurance details, and next steps
• Build strong customer relationships through empathy, professionalism, effective communication, and proactive problem-solving
• Manage customer expectations and resolve concerns using sound judgment, patience, and effective de-escalation skills
• Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow
• Work closely with estimators, technicians, insurance representatives, and management to ensure a seamless customer experience
• Maintain accurate customer records and follow up as needed
• Consistently deliver a high standard of service in a fast-paced collision repair environment

What We’re Looking For

• Previous experience in a collision repair facility, automotive service department, or bodyshop environment preferred
• Experience as a Bodyshop CSR, Service Advisor, Customer Service Representative, or similar customer-facing automotive role
• Strong understanding of the collision repair process and customer journey
• Proven ability to manage customer expectations and resolve challenging situations
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to prioritize multiple tasks
• Professional, patient, and customer-focused approach
• Experience with insurance claims and repair processes is an asset
• Ability to work effectively as part of a team

Why Join Us

• Competitive wages
• Unlimited opportunities for career advancement and skill development
• Comprehensive training from manufacturers and in-house experts
• Exclusive access to vendor promotions, offers, and purchase programs
• Recognition and rewards initiatives
• Comprehensive benefits package
• Great colleagues, a positive work environment, and a strong team culture

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ 

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.