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Added 4 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 10 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 16 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 22 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 1 day ago
Electrical Technician (Red Seal Industrial Electrician)
Intertape Polymer Group (IPG)
Truro, NS
Join Intertape Polymer Group (IPG) in Truro as an Electrical Technician and bring your troubleshooting skills to a manufacturing environment where you'll work with electrical systems, PLCs,…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 1 day ago
Fixed Operations Manager - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Added 1 day ago
RS
Operations Management Trainee
Ryder System, Inc.
Kitchener, ON
- Full-time
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 1 day ago
Technician, Combustion Services - Intermediate
Lakeside Controls
Hamilton, ON
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management…
Added 1 day ago
SA
Maintenance Technician
Sealed Air Corporation
Brampton, ON
- Full-time
Demonstrated proficiency or documented certifications for diagnosing & troubleshooting controls systems and devices
Added 1 day ago
Assembly Technician (Temporary 18 Month Contract)
Spartan Controls Ltd.
Burnaby, BC
Spartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement, control solutions and data management, for process industries in Western…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 1 day ago
RS
Operations Management Trainee
Ryder Supply Chain Solutions
Kitchener, ON
- Full-time
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Added 2 days ago
J
Sr. Mech and Robotics Tech
JLL
Burnaby, BC
- Full-time
As a Sr. Mech & Robotics Tech, you will lead service technicians on the team in the installation and repair of automated packaging and distribution equipment. You will support the…
Added 2 days ago
LM
Medical Lab Technician (OPSEU LAB) - Microbiology
LifeLabs Medical Laboratory Services
Toronto, ON · Etobicoke, ON
- Full-time
LifeLabs Medical Laboratory Services is seeking a Medical Laboratory Technician to join our team in Toronto, Ontario. This is an important role in patient care and our business. This role…
Added 2 days ago
UH
Research Technician II
University Health Network
Toronto, ON
- Contract
The Princess Margaret Cancer Centre is seeking a dedicated and highly organized Research Technician to join the Chan Lab, a multi-disciplinary team studying acute myeloid leukemia (AML),…
Added 2 days ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Strengthen forecasting accuracy, reporting discipline, and financial controls within the service business.
Added 2 days ago
CH
Maintenance Technician - The Queen's Cue & Boars Head Pub
Crescent Hotels & Resorts
Stratford, ON
- Full-time
We are seeking a full-time Maintenance Technician to join the opening team behind one of Stratford’s most anticipated new hospitality destinations. As The Queen’s Cue prepares to welcome…
Added 2 days ago
Valve Technician
Spartan Controls Ltd.
AB · Edmonton, AB
Spartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement, control solutions and data management, for process industries in Western…
Added 2 days ago
Valve Mechanic - 1 Year Temporary
Spartan Controls Ltd.
AB · Edmonton, AB
Spartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement, control solutions and data management, for process industries in Western…
Added 2 days ago
ES
Controls Technician - Tech VII
Equans Services Canada & US
Surrey, BC
- Full-time
As a Controls Technician specializing in HVAC systems at Equans, you will be responsible for the installation, maintenance, troubleshooting, and repair of automated control systems that…
Added 2 days ago
ES
Maintenance Technician V – HVAC / Refrigeration Mechanic - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
Rebuild equipment and calibrate gauges and controls.

The Jim Pattison Auto Group

Fixed Operations Manager - Toyota Northshore

North Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

Introduction

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:
- Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
- Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
- In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
- Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

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More about this job

Responsibilities

The Fixed Operations Manager is responsible for leading and growing the Parts and Service departments to ensure operational efficiency, profitability, and high customer satisfaction. This role involves managing departmental budgets, overseeing staff performance, and maintaining compliance with Toyota OEM standards.

Requirements

Candidates must have at least 5 years of senior management experience in automotive fixed operations, preferably within a Toyota or major import dealership. Strong leadership, financial acumen, and in-depth knowledge of dealership management systems and warranty processes are required.

Skills

Fixed operations management
Automotive service management
Parts department management
P&L management
Team leadership
KPI tracking
Inventory control
Warranty administration
Toyota production system
Lean principles
Budgeting
Staff recruitment
Performance management
Shop load management

Benefits

Manufacturer training
In-house training
Vendor promotions
Purchase programs
Recognition and rewards program

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive Dealership
Toyota
Service Manager
Parts Manager
P&L
KPI
CSI
NPS
Warranty Administration
Lean Principles
Inventory Management
Shop Productivity
Customer Retention
TSM
Technical Service Bulletins
Dealership Management Systems
Budgeting
Forecasting
Staff Development
Safety Compliance
Automotive Industry
Leadership
Operations Management
Customer Experience

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