Find work in Canada.

338,033 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
Email and nurture engagement, and program-influenced revenue.
Added 1 min ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 1 min ago
BC
Department Manager and Regional Technical Leader, Transmission and Distribution Lines
BBA Consultants
Boisbriand, QC
- Full-time
Serve as a people manager for team members within your department by supporting employee engagement, professional development, career growth and achievement of their objectives
Added 2 mins ago
YO
Employment Program Director
YMCA of Greater Toronto
Toronto, ON · Scarborough, ON
- Full-time
The Employment Programs Director leads the development and management of Employment and Get SET programs to meet community needs and support the Association’s objectives. The role builds…
Added 2 mins ago
O
Revenue Enablement Specialist, XDR
Owner.com
Remote, Canada
- Full-time
- Remote
Program Ownership & Strategy: Own the XDR Enablement Roadmap, Quarterly Plans, and Monthly Sprints. Continuously iterate on programs based on rep performance, manager feedback, and business…
Added 2 mins ago
Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
Our internship program provides hands-on learning and building experiences for students who are interested in a career in system engineering. In addition to working on an impactful project,…
Added 12 mins ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
…provides strategic leadership for the ongoing enhancement and development of 1GX applications to meet the GoA’s evolving mission and continually changing business…
Added 13 mins ago
CI
Traveling Merchandiser
Core-Mark International
Kelowna, BC
- Full-time
Communicating weekly with Sales Account Manager to gain updated guidance on program execution.
Added 13 mins ago
S
Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 13 mins ago
S
In Store Bakery - Certified Baker TF
Sobeys
Campbell River, BC
- Full-time
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 13 mins ago
S
Produce - Clerk Produce (Part-Time)
Sobeys
Toronto, ON · Etobicoke, ON
- Part-time
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 13 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 13 mins ago
DG
Shop Foreman
Dilawri Group of Companies
Calgary, AB
- Full-time
Assist Service Manager with performance evaluations and disciplinary actions as needed.
Added 13 mins ago
TB
Senior Manager, Supply Chain Analytics
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Manager, Supply Chain Analytics, reporting to the Senior Director, Supply Chain. This vacancy is a full-time, permanent opportunity. The Sr. Manager,…
Added 13 mins ago
LV
MANAGER-EN
La Vie En Rose
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 13 mins ago
ST
Accounts Receivable Specialist
Sinclair Technologies
Aurora, ON
- $55,000 to $60,000 CAD / year
- Full-time
Job related professional development fund for designations and accreditations.
Added 13 mins ago
BV
MANAGER
Bikini Village
Richmond, BC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 15 mins ago
LV
MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 15 mins ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 15 mins ago
LV
MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 15 mins ago
BV
MANAGER
Bikini Village
Kelowna, BC · Greater Kelowna Metropolitan Area
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 15 mins ago
CG
Proposal Specialist
Calian Group
Ottawa, ON
- Full-time
Acts as back-up to the Director Proposals / Senior Proposal Manager in assigning proposal development responsibilities
Added 15 mins ago
S
Staff Technical Program Manager (Canada )
Shopify
Canada
- Full-time
10+ years experience experience in engineering, product/technical program management, data analysis, or product development
Added 15 mins ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…the Data Product team and support new ideas, product roadmap development, product requirements gathering, and team…
Added 15 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.

The Jim Pattison Auto Group

Fixed Operations Manager - Toyota Northshore

North Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

Introduction

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:

Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
Prior experience within a Toyota dealership or major import OEM brand is an asset

Technical & Operational Knowledge:

In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.

Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

The Fixed Operations Manager is responsible for leading and growing the Parts and Service departments to ensure operational efficiency, profitability, and high customer satisfaction. This role involves managing departmental budgets, overseeing staff performance, and maintaining compliance with Toyota OEM standards.

Requirements

Candidates must have at least 5 years of senior management experience in automotive fixed operations, preferably within a Toyota or major import dealership. Strong leadership, financial acumen, and in-depth knowledge of dealership management systems and warranty processes are required.

Skills

Fixed operations management
Automotive service management
Parts department management
P&L management
Team leadership
KPI tracking
Inventory control
Warranty administration
Toyota production system
Lean principles
Budgeting
Staff recruitment
Performance management
Shop load management

Benefits

Manufacturer training
In-house training
Vendor promotions
Purchase programs
Recognition and rewards program

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive Dealership
Toyota
Service Manager
Parts Manager
P&L
KPI
CSI
NPS
Warranty Administration
Lean Principles
Inventory Management
Shop Productivity
Customer Retention
TSM
Technical Service Bulletins
Dealership Management Systems
Budgeting
Forecasting
Staff Development
Safety Compliance
Automotive Industry
Leadership
Operations Management
Customer Experience

Report this job