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Added 19 hours ago
DA
Executive Chef
Davis Auto Group
Coleman, AB
- Full-time
…culinary vision of the Queen’s Hotel. Reporting to the General Manager, the Executive Chef will provide overall leadership and direction of the kitchen operations while playing an active…
Added 19 hours ago
UH
Administrative Assistant II, General
University Health Network
Toronto, ON
- Full-time
Close access to Transit and UHN shuttle service
Added 1 day ago
Fixed Operations Manager - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the…
Added 2 days ago
Territory Sales Manager
Vast auto Distribution
Brockville, ON
Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates…
Added 2 days ago
RI
Plant Manager
Recochem Inc.
Nisku, AB
- Full-time
PFX Group is a people-driven, customer-focused organization committed to operational excellence and industry-leading service. To support continued growth, we are seeking an experienced,…
Added 2 days ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
As an integral member of the Wallace McCain Centre, the Clinical Coordinator supports the clinical operations, coordination and ongoing development of the program. The role is responsible…
Added 2 days ago
Plant Manager
PFX Group
Nisku, AB
PFX Group is a people-driven, customer-focused organization committed to operational excellence and industry-leading service. To support continued growth, we are seeking an experienced,…
Added 2 days ago
T
Repair Team Lead
Thales
Mill Bay, BC · Victoria, BC
- Full-time
Provide weekly reports to the Coastal Operations Manager regarding the status of outstanding defects on each vessel on the respective coasts;
Added 2 days ago
PT
Parts Manager
Premier Truck Group
Sarnia, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…
Added 2 days ago
PT
Parts Manager
Premier Truck Group
London, ON
- Full-time
We are looking for a results-driven Parts Manager to lead our parts department and grow its profitability. This is a fast-paced, people-focused leadership role: you will motivate and…
Added 2 days ago
SA
Automotive Finance Manager
Shift Auto Group
Halifax, NS
- Full-time
As the first automotive dealership ever built in Dartmouth Crossing, and the newest addition to Shift Auto Group, we're already seeing great traction and an exciting response from…
Added 2 days ago
GC
Food & Beverage Outlets Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
The Granite Club is looking for a full-time Food & Beverage Outlets Manager who oversees all facets of the day-to-day operations of the restaurant outlets at the Granite Club, including…
Added 2 days ago
SG
Manager Sales & Commercial Operations (MB & SK)
Southern Glazer's Wine & Spirits
Regina, SK
- $80,000 to $100,000 USD / year
- Full-time
…total earnings of $80,000 - $100,000 / year plus bonus and auto allowance/reimbursement. This salary range is an average range for this position. In determining a final offer, the company…
Added 2 days ago
HH
Part Time Driver
Helping Hands, Orillia
Orillia, ON
- Part-time
The Transportation Service Worker (TSW) provides effective transportation of clients with respect to their needs and confidentiality. They maintain and clean the company vehicles to Helping…
Added 2 days ago
UH
Senior Financial Business Manager
University Health Network
Toronto, ON
- Full-time
The Senior Finance Business Manager is responsible for leading Altum Health’s financial planning, reporting, billing operations, and business analysis functions. This role provides…
Added 2 days ago
RA
Production Manager
Royal Auto Collision
Mississauga, ON
- Full-time
Role Description The Production Manager is responsible for overseeing daily operations within the auto body repair facility, ensuring that all repair work is completed accurately,…
Added 2 days ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases…
Added 3 days ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases…
Added 3 days ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Reporting to the Head of PMO, the PMO Manager Lead works closely with Program Managers to ensure that Thales’ in-service support programs are delivered efficiently, compliantly, and in…
Added 3 days ago
SA
Automotive Service & Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
Porsche Halifax is looking for an experienced Service and Parts Manager to join our team. As a Service and Parts Manager, your role is about more than managing departments, it is about…
Added 3 days ago
AL
Laboratory Technician A
AGAT Laboratories
Calgary, AB
- Full-time
…laboratory. This position is given direction from the Laboratory Manager and/or Lab Supervisor. The successful candidate is able to work independently on laboratory activities and is…
Added 3 days ago
W
Truck and Coach Shop Technician
Wajax
Toronto, ON
- Full-time
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear &…
Added 3 days ago
W
Heavy Equipment Technician - Field
Wajax
NS · Dartmouth, NS
- Full-time
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear &…
Added 3 days ago
CC
Automotive Estimator - NOC72411
Craftsman Collision
Duncan, BC
- Full-time
Resolves customer service concerns and escalates to the Shop Manager where appropriate;
Added 3 days ago
UH
Junior Clerk
University Health Network
Toronto, ON
- Part-time
The Junior Clerk plays a critical role in supporting patient meal service by accurately processing diet orders, menus, and patient preference information using the CBORD system. This…

The Jim Pattison Auto Group

Fixed Operations Manager - Toyota Northshore

North Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 31, 2026

Original job description

Introduction

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:
- Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
- Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
- In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
- Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

The Fixed Operations Manager is responsible for leading and growing the Parts and Service departments to ensure operational efficiency, profitability, and high customer satisfaction. This role involves managing departmental budgets, overseeing staff performance, and ensuring compliance with Toyota OEM standards.

Requirements

Candidates must have at least 5 years of senior management experience in automotive fixed operations, ideally within a Toyota or major import dealership. Strong leadership, financial acumen, and a valid driver's license are required for this position.

Skills

Fixed operations management
Parts and service management
P&L management
Team leadership
KPI monitoring
Inventory control
Net promoter score (NPS)
Warranty administration
Toyota production system
Lean principles
Service drive processes
Shop load management
Staff recruitment
Performance evaluation

Benefits

Manufacturer training
In-house training
Vendor promotions
Purchase programs
Recognition and rewards program

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive
Toyota
Dealership Management
Parts Department
Service Department
P&L
KPI
Lean Principles
Toyota Production System
Warranty
CSI
NPS
Inventory Management
Technician Efficiency
Service Advisor
Automotive Industry
Leadership
Budgeting
Compliance
TSM
TSB
Customer Retention
Operational Excellence
Staff Development

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