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Added 27 mins ago
CO
Emergency Planning Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
…and provides strategic, personnel, and confidential advice to senior leadership and Council related to organizational preparedness, emergency response, recovery, business continuity,…
Added 27 mins ago
LD
Program Manager
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Senior Director - Line of Business Lead, the Program Manager is responsible to coordinate and monitor the design, development and testing of switch-mode power conversion…
Added 27 mins ago
DT
VFX Supervisor
Dream Theory
Toronto, ON
- Full-time
3-5 years of experience in VFX supervision, senior compositing, CG supervision, or a comparable senior creative and technical role.
Added 41 mins ago
TE
Senior Structural Engineer
Tiller Engineering Inc.
St. John's, NL
- Full-time
As our Senior Structural Engineer, you'll run projects from start to finish, direct the project team, and develop our Engineers-in-Training (EITs), junior engineers and drafting staff.…
Added 41 mins ago
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Développeur.se Fullstack Senior / Senior Fullstack Developer
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- Full-time
What do we expect from our Senior Fullstack Developer?
Added 41 mins ago
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VFX Supervisor
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Added 1 hour ago
M
Manager, Strategic Finance & Deal Desk
Mecka
Remote, Canada
- $140,000 to $155,000 USD / year
- Full-time
- Remote
Modeling: You build unit economics and deal models from scratch, and senior leaders have made decisions on them.
Added 1 hour ago
M
Privacy Counsel and Data Protection Officer
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
…supervisory authorities globally. You will have direct access to senior management, appropriate resources to perform the DPO function, and independence in carrying out your statutory…
Added 1 hour ago
M
Manager, Strategic Finance & Deal Desk
Mecka.ai
Richmond Hill, ON
- $140,000 to $155,000 USD / year
- Full-time
Modeling: You build unit economics and deal models from scratch, and senior leaders have made decisions on them.
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 2 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Collaborate with senior engineers and external suppliers to troubleshoot and solve engineering challenges using manufacturing and design process methodologies
Added 2 hours ago
IB
Research Analys
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Canada
- Full-time
Career progression into Senior Research Analyst, Market Analyst, Business Analyst, Strategy Analyst, Investment Analyst, or Research Manager roles.
Added 2 hours ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 2 hours ago
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Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 2 hours ago
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
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Full-Stack Developer - IAM
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Remote, Canada
- $88,000 to $190,000 CAD / year
- Full-time
- Remote
…Engineering Organization. This role has openings at Intermediate and Senior level…
Added 2 hours ago
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Développeur(se) logiciel principal (Senior), déploiements de conformité et multi-régions
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Remote, Canada
- $131,000 to $191,000 CAD / year
- Full-time
- Remote
Nous sommes à la recherche d’un Développeur(se) logiciel principal (Senior) afin de piloter la livraison technique des déploiements de conformité et multi-régions de MaintainX, incluant des…
Added 2 hours ago
M2
Operations Analyst - Entry to Mid Level
Master 2 Droit International Économique - Paris II Panthéon-Assas
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- Full-time
Career progression into Senior Operations Analyst, Business Analyst, Operations Manager, Strategy Analyst, or Process Improvement roles.
Added 2 hours ago
ME
Research Analys
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Canada
- Full-time
Career progression into Senior Research Analyst, Market Analyst, Business Analyst, Strategy Analyst, Investment Analyst, or Research Manager roles.
Added 2 hours ago
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Senior Litigation Counsel (20+ Years Call)
gpac
Vancouver, BC
- $121,800 to $243,500 CAD / year
- Full-time
A highly regarded, award-winning litigation firm based in the heart of downtown Vancouver is seeking an experienced senior litigator to join its collegial and entrepreneurial team.
Added 3 hours ago
NB
Senior Cybersecurity Developer
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Developer on the Security Operations team at National Bank means helping to
Added 3 hours ago
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National Account Manager
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Mississauga, ON
- Full-time
Provide quarterly and annual updates on national account performance to senior leadership.
Added 4 hours ago
LI
Director of Education
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Lennox Island, PE
- Full-time
The Director of Education is a senior leadership position responsible for the overall management, planning, administration, and continued development of education programs and services for…
Added 4 hours ago
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Corporate Tax Auditor - Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
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- Full-time
Job Class: Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
Added 4 hours ago
WP
Manager, Parking and Commercial Operations
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The Jim Pattison Auto Group

Fixed Operations Manager - Toyota Northshore

North Vancouver, BC, Canada

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Job details

Posting language: English
Posted: Oct 31, 2026

Original job description

Introduction

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:
- Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
- Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
- In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
- Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

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More about this job

Responsibilities

The Fixed Operations Manager is responsible for leading and growing the Parts and Service departments to ensure operational efficiency, profitability, and high customer satisfaction. This role involves managing departmental budgets, overseeing staff performance, and ensuring compliance with Toyota OEM standards.

Requirements

Candidates must have at least 5 years of senior management experience in automotive fixed operations, ideally within a Toyota or major import dealership. Strong leadership, financial acumen, and a valid driver's license are required for this position.

Skills

Fixed operations management
Parts and service management
P&L management
Team leadership
KPI monitoring
Inventory control
Net promoter score (NPS)
Warranty administration
Toyota production system
Lean principles
Service drive processes
Shop load management
Staff recruitment
Performance evaluation

Benefits

Manufacturer training
In-house training
Vendor promotions
Purchase programs
Recognition and rewards program

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive
Toyota
Dealership Management
Parts Department
Service Department
P&L
KPI
Lean Principles
Toyota Production System
Warranty
CSI
NPS
Inventory Management
Technician Efficiency
Service Advisor
Automotive Industry
Leadership
Budgeting
Compliance
TSM
TSB
Customer Retention
Operational Excellence
Staff Development

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