Jobs in Canada

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Added 38 mins ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
…ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will provide leadership and direction for all ivari’s operations to…
Added 1 hour ago
UO
Administrative Manager
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Reporting to the Associate Dean (AD), Equity, Diversity, Inclusion & Student Empowerment (EDI&SE), the Administrative Manager (AM) is responsible for the oversight and management of all…
Added 1 hour ago
UO
Senior Manager, Research Contracts
University of Waterloo
Waterloo, ON
- Full-time
The Senior Manager, Research Contracts (SMRC) is responsible for negotiation of complex legal agreements governing contract research funded by industry or government departments. The SMRC…
Added 1 hour ago
B
Director, Asset & Wealth Management, Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 1 hour ago
M
FOH Management - General Manager
Moxies
Langley (District), BC · Langley, BC
- Full-time
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 2 hours ago
BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 2 hours ago
M
Senior Internal Auditor
Metrolinx
Toronto, ON
- Full-time
The Audit Regulatory Compliance team is hiring for a Senior Internal Auditor – IT. The ideal candidate will bring previous experience or demonstrated potential in the design, performance,…
Added 2 hours ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 2 hours ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
Lead the creation of an Enterprise Process Hierarchy Framework and establish consistent standards for the design, documentation, governance, controls, and maintenance of operational…
Added 5 hours ago
FOH Management - General Manager
Northland Properties
Langley (District), BC · Langley, BC
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 5 hours ago
LS
Operations Manager - Permanent - 19660
LRO Staffing
Calgary, AB
- Full-time
An established ICI general contractor with a strong Calgary presence is looking for an Operations Manager to lead its project delivery team. This is a leadership role for someone who has…
Added 6 hours ago
NP
Utility Solar Technician II - Lomond, AB Canada
NovaSource Power Services
Lomond, AB
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 6 hours ago
IG
Senior Manager IT SOX
Insight Global
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
This is a hands-on leadership role requiring deep IT SOX expertise, strong independent judgment, and the ability to operate credibly with senior stakeholders. The Senior Manager will…
Added 7 hours ago
P(
Senior Manager, Accounting
Phoenix (YC W21)
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
We’re looking for a Senior Manager, Accounting who thrives in complexity and enjoys building financial foundations that scale. This is a hands-on leadership role for a technical accountant…
Added 7 hours ago
GC
Project Manager
Galore Creek Mining Corporation
Vancouver, BC
- Full-time
As Project Manager, you will play a pivotal leadership role in driving the Galore Creek project toward its ultimate development decision. Initially reporting directly to the Director,…
Added 7 hours ago
AS
Retail Scrum Master/Release Manager
Apex Systems
Montreal, QC
- $95 to $130 CAD / hour
- Contract
Certified ScrumMaster, Professional Scrum Master, SAFe Scrum Master, or an equivalent Agile certification is required
Added 7 hours ago
T
Senior Manager, Engineering
TD
Toronto, ON
- Full-time
The Senior Manager, Engineering role requires in-depth experience in building enterprise scaled cloud platforms, enabling cloud services and compute capabilities, and codifying patterns for…
Added 7 hours ago
NP
Utility Solar Technician II - Sarnia, ON Canada
NovaSource Power Services
Sarnia, ON
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 7 hours ago
GV
Senior Accountant
Greater Victoria Harbour Authority
Victoria, BC
- Full-time
Ready to take the next step in your accounting career? The Greater Victoria Harbour Authority is looking for a Senior Accountant to join our Finance team. In this hands-on role, you will…
Added 7 hours ago
C
Controller / Contrôleur(e)
Corbec
Kirkland, QC
- Full-time
In-office position with the option of one day per week working from home
Added 7 hours ago
BU
Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process…
Added 7 hours ago
RG
Corporate Controller
Rohit Group
Edmonton, AB
- Full-time
We are looking for a Corporate Controller to own the quality, discipline and evolution of our Accounting function. This is a senior leadership role for someone who can combine technical…
Added 7 hours ago
Senior Manager, Pooled Investment Vehicles (International)
Scotiabank
Toronto, ON
Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet…
Added 7 hours ago
V
Senior Privacy Manager
Vancity
Vancouver, BC
- Full-time
Strong stakeholder leadership and communication skills, with the ability to provide credible challenge and influence senior business, technology, risk and control partners
Added 7 hours ago
S-
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…with a core focus of continuously strengthening risk culture and internal controls by reviewing and enhancing operating procedures and practices. GWO is an essential part of the GBM…

The Jim Pattison Auto Group

Fixed Operations Manager - Toyota Northshore

North Vancouver, BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 31, 2026

Original job description

Introduction

We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency, profitability, customer retention, and employee satisfaction across all fixed operations.

The ideal candidate will have a strong, proven track record in both Service and Parts management within an automotive dealership, excellent leadership skills, and a commitment to upholding Toyota’s high standards for customer satisfaction, quality, and operational excellence (including Toyota Production System / Lean principles).

Location: Jim Pattison Toyota Northshore, North Vancouver, BC

Position Type: Full-Time, Senior Management

This role reports to the General Manager of the dealership.

Direct Reports: Service Manager, Parts Manager, Assistant Service Manager

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

Key Responsibilities

Leadership & Departmental Management

Provide direct leadership, coaching, and accountability to the Service Manager and Parts Manager.
Foster a collaborative, high-performance culture across both departments to drive operational alignment and shared goals.
Establish short- and long-term departmental goals, KPIs, and performance benchmarks in alignment with overall dealership objectives.
Manage Lot and Detail Associate processes and work towards bringing Detail dept inhouse.
Oversee recruitment, onboarding, performance evaluations, and ongoing professional development for all fixed operations staff.

Financial & Operational Excellence

Develop and manage annual operating budgets, forecasts, and expense controls for both Parts and Service.
Monitor key performance indicators (e.g., effective labor rate, technician efficiency/productivity, work-mix, parts turnover, stock obsolescence, and gross profit margins).
Lead technicians and service advisors, maintaining shop productivity, and delivering exceptional customer experiences.
Conduct annual performance reviews with all technicians, service advisors and parts and service managers.
Implement effective service drive processes, shop load management, and parts inventory controls to maximize throughput and profitability.
Oversee safety compliance, shop equipment maintenance, and facility standards to ensure a safe, efficient working environment.

Customer Experience & Loyalty

Drive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention rates.
Serve as the senior escalation point for high-level customer inquiries or concerns, ensuring swift and fair resolution.
Partner with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service ownership.

OEM & Compliance Standards

Maintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines, warranty policies, training and facility programs.
Ensure consistent and ongoing compliance with TSM requirements while working towards TSM Platinum
Oversee warranty processing and administration to minimize chargebacks and maintain audit readiness.
Stay current on Toyota product updates, technical service bulletins (TSBs), training & certification requirements, and industry trends.

What We’re Looking For

Experience:
- Minimum 5+ years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).
- Prior experience within a Toyota dealership or major import OEM brand is an asset
Technical & Operational Knowledge:
- In-depth understanding of dealership management systems, service performance tracking, inventory control software, and service scheduling tools.
- Comprehensive understanding of warranty processes, technician flat-rate/labour structures, and parts inventory dynamics.
Leadership Skills: Proven track record of team building, mentoring managers, and managing departmental profitability (P&L).
Communication: Exceptional verbal, written, and interpersonal communication skills.
Licensing: Valid Driver’s License with a clean driving record.

What We Offer

Competitive compensation plans.
We have unlimited opportunities for growth and development.
Manufacturer and in-house training are provided.
Exclusive access to vendor promotions, offers and purchase programs.
Comprehensive benefits package.
Recognition and rewards program.
Amazing colleagues, great working environment, and a team building culture!

How to Apply

If this sounds like a great fit, please apply with your resume today!

Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record and Credit Check.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Fixed Operations Manager is responsible for leading and growing the Parts and Service departments to ensure operational efficiency, profitability, and high customer satisfaction. This role involves managing departmental budgets, overseeing staff performance, and ensuring compliance with Toyota OEM standards.

Requirements

Candidates must have at least 5 years of senior management experience in automotive fixed operations, ideally within a Toyota or major import dealership. Strong leadership, financial acumen, and a valid driver's license are required for this position.

Skills

Fixed operations management
Parts and service management
P&L management
Team leadership
KPI monitoring
Inventory control
Net promoter score (NPS)
Warranty administration
Toyota production system
Lean principles
Service drive processes
Shop load management
Staff recruitment
Performance evaluation

Benefits

Manufacturer training
In-house training
Vendor promotions
Purchase programs
Recognition and rewards program

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive
Toyota
Dealership Management
Parts Department
Service Department
P&L
KPI
Lean Principles
Toyota Production System
Warranty
CSI
NPS
Inventory Management
Technician Efficiency
Service Advisor
Automotive Industry
Leadership
Budgeting
Compliance
TSM
TSB
Customer Retention
Operational Excellence
Staff Development

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Jobs in Canada