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Added 13 mins ago
TS
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD Securities
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 42 mins ago
NB
Associate
National Bank of Canada
Sorel-Tracy, QC
- Full-time
A career as an Associate in the Wealth Management team at National Bank, will give you the opportunity to show your ability to work in synergy with clients and colleagues. In this role, you…
Added 1 hour ago
GE
Sales Associate
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed…
Added 2 hours ago
TH
Paint Sales Associate: Part Time - KAMLOOPS
The Home Depot Canada
Kamloops, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 2 hours ago
T
Associate – Payables and Receivables Product Management, Transaction Banking Product
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 3 hours ago
SA
Restaurant Operations Manager
SSP America
Mississauga, ON
- Internship
Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
Added 4 hours ago
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self checkout attendant
Walmart
Edmonton, AB
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 6 hours ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Oshawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 hours ago
LC
Merchandiser, Hourly Part Time Evening
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 hours ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Orangeville, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 9 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 hours ago
SR
Sales Associate
Staples Retail
Calgary, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 9 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Paris, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 hours ago
TH
Overnight Freight Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 10 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Previous customer service, call center, retail, hospitality, or technical support experience
Added 10 hours ago
Sales Associate
Laura Canada
Windsor, ON
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 10 hours ago
PB
Seasonal Sales Associate
Psycho Bunny
Montreal, QC
- Part-time
Reporting to the Store Manager, the Key Holder, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals…
Added 10 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Keswick, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 10 hours ago
WC
self checkout attendant
Walmart Canada
AB · Edmonton, AB
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 11 hours ago
C
Associate Trade Marketing Manager (Contract)
CanPrev
Toronto, ON · North York, ON
- Full-time
This is a contract position of up to 2 years for an Associate Trade Marketing Manager to lead retail marketing initiatives across health food stores, online platforms and key accounts in…
Added 11 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burnaby, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 hours ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 12 hours ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 hours ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

The Jim Pattison Auto Group

Manager, Fixed Operations - Toyota Northshore

North Vancouver, BC, Canada

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Job details

Experience: 5+ years in senior automotive Fixed Operations management, or equivalent experience running large Service and Parts departments.
Posting language: English
Posted: Oct 20, 2026

Original job description

Jim Pattison Toyota Northshore is hiring a senior leader to run our Service and Parts departments. You’ll own the profitability, efficiency, and customer loyalty of the entire back end of the dealership, and you’ll build teams that deliver the standard of quality Toyota customers expect. Familiarity with Toyota Production System and Lean thinking is a strong plus.

You’ll report to the General Manager and lead the Service Manager, Parts Manager, and Assistant Service Manager.

Who We Are

Jim Pattison Auto Group is part of the Jim Pattison Group. It began in 1961 when Jimmy Pattison bought his first GM franchise, and it has grown to 28 locations across Western Canada representing 16 brands. We believe great customer service comes from great people. More about us: https://www.jpautogroup.com/dealership/about.htm

What You’ll Do

Lead your teams

Coach and hold accountable the Service and Parts Managers, and build a culture where both departments work toward shared goals.
Set short- and long-term targets, KPIs, and benchmarks that support the dealership’s overall plan.
Own hiring, onboarding, development, and annual reviews for all fixed operations staff, including technicians, service advisors, and both department managers.
Oversee Lot and Detail Associate processes, with a goal of bringing detailing in-house.

Drive financial and operational results

Build and manage annual budgets, forecasts, and expense controls for Parts and Service.
Track the numbers that matter: effective labour rate, technician efficiency and productivity, work mix, parts turnover, obsolescence, and gross margin.
Keep the shop productive by guiding technicians and advisors and ensuring a great customer experience.
Strengthen service drive workflow, shop loading, and parts inventory control to maximize throughput and profit.
Maintain a safe, well-equipped, well-kept facility and ensure safety compliance.

Win customer loyalty

Improve CSI, NPS, and service retention through deliberate, measurable strategies.
Act as the final escalation point for serious customer concerns and resolve them quickly and fairly.
Work with Sales and Finance so customers move smoothly from vehicle delivery into long-term service relationships.

Meet Toyota standards

Build strong relationships with Toyota factory representatives and ensure full compliance with OEM guidelines, warranty policy, training requirements, and facility programs.
Keep the dealership compliant with TSM requirements while working toward TSM Platinum.
Oversee warranty administration to limit chargebacks and stay audit-ready.
Stay current on new Toyota products, TSBs, certification requirements, and industry trends.

What You Bring

5+ years in senior automotive Fixed Operations management, or equivalent experience running large Service and Parts departments.
Toyota or other major import OEM experience is an asset.
Working knowledge of dealer management systems, service performance reporting, inventory control software, and scheduling tools.
Solid grasp of warranty processes, flat-rate technician pay structures, and parts inventory dynamics.
A record of building teams, developing managers, and delivering departmental P&L results.
Excellent written, verbal, and interpersonal communication.
A valid driver’s licence and a clean driving record.

What We Offer

Competitive compensation
Comprehensive benefits
Manufacturer and in-house training
Real room to grow your career
Recognition and rewards program
Exclusive vendor promotions and purchase programs
A supportive, team-oriented workplace with great colleagues

Apply

Send us your resume today. More opportunities: https://www.jpautogroup.com/careers/

Successful candidates must pass a Driver’s Abstract, Criminal Record Check, and Credit Check.

Thank you to everyone who applies. Only those selected for an interview will be contacted.

We are an equal opportunity employer committed to an inclusive and accessible workplace, and we welcome applicants from all backgrounds. For accommodations during the hiring process, contact careers@jpautogroup.com.

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More about this job

Responsibilities

The Manager will oversee the profitability, efficiency, and customer loyalty of the Service and Parts departments. They are responsible for leading teams, managing budgets, and ensuring compliance with Toyota OEM standards.

Requirements

Candidates must have at least 5 years of senior automotive fixed operations management experience. Proficiency in dealer management systems and a strong understanding of service and parts department dynamics are required.

Skills

Fixed operations management
Automotive service management
Parts department management
Budgeting
Forecasting
KPI management
Team leadership
Customer service
Inventory control
Warranty administration
Toyota production system
Lean thinking
Dealer management systems
Staff development
Operational efficiency
Conflict resolution

Benefits

Competitive compensation
Comprehensive benefits
Manufacturer training
In-house training
Career growth opportunities
Recognition and rewards program
Exclusive vendor promotions
Purchase programs

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Toyota
Automotive
Service Manager
Parts Manager
P&L
KPI
Budgeting
Inventory Control
Warranty Administration
Toyota Production System
Lean Thinking
Dealer Management Systems
CSI
NPS
TSM
Technician Efficiency
Gross Margin
Automotive Dealership
Staff Development
Operational Compliance
Customer Retention
Facility Management
Work Mix
Labour Rate

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