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Added 27 mins ago
PH
Director, Planning & Service Management, Strategic Operations & Medical Affairs
Provincial Health Services Authority
Vancouver, BC
- Full-time
…operational and strategic plans, annual goals, and objectives, which support the agency’s mandate and are aligned with PHSA and government…
Added 27 mins ago
FC
Account Supervisor, Sponsorship
FUSE Create
Toronto, ON
- Full-time
Develop creative briefs, project plans and other internal documentation to support successful project execution.
Added 27 mins ago
GO
Water Resources Technologist - Hydrology
Government of Yukon
Whitehorse, YT
- Full-time
The Hydrology Technologist plays an important role within the Branch to support the operation of long-term monitoring networks for hydrometric, meteorological, and snow survey data…
Added 27 mins ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance (Adobe)
N2P Systems
Toronto, ON
- Full-time
Develop automated smoke tests and dependency checks to validate critical interfaces following production changes.
Added 43 mins ago
EC
Customer Service Rep – Automotive (On-Site)
Enigma Corporation
Mississauga, ON
- Full-time
…team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent…
Added 43 mins ago
H
Warehouse Operative Specialist
Humanoid
Burnaby, BC
- $60,000 to $65,000 CAD / year
- Full-time
…and kitting, ensuring components are available and ready to support fast-moving prototype robot…
Added 43 mins ago
H
Senior General Mechanical Design Engineer
Humanoid
Burnaby, BC
- $110,000 to $150,000 CAD / year
- Full-time
Create 3D CAD models and production drawings using SolidWorks / NX, applying GD&T (ASME Y14.5) to ensure precision and manufacturability
Added 43 mins ago
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Senior Low-Level Control Engineer
Humanoid
Burnaby, BC
- Full-time
Support hardware bring-up, calibration, and performance testing.
Added 43 mins ago
H
Senior Actuator Mechanical Design Engineer
Humanoid
Burnaby, BC
- $120,000 to $170,000 CAD / year
- Full-time
Create 3D CAD models and production drawings using SolidWorks / NX, applying GD&T (ASME Y14.5) to ensure precision and manufacturability
Added 43 mins ago
L
Intermediate Product Manager
LotusFlare
Toronto, ON
- Full-time
…America, MTN, Singtel and others to run strategic businesses that support millions of users…
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Interact on a regular basis with service, manufacturing, assembly and production test; Support product launch
Added 1 hour ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
…maintaining timecard records, and complying with established production, quality, and safety…
Added 1 hour ago
NB
Accounting, Tax and Internal Audit Internships
National Bank of Canada
Montreal, QC
- Full-time
Support the production of hedge accounting calculations.
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
VV
TM1 Developer
Veracity Ventures Inc.
Montreal, QC
- $70,000 to $80,000 CAD / year
- Full-time
The TM1 Developer will design, develop, enhance, and support applications using IBM TM1 and IBM Planning Analytics. The role involves taking ownership of the software development lifecycle…
Added 1 hour ago
NB
Chief Solution Architect
National Bank of Canada
Montreal, QC
- Full-time
…technology and solution architecture practices will enable you to support our brokerage and investment specialists in delivering innovative…
Added 1 hour ago
A
Automated Visual Inspection Engineer
ARTO
Montreal, QC
- Contract
The client needs local, on-site expertise in Canada to provide hands-on support and reduce
Added 1 hour ago
O
Offline Operator
Orbia
St. Albert, AB
- $27 CAD / hour
- Full-time
Dura-Line is hiring for an Offline Operator at our manufacturing plant located in St. Albert, Alberta to help support the production of high-quality products. This is an entry-level…
Added 1 hour ago
SL
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…implementing, and monitoring security technologies and projects that support Sun Life’s security policies and procedures. Your primary responsibilities will be supporting in-scope Platform…
Added 2 hours ago
GC
AI Engineer
GEI Consultants, Inc.
Kitchener, ON
- $110,000 to $150,000 CAD / year
- Full-time
…solutions, typically leveraging pretrained models and copilots, to support GEI’s priority digital and AI initiatives. This role focuses on building, deploying, and integrating AI…
Added 2 hours ago
P
Senior Software Engineer - Java
PointClickCare
Mississauga, ON
- $142,000 to $158,000 CAD / year
- Full-time
Strong track record building and shipping production software in modern languages
Added 4 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…code reviews, testing, release management, deployment, and production…
Added 4 hours ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
…applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing…
Added 4 hours ago
TH
DC OPS PLANNING MANAGER
The Home Depot Canada
Vaughan, ON
- Full-time
The DC Operations Planning Manager is responsible for providing short and medium-term production plans for the Canadian Distribution Centres. Through a very close partnership with…

The Jim Pattison Auto Group

Manager, Fixed Operations - Toyota Northshore

North Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years in senior automotive Fixed Operations management, or equivalent experience running large Service and Parts departments.
Posting language: English
Posted: Oct 20, 2026

Original job description

Jim Pattison Toyota Northshore is hiring a senior leader to run our Service and Parts departments. You’ll own the profitability, efficiency, and customer loyalty of the entire back end of the dealership, and you’ll build teams that deliver the standard of quality Toyota customers expect. Familiarity with Toyota Production System and Lean thinking is a strong plus.

You’ll report to the General Manager and lead the Service Manager, Parts Manager, and Assistant Service Manager.

Who We Are

Jim Pattison Auto Group is part of the Jim Pattison Group. It began in 1961 when Jimmy Pattison bought his first GM franchise, and it has grown to 28 locations across Western Canada representing 16 brands. We believe great customer service comes from great people. More about us: https://www.jpautogroup.com/dealership/about.htm

What You’ll Do

Lead your teams

Coach and hold accountable the Service and Parts Managers, and build a culture where both departments work toward shared goals.
Set short- and long-term targets, KPIs, and benchmarks that support the dealership’s overall plan.
Own hiring, onboarding, development, and annual reviews for all fixed operations staff, including technicians, service advisors, and both department managers.
Oversee Lot and Detail Associate processes, with a goal of bringing detailing in-house.

Drive financial and operational results

Build and manage annual budgets, forecasts, and expense controls for Parts and Service.
Track the numbers that matter: effective labour rate, technician efficiency and productivity, work mix, parts turnover, obsolescence, and gross margin.
Keep the shop productive by guiding technicians and advisors and ensuring a great customer experience.
Strengthen service drive workflow, shop loading, and parts inventory control to maximize throughput and profit.
Maintain a safe, well-equipped, well-kept facility and ensure safety compliance.

Win customer loyalty

Improve CSI, NPS, and service retention through deliberate, measurable strategies.
Act as the final escalation point for serious customer concerns and resolve them quickly and fairly.
Work with Sales and Finance so customers move smoothly from vehicle delivery into long-term service relationships.

Meet Toyota standards

Build strong relationships with Toyota factory representatives and ensure full compliance with OEM guidelines, warranty policy, training requirements, and facility programs.
Keep the dealership compliant with TSM requirements while working toward TSM Platinum.
Oversee warranty administration to limit chargebacks and stay audit-ready.
Stay current on new Toyota products, TSBs, certification requirements, and industry trends.

What You Bring

5+ years in senior automotive Fixed Operations management, or equivalent experience running large Service and Parts departments.
Toyota or other major import OEM experience is an asset.
Working knowledge of dealer management systems, service performance reporting, inventory control software, and scheduling tools.
Solid grasp of warranty processes, flat-rate technician pay structures, and parts inventory dynamics.
A record of building teams, developing managers, and delivering departmental P&L results.
Excellent written, verbal, and interpersonal communication.
A valid driver’s licence and a clean driving record.

What We Offer

Competitive compensation
Comprehensive benefits
Manufacturer and in-house training
Real room to grow your career
Recognition and rewards program
Exclusive vendor promotions and purchase programs
A supportive, team-oriented workplace with great colleagues

Apply

Send us your resume today. More opportunities: https://www.jpautogroup.com/careers/

Successful candidates must pass a Driver’s Abstract, Criminal Record Check, and Credit Check.

Thank you to everyone who applies. Only those selected for an interview will be contacted.

We are an equal opportunity employer committed to an inclusive and accessible workplace, and we welcome applicants from all backgrounds. For accommodations during the hiring process, contact careers@jpautogroup.com.

Apply About employer

More about this job

Responsibilities

The Manager will oversee the profitability, efficiency, and customer loyalty of the Service and Parts departments. They are responsible for leading teams, managing budgets, and ensuring compliance with Toyota OEM standards.

Requirements

Candidates must have at least 5 years of senior automotive fixed operations management experience. Proficiency in dealer management systems and a strong understanding of service and parts department dynamics are required.

Skills

Fixed operations management
Automotive service management
Parts department management
Budgeting
Forecasting
KPI management
Team leadership
Customer service
Inventory control
Warranty administration
Toyota production system
Lean thinking
Dealer management systems
Staff development
Operational efficiency
Conflict resolution

Benefits

Competitive compensation
Comprehensive benefits
Manufacturer training
In-house training
Career growth opportunities
Recognition and rewards program
Exclusive vendor promotions
Purchase programs

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Toyota
Automotive
Service Manager
Parts Manager
P&L
KPI
Budgeting
Inventory Control
Warranty Administration
Toyota Production System
Lean Thinking
Dealer Management Systems
CSI
NPS
TSM
Technician Efficiency
Gross Margin
Automotive Dealership
Staff Development
Operational Compliance
Customer Retention
Facility Management
Work Mix
Labour Rate

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