front desk supervisor
- Banff, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Health benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
Languages
English
Education
- Secondary (high) school graduation certificate
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Respond to complaints of guests
- Register arriving guests and assign rooms
- Receive and deliver items and messages for guests
- Prepare and submit progress and other reports
- Perform front desk duties
- Confirm transportation and accommodation reservations
- Receive payment for goods or services
- Staff in various areas of responsibility
Computer and technology knowledge
- MS Outlook
Work conditions and physical capabilities
- Attention to detail
- Large workload
- Tight deadlines
- Work under pressure
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
Health benefits
- Dental plan
- Health care plan
- Bonus
- Gratuities
- Group insurance benefits
- Life insurance
- On-site housing options
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship, coaching and/or networking opportunities for youth
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
More about this job
Responsibilities
Supervise front desk staff, coordinate work schedules and departmental activities, and perform front desk duties such as registering guests, assigning rooms, managing reservations, and processing payments. Resolve guest complaints and work problems, prepare reports, and maintain computer systems and equipment to support business continuity and customer service.
Requirements
Requires a secondary school graduation certificate and 1 to less than 2 years of experience. Candidates should have MS Outlook knowledge and demonstrate accuracy, client focus, dependability, communication skills, flexibility, initiative, sound judgment, and the ability to work under pressure.
Skills
- Front Desk Operations
- Guest Registration
- Room Assignment
- Reservation Management
- Guest Relations
- Complaint Resolution
- Work Scheduling
- Team Coordination
- Staff Supervision
- Report Preparation
- Payment Processing
- MS Outlook
- Problem Solving
- Customer Service
- Written Communication
- Oral Communication
Benefits
- Dental Plan
- Health Care Plan
- Bonus
- Gratuities
- Group Insurance
- Life Insurance
- On-Site Housing Options
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Hotel
- Motel
- Resort
- Front Desk
- Guest Registration
- Room Assignment
- Reservations
- Guest Services
- Customer Service
- Complaint Resolution
- Staff Supervision
- Work Scheduling
- Department Coordination
- Report Preparation
- Payment Processing
- MS Outlook
- Computer Systems
- Equipment Maintenance
- Supply Requisition
- Transportation Reservations
- Accommodation Reservations
- Business Continuity