Front Desk Staff
- Medicine Hat, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description The medicine hat villa is a hospitality and accommodation provider located at 530 4 St SE in Medicine Hat, Alberta, Canada. The organization focuses on creating a welcoming and comfortable environment for guests and visitors. Team members work closely together to maintain high standards of service and cleanliness throughout the property. The location offers opportunities to engage directly with guests and contribute to a positive experience for all visitors.
Role Description This is a full-time, on-site Front Desk Staff role based in Medicine Hat, AB. The Front Desk Staff is responsible for greeting guests, managing check-in and check-out procedures, and answering phone calls and inquiries in a courteous and professional manner. Daily tasks include handling reservations, processing payments, maintaining guest records, and providing information about services and local amenities. The role also involves coordinating with housekeeping and maintenance teams, responding to guest requests or concerns, and ensuring the reception area is tidy and organized. The position requires consistent adherence to company policies, confidentiality, and a strong focus on customer service.
Qualifications
Role Description This is a full-time, on-site Front Desk Staff role based in Medicine Hat, AB. The Front Desk Staff is responsible for greeting guests, managing check-in and check-out procedures, and answering phone calls and inquiries in a courteous and professional manner. Daily tasks include handling reservations, processing payments, maintaining guest records, and providing information about services and local amenities. The role also involves coordinating with housekeeping and maintenance teams, responding to guest requests or concerns, and ensuring the reception area is tidy and organized. The position requires consistent adherence to company policies, confidentiality, and a strong focus on customer service.
Qualifications
- Strong Customer Service and Communication skills, with a professional and friendly demeanor when interacting with guests.
- Proficient Phone Etiquette and Receptionist Duties, including managing calls, messages, and front desk operations.
- Computer Literacy for handling reservation systems, email communication, data entry, and basic office software.
- Ability to stay organized, multitask, and manage time effectively in a fast-paced environment.
- Reliability, attention to detail, and a commitment to maintaining confidentiality and guest privacy.
- Previous experience in hospitality, front desk, or customer-facing roles is an asset.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.
More about this job
Responsibilities
Greet guests, manage check-in and check-out, handle reservations and payments, answer calls and inquiries, and maintain accurate guest records. Coordinate with housekeeping and maintenance, respond to guest needs, and keep the reception area organized while following company policies and protecting guest privacy.
Requirements
Requires strong customer service and communication skills, professional phone etiquette, computer literacy, and the ability to stay organized and multitask. Reliability, attention to detail, confidentiality, and flexible availability for evenings, weekends, and holidays are expected; previous hospitality or customer-facing experience is an asset.
Skills
- Customer Service
- Communication
- Phone Etiquette
- Reception Duties
- Reservation Management
- Payment Processing
- Computer Literacy
- Data Entry
- Organization
- Multitasking
- Time Management
- Attention To Detail
- Confidentiality
- Guest Relations
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Front Desk
- Hospitality
- Guest Services
- Check-In
- Check-Out
- Reservations
- Payment Processing
- Guest Records
- Phone Calls
- Email Communication
- Data Entry
- Office Software
- Reception Area
- Housekeeping Coordination
- Maintenance Coordination
- Guest Privacy
- Customer Service
- Local Amenities