Sales Associate

Company Description

The Mobile Shop is a dynamic, progressive wireless retailer that focuses on creating a fun and supportive work environment where team members can grow and do great work. As part of the Loblaw family of brands, The Mobile Shop offers shoppers a convenient and trusted place to purchase mobile phones, plans, accessories, and apps. The company has helped hundreds of thousands of customers across Canada get more value from their mobile products and services. With locations in over 173 grocery stores nationwide, highly trained Mobile Advisors provide in-person guidance, answer questions, and support a wide range of wireless service needs.

Role Description

This is a full-time, on-site Salesperson role based in Calgary, AB. The Salesperson will welcome customers, assess their mobile needs, and recommend suitable phones, plans, and accessories that align with their usage and budget. Daily tasks include demonstrating product features, explaining plan options, processing sales and activations, and supporting customers with billing or service inquiries. The role also involves maintaining product displays, staying current on carrier promotions and device features, and meeting individual and store sales targets. The Salesperson will work collaboratively with the store team to deliver an excellent customer experience and uphold company policies and standards.

Qualifications

• Strong customer service and interpersonal skills, with the ability to build rapport and communicate clearly with diverse customers.
• Sales and retail experience, including comfort with suggesting products, handling objections, and closing sales.
• Basic technical aptitude and interest in mobile devices and wireless services, with the ability to learn product and plan details quickly.
• Organizational and time-management skills to handle multiple customers, tasks, and priorities efficiently in a busy store environment.
• Ability to work on-site in Calgary, AB, including evenings, weekends, and holidays as required.
• Reliable, self-motivated, and comfortable working both independently and as part of a team.
• Previous experience in telecommunications or consumer electronics retail is an asset.
• High school diploma or equivalent; post-secondary education in business or a related field is an advantage.