General Manager
- Vancouver, BC, Canada
$65,000 to $75,000 CAD / year · Full-time
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Job details
- Pay
- $65,000 to $75,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1-3 years of experience in a similar role in Hospitality / Food and Beverage.
- Posting language
- English
- Posted
Original job description
General Manager, Gibbons Irish Pub
Vancouver, BC
The MRG Group
Who We Are
They say you can’t buy happiness, but you can buy a round at Gibbons - and that’s pretty close. An elevated pub without the fuss: solid pours, honest food, and a welcoming room full of friends you haven’t met yet. From the first whistle to last call, Gibbons is where the neighbourhood comes together. Sláinte.
Founded in 2008, The MRG Group is Canada’s largest independent entertainment company, specializing in live entertainment, hospitality, ticketing, travel, and digital media.
Who You Are
As the General Manager, you are the primary leader of the venue - responsible for driving excellence, financial performance, and brand growth. You hold full operational oversight across Front of House (FOH) and set the tone for workplace culture and service standards.
Reporting to the Regional General Manager, you will be a central driver of this role involved in bringing this concept to life in Vancouver. You will establish the venue as the ultimate destination for major sporting events - from NHL, CFL, and NFL match-ups to Premier League soccer. You possess the energy to curate high-impact game-day atmosphere, ensure multi-screen AV programming, and build strategic fan-club partnerships while maintaining the authentic warmth of your local pub environment.
We are looking for the right individual to join us prior to open to help build our team, shape our upcoming launch, and champion the MRG values we live by every day.
Anticipated Venue Opening November 2026
What You’ll Do
Leadership & Team Alignment:
The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Vancouver, BC
The MRG Group
Who We Are
They say you can’t buy happiness, but you can buy a round at Gibbons - and that’s pretty close. An elevated pub without the fuss: solid pours, honest food, and a welcoming room full of friends you haven’t met yet. From the first whistle to last call, Gibbons is where the neighbourhood comes together. Sláinte.
Founded in 2008, The MRG Group is Canada’s largest independent entertainment company, specializing in live entertainment, hospitality, ticketing, travel, and digital media.
Who You Are
As the General Manager, you are the primary leader of the venue - responsible for driving excellence, financial performance, and brand growth. You hold full operational oversight across Front of House (FOH) and set the tone for workplace culture and service standards.
Reporting to the Regional General Manager, you will be a central driver of this role involved in bringing this concept to life in Vancouver. You will establish the venue as the ultimate destination for major sporting events - from NHL, CFL, and NFL match-ups to Premier League soccer. You possess the energy to curate high-impact game-day atmosphere, ensure multi-screen AV programming, and build strategic fan-club partnerships while maintaining the authentic warmth of your local pub environment.
We are looking for the right individual to join us prior to open to help build our team, shape our upcoming launch, and champion the MRG values we live by every day.
Anticipated Venue Opening November 2026
What You’ll Do
Leadership & Team Alignment:
- Lead by example and foster a positive culture that aligns with MRG's brand and values while encouraging teamwork and collaboration.
- Conduct daily huddles with floor leaders and employees to mentor, support, and evaluate performance.
- Identify training needs and professional growth by assigning staff to appropriate functions and holding them accountable to expectations with the support of senior leadership and shared services.
- Assist with daily operations, including scheduling suggestions, timecard approvals, and maintaining operational standards.
- Fill out nightly reports thoroughly and with detail, ensuring accurate and comprehensive documentation of daily operations.
- Work closely with culinary teams to ensure product consistency, and manage shipping and receiving schedules for supplies.
- Always working in the best interest of & promoting a positive reputation of The MRG Group, its employees, clients, reps and suppliers.
- Participate in development of 6-pack creation as it aligns with the vision of the business.
- Support the execution of large party events and venue buyouts, ensuring top service.
- Execute activations and programming created by sales and marketing teams to drive business.
- Create Positive Shareable Experiences by maintaining high service standards during peak times and actively engaging with guests to exceed their expectations, reflecting the commitments made by outreach teams and senior management.
- Gather and respond-to guest feedback to make active and continuous improvements.
- Ensure the health and safety of all staff and guests, and act as the key contact for inspections, WSIB procedures, and related audits.
- Collaborate with the facility team to ensure maintenance and repair of equipment and services.
- Valid Serving It Right Certificate required.
- Minimum 1-3 years of experience in a similar role in Hospitality / Food and Beverage.
- Effectively communicate orally and in writing.
- A proven track record of hiring, training and developing engaging team members.
- Experience using POS and other hospitality software systems. Previous use of Square & OpenTable is an asset (training provided).
- Strong problem solving and organizational skills, with a high degree of professionalism.
- Experience leading a team with the ability to hire, coach, delegate, and support.
- Demonstrated ability to operate a profitable hospitality business (P&L accountability, labour management, food and beverage costs of goods and meeting sales targets).
- Flexibility with evening, weekend, and holiday availability.
- Competitive compensation, including base salary plus gratuity tips and performance-based incentives.
- Opportunities for growth in a dynamic, fast-paced organization.
- A collaborative culture that celebrates creativity and innovation.
- Access to unique experiences across The MRG Group’s diverse portfolio.
The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply. If you require accommodation during the recruitment process, please contact us.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
More about this job
Responsibilities
Lead the pub’s front-of-house operations, team culture, service standards, and financial performance, including staffing, operational reporting, and coordination with culinary and facility teams. Deliver game-day programming, events, and guest experiences while ensuring health and safety compliance and supporting the venue’s launch and growth.
Requirements
Requires a valid Serving It Right certificate and at least 1–3 years of experience in a similar hospitality or food-and-beverage role, with demonstrated ability to hire, train, and lead teams. Candidates should have experience with POS and hospitality software, strong communication and organizational skills, and a track record managing profitability, labour, costs, and sales targets; Square and OpenTable experience is an asset.
Skills
- Team Leadership
- Hiring And Training
- Coaching And Delegation
- Hospitality Operations
- Financial Performance Management
- P&L Accountability
- Labour Management
- Food And Beverage Cost Control
- Scheduling
- Guest Engagement
- Event Execution
- Health And Safety Compliance
- Problem Solving
- Organization
- POS Systems
- Serving It Right Certification
Benefits
- Competitive Compensation
- Gratuity Tips
- Performance-Based Incentives
- Growth Opportunities
- Collaborative Culture
- Access To Experiences Across The MRG Group Portfolio
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Food & Beverage
- Customer Service & Support
- Sports & Recreation
Keywords
- Serving It Right
- Hospitality
- Food And Beverage
- Front Of House
- Venue Operations
- P&L Accountability
- Labour Management
- Cost Of Goods
- Sales Targets
- POS Systems
- Square
- OpenTable
- Scheduling
- Timecard Approvals
- Nightly Reports
- Shipping And Receiving
- Event Buyouts
- Game-Day Programming
- Guest Feedback
- Health And Safety
- WSIB
- Inspections And Audits
- NHL
- CFL
- NFL
- Premier League