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The Mustard SEED Society

Advocate

Kamloops, BC, V2C 1A5, Canada

Reporting to: Senior Director Health & Wellness City: Kamloops Location: Victoria Street Shelter Number of Positions to Fill: 1 Salary: $47,000 to $51,000 · Full-time

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Job details

Pay: Reporting to: Senior Director Health & Wellness City: Kamloops Location: Victoria Street Shelter Number of Positions to Fill: 1 Salary: $47,000 to $51,000
Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

Do you have the ability to understand and share the feelings of others and provide support to those in need? Are you able to represent and support clients' needs and rights within the community and healthcare systems? The Mustard Seed is looking for a Advocate.

The Shelter Advocate is committed to helping people staying within a Shelter environment who are experiencing poverty, housing instability, and other barriers to assist them in transitioning toward and maintaining sustainable and healthy lifestyles, including transitioning into sustainable housing. The purpose of the Health and Wellness area is to support clients by addressing the social determinants of health through system navigation and advocacy. The Shelter Advocate works as part of an interdisciplinary allied health team and connects clients with any needed external and internal resources.

Employment Type: Fulltime, Permanent
Schedule: Monday to Friday 8:00 a.m. to 4:00 p.m.
Reporting to: Senior Director Health & Wellness
City: Kamloops
Location: Victoria Street Shelter
Number of Positions to Fill: 1
Salary: $47,000 to $51,000
RFR #: 2332

MAJOR DUTIES AND RESPONSIBILITIES:

Meet with shelter guests and vulnerable community members requesting advocacy support to determine their ID, Income, and housing goals with them to prioritize the support they require to achieve their goals
Complete the Wellness Advocate intake process
Build and maintain positive relationships with clients and create a welcoming, respectful, inclusive, and safe environment for them
Educate and empower clients to understand and achieve their rights and responsibilities, to facilitate their full participation in society
Contribute to general health and wellness programming including supporting or facilitating group initiatives and programs that increase knowledge and awareness of community health
Liaise with internal and external resources that will help clients achieve their goals if the support is beyond the scope of services provided by the Wellness Advocate. This includes maintaining existing partnerships as well as developing new partnerships
In regard to clients who have a Caseworker, compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require client access to external resources
In regard to clients who do not have a Caseworker, refer these individuals directly to internal and external resources
Advocate for clients as needed both to access resources within and outside the organization
Maintain relationships with agency partners and volunteers
Ensure clients accessed external resources by completing follow up with guests and agencies
Contribute to community programs facilitation as needed
Follow protocols to ensure sanitized and organized professional workspace
Provide backup to Reception to ensure front desk is covered
Assist with training of new Advocates and Wellness Receptionists
Participate in case management teams when required
Provide crisis intervention, as necessary
Provide input into program evaluation upon request
Other duties as assigned.

Administration

Build a comprehensive library and knowledge base on community resources
Share and disseminate community resource information
Track assigned clients’ progress with external resources
Communicate relevant information to Caseworker about interactions with clients and observed behavior
Document client interactions, client referrals and client progress on documentation platforms (platforms vary with each city)
Track statistics and prepare reports, as required
Attend meetings and training, as assigned
Serve on internal and external committees, as requested
Provide input into the development of policies and procedures for designated programs
Keep clients’ records and information confidential, updated and secure

MINIMUM QUALIFICATIONS AND SKILLS

A minimum of an undergraduate degree in healthcare administration, public health, social worker, psychology, nursing, or a related field is preferred
Bachelor's degree in social work, Psychology or related field in public health is preferred
Three to five years of related working experience preferred
Experience with HIFIS, CASH, and VAT assessments preferred.
Competent in use of MS Office
Excellent interpersonal skills
Excellent administrative, time management and organizational skills
Self-motivated and ability to work independently
Valid Driver’s License (Class 5) and a clean Driver’s abstract

WORKING CONDITIONS:

Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments
Time more than regular working hours may be required on occasion
Local travel to various Mustard Seed sites and external agencies will be required
The working environment for this position requires moderate amounts of walking, standing, sitting, and daily interactions with colleagues and guests
Lifting up to 50 lbs may be required on occasion
Fast paced and demanding work environment
Moderate to extreme mental effort required to respond to highly intense situations
Please submit a copy of your cover letter along with your resume.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
This position may require the use of a company vehicle, and/or a personal vehicle for company use. The candidate must have a valid driver’s licence, maintain $2M Vehicle Liability Insurance on any personal vehicle being used, and may need to provide consent for a driver’s abstract request.

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment.
We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The
Mustard Seed reserves the right to amend job advertisements. No phone calls please.
Please visit our careers page to see more job opportunities.

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More about this job

Responsibilities

The Advocate supports shelter guests by addressing social determinants of health, navigating systems, and providing advocacy to help them achieve housing and wellness goals. They also facilitate community health programming and collaborate with an interdisciplinary team to connect clients with internal and external resources.

Requirements

The position prefers an undergraduate degree in social work, psychology, nursing, or a related field, along with three to five years of relevant experience. Candidates must possess excellent interpersonal and administrative skills, a valid driver's license, and the ability to work in a fast-paced, demanding environment.

Skills

Advocacy
Case management
Crisis intervention
System navigation
Relationship building
Administrative skills
Time management
Organizational skills
Interpersonal skills
Health and wellness programming
Documentation
Reporting
Training
Public speaking
Resource coordination

Visa sponsorship

Not detected in the job text

Keywords

Advocacy
Social Services
Case Management
Healthcare Administration
Public Health
Psychology
Social Work
Crisis Intervention
HIFIS
CASH
VAT Assessments
MS Office
Community Resources
Program Evaluation
Documentation
Reporting
Interdisciplinary Team
Shelter Environment
Poverty Reduction
Housing Instability
Health and Wellness
Client Intake
Professional Development
Policy Development
Confidentiality

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