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Manager, HR Services and Operations
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Calgary, AB
- Full-time
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
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The Mustard SEED Society

Manager, HR Services and Operations

Calgary, AB, T2G 0X5, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Are you a passionate HR professional ready to make an impact? We’re seeking an experienced Human Resources Manager to provide strategic HR leadership, support employees and leaders, and help foster a positive workplace culture.

Reporting to the Senior Director Human Resources, this position is accountable for leading, optimizing and executing the day-to-day operations of the HR administrative and payroll functions. This role ensures seamless employee lifecycle processes, compliance with labour laws, and the accurate, timely delivery of payroll and benefits. This role will lead a team of dedicated HR Coordinators and Payroll/HRIS Specialists. A key component of this role is focused on optimization of current processes, to ensure HR practices are running efficiently, and in line with the changing environment. This role helps to eliminate homelessness and reduce poverty by executing HR operations with excellence, thereby reducing business waste and facilitating growth.

Employment Type: Full-time, Permanent
Schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m.
Reporting to: Senior Director, Human Resources
Location: Calgary, AB
RFR#: 2390

MAJOR DUTIES AND RESPONSIBILITIES

Team Leadership and Service Delivery

Provides support and direction for the team responsible for the life cycle of HR operational disciplines including recruitment and selection, onboarding and orientation, compensation, benefits, metrics, performance management, budgeting, and payroll;
Develops the service delivery model for the team and exemplifies this in practice;
Promotes the culture of and respect to TMS statement of faith and employment values;
Fosters a team environment of collaboration and excellence;
Engages and influences management to support and implement HR initiatives across the organization which promote a unified culture;
Actively participates in TMS committees/projects and other relevant departmental duties.

HR Operations and Lifecycle Management

In partnership with the team, re-engineer’s processes to ensure maximum efficiency and monitor adherence to internal policies and legal standards;
Lead the team in developing standard operating procedures for all HR operational functions;
Work closely with the Health and Safety, People Development teams on fostering a culture of training and learning and development. Engage the team as needed with projects;
Lead the development of the administrative component of major HR operational functions, such as performance reviews, compensation increases, and compensation bands.

Payroll and Benefits Leadership and Oversight

Provides leadership and direction to payroll team. Assist with resolving internal process issues;
Review and sign off on the payroll for compliance and accuracy;
Work closely with the Finance team on any matters related to payroll, budgeting and group benefits and retirement, where the two departments (Finance and HR) share joint responsibility;
With the Senior Director Human Resources, liaise with external vendors and brokers for TMS Benefits, Retirement and Savings Plans, ensuring compliance to legislation, remaining competitive and cost effective;
Liaises with the development, maintenance and implementation of human resource information systems (HRIS);
With the team, develops key business reports with detailed analytical data using HR metrics. Data, Analytics and Reporting;
Other duties as may be assigned.

MINIMUM QUALIFICATIONS AND SKILLS

Five years of progressive experience in HR operations, HR Generalist roles or Payroll Management;
Bachelor’s degree in human resources, Business Administration or a related field (or equivalent practical experience);
CPHR and/or Payroll Compliance Professional/Payroll Leadership Professional;
Proven experience as Manager of HR or another senior HR role;
Diverse experience, e.g. non-profit, corporate, and/or public;
Excellent knowledge of employment legislation and regulations;
Thorough knowledge of human resource management principles and best practices;
Diligent and firm with high ethical standards;
A business acumen partnered with attention to the human element;
Knowledge of data analysis and reporting;
Excellent organizational and leadership skills;
Outstanding communication and interpersonal skills;
Positive and professional work ethics which include Collaboration, Accountability, Respect and Excellence.

WORKING CONDITIONS

Office Setting: extended computer use, sitting, standing, walking, driving are required as part of this role.
Travel to other TMS locations will be required from time to time.
Moderate to significant mental effort are required to successfully accomplish the essential job functions. Periods of high-volume workload.
Fast paced and at times demanding work environment.
Resolving discrepancies.
Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed.
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.
Please submit cover letter along with resume.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment.
We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
Please visit our Careers page to see more job opportunities.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Manager of HR Services and Operations leads the day-to-day HR administrative and payroll functions while optimizing processes to ensure efficiency and compliance. They provide strategic leadership to a team of HR coordinators and specialists to support the employee lifecycle and foster a positive organizational culture.

Requirements

Candidates must have at least five years of progressive experience in HR operations or payroll management and hold a bachelor's degree in a relevant field. Professional certifications such as CPHR or Payroll Compliance Professional are required, along with strong knowledge of employment legislation and HR best practices.

Skills

HR operations
Payroll management
Team leadership
HRIS
Performance management
Compensation and benefits
Employment legislation
Process optimization
Data analysis
Strategic leadership
Recruitment
Onboarding
Budgeting
Change management
Communication
Interpersonal skills

Benefits

Extended health benefits
Dental benefits
Matching RRSP
Wellness days
Employee and Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

HR Operations
Payroll Management
HRIS
CPHR
Payroll Compliance Professional
Performance Management
Compensation
Benefits Administration
Employment Law
Process Re-engineering
Strategic Leadership
Data Analytics
Recruitment
Onboarding
Budgeting
Retirement Plans
Standard Operating Procedures
Non-profit
Business Acumen
Employee Lifecycle
HR Metrics
Organizational Culture
Health and Safety
Professional Ethics
Team Management

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Work requirements

Jobs in Canada