Property Management Supervisor

Employment Type: Full time
Schedule: Monday to Friday from 8:30 a.m. to 4:30 p.m.
Reporting to: Senior Director of Affordable Housing and Property Management
City: Edmonton
Number of Positions to Fill: 1
RFR #: 2331

Reporting to the Senior Director of Affordable Housing and Property Management, the Property Management Supervisor provides leadership on all property management issues, policies, procedures and plans for Edmonton and support other cities as required. In close collaboration with TMS Housing Managers, the Property Management Supervisor administers all functions related to tenancy for TMS housing locations within the cities with supportive housing and affordable housing. The supervisor is responsible for leases, rent collection, landlord and tenant relations, working with funders, and ensuring the building operates in a safe, secure and healthy living environment, according to best industry and management practices and The Mustard Seed policies.

DUTIES AND RESPONSIBILITIES:

• Oversee tenancy management including executing leases, renewals, rent collection, notices
• Ensure acceptable living standards and compliance with building codes, bylaws and tenancy license standards at housing locations
• Ensure compliance with the Residential Tenancy Act, and legislative
• Ensure the property complies with codes, municipal bylaws, tenancy licence standards, and funder requirements
• Communicate with the various teams and tenants on issues affecting the property, including reporting
• Collect rent, maintain accurate ledgers and report rent collections to Finance department
• Process and maintain accurate documentation of all leases, ledgers and landlord and tenant communications
• Coordinate move outs, unit clean outs, and repairs
• Carry out eviction proceedings
• Respond to general day-to-day property enquiries and concerns from Housing staff and tenants
• Resolve maintenance and repair issues, in collaboration with Facilities team and/or funder
• Initiate and administer insurance claims with insurers, based on policy 
• Maintain statistics and prepare reports as required
• Abide by all Health and Safety protocols
• Ensure systems and protocols are in place for all of the above
• Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

• CPM (Certified Property Manager) or APM (Affordable Property Management) accreditation preferred
• Minimum of 5 years work experience in property management
• Understanding of the Alberta Residential Tenancy Act and the Continuing Care Act preferred
• Strong administrative, writing, documentation and computing skills, with an eye for detail and accuracy
• Ability to multi-task in a fast-paced environment, work on multiple projects concurrently and manage multiple priorities
• Experience in managing budgeting and contracts
• Understanding homelessness and desire to work with marginalized individuals, including those with mental health and addiction barriers.
• Ability to exhibit professionalism in all aspects of work including being organized, confident, self-directed and proactive 
• Ability to work within a cross-functional team and supervise remote team
• Strong customer service and conflict resolution skills
• Strong oral and written communication skills
• High level of proficiency in Microsoft Office
• Experience with property management system, RealPage, is an asset
• Able to exercise a high level of confidentiality
• De-escalation training and techniques
• Minimum class 5 Driver’s Licence and reliable vehicle

WORKING CONDITIONS

• Full-time permanent employment, 40 hours per week, generally, Monday to Friday, including on call as required
• Travel to The Mustard Seed residential buildings, including within Edmonton
• Moderate mental effort required: periods of high-volume workload, interaction with vulnerable tenants, providing information, resolving discrepancies, responding to intense situations, and a high degree of change
• Moderate to significant physical effort required: keyboarding, lifting (50lbs), sitting, standing, walking, climbing stairs and driving
• Employees are to be aware that our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements and other insults at your person. They may raise voices, or present unpredictable behaviour up to and including the possible aggression.
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

 This position requires the use of a personal vehicle for company use. The candidate must have a valid driver’s licence and maintain $2M Vehicle Liability insurance on the vehicle being used.

COMPENSATION & BENEFITS

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

 NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.