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The Newly

Manager, Clinical Services

Calgary, AB, T2S 2S7, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Education: Bachelor’s degree
Posting language: English
Posted: Oct 27, 2026

Original job description

JOB DETAILS

Status: Permanent, Full-Time

Schedule: Monday – Friday, 8:00 a.m. – 4:00 p.m.

Location: The Newly Institute Calgary Clinic (2303 4 Street SW, Calgary, AB)

ABOUT US

The Newly Institute was founded to provide long-lasting change within the mental health industry, our community, and with our clients. We are leading a paradigm shift in the Canadian healthcare system by building a network of purpose-built mental health clinics across Canada. By fusing a bio-psycho-social-spiritual treatment model with medically managed therapies, our intensive outpatient programs provide rapid access, rapid resolution, and rapid return to work and healthy lifestyle programs for anxiety, depression, addiction, post-traumatic stress disorder (PTSD), trauma, and chronic pain.

We have an exciting opportunity for a Manager of Clinical Services to join our multi-disciplinary team in Calgary.

WHY JOIN THE NEWLY INSTITUTE?

You’ll work as a valued member of a collaborative, supportive team and contribute to a growing and dynamic organization. Our total rewards package includes:

Competitive salary
Four weeks annual vacation
Eight paid annual wellness days
Comprehensive group benefits
Employer-paid health and dental benefit premiums
Health & wellness spending account
Career and professional development opportunities
Regular team and community engagement events
A stunning and inclusive work environment

WHAT YOU WILL DO

The Manager, Clinical Services is responsible for the operational leadership and day-to-day management of The Newly Calgary Clinic. The role is accountable for supporting clinical excellence, operational effectiveness, financial performance, and team engagement while fostering a positive client and employee experience. Further, the Manager, Clinical Services works closely with senior leadership and interdisciplinary teams to support continuous improvement and achievement of key performance targets, including revenue and client experience outcomes.

As a critical liaison between the clinic and senior leadership, the Manager, Clinical Services supports the implementation of strategic initiatives, ensures alignment between organizational priorities and clinic operations, and demonstrates our core values of communication, community, excellence, health, and innovation.

Operation Management

Oversee day-to-day clinic operations and program delivery to ensure efficiency, productivity, and service quality
Monitor performance against contractual obligations, scorecards, and funder requirements (including WCB and other third parties)
Analyze operational data and prepare regular reports on clinic performance and outcomes
Drive achievement of key performance indicators, including patient satisfaction, operational efficiency, and cost management
Ensure clinic safety, cleanliness, and overall operational standards are maintained
Respond to and resolve client concerns in a timely, respectful, and professional manner
Review incidents and near misses and implement corrective actions where required
Identify operational risks and implement mitigation strategies in collaboration with leadership
Support execution of strategic and operational initiatives within the clinic

Clinical Quality & Program Excellence

Ensure consistent, high-quality service delivery across all clinical programs
Support development, implementation, and adherence to clinical and operational policies and procedures
Monitor clinical and operational performance data to identify trends, risks, and opportunities for improvement
Partner with senior leadership and Clinical Practice Lead(s) to develop and implement quality improvement initiatives
Support achievement of strong patient engagement and outcome measures

Leadership & People Management

Partner with People & Culture (P&C) to manage staffing levels in alignment with service demands, including workforce planning, recruitment, and onboarding processes
In collaboration with P&C, oversee performance management activities, including performance reviews, ongoing feedback, and progressive discipline
Provide ongoing coaching, mentorship, and day-to-day leadership to support team development and engagement
Support conflict resolution and promote a positive, collaborative team environment
Reinforce Health & Safety policies and ensure compliance with organizational standards
Model and promote The Newly culture and values across the clinic

Financial Management

Support annual budget and forecast development, including assumptions related to clinic capacity, staffing, and operational costs
Monitor budget performance, analyze variances, and provide monthly reporting and insights to senior leadership
Oversee timely billing processes, including submission to WCB and other third-party funders
Monitor accounts receivable and follow up on outstanding balances
Review and approve clinic expenditures and invoices in alignment with approved budgets and authority limits
Support ad hoc financial analysis to inform operational decision-making

Business Development & Stakeholder Engagement

Support implementation of business development initiatives as directed by senior leadership
Build and maintain relationships with key stakeholders in the return-to-work, primary care, and broader medical communities
Contribute to the development and improvement of program outcomes data to support business development activities
Participate in community engagement activities, including conferences, industry events, and stakeholder meetings
Support clinic expansion and new site readiness activities as required

Other responsibilities related to the role and scope of work may be assigned.

WHAT YOU BRING

Education

A bachelor's degree in Nursing, Social Work, Kinesiology, Psychology, Occupational Therapy, Physiotherapy or a related field is required.

Experience

5-8+ years of experience working in a health care setting in a clinical or management capacity is required.
2-4 years of experience within a WCB RTW-sponsored contractual clinical environment is required
1-3+ years of leadership experience is required

Technical Skills

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) is required.
Proficiency in Electronic Medical Records (EMR) systems is required.

Background Check

Offers are conditional, subject to employment reference checks and a clear police background check inclusive of vulnerable sectors.

DIVERSITY, EQUITY AND INCLUSION

We actively protect our diverse, equitable, and inclusive workplace where we are empowered to show up as their authentic selves. We welcome applicants of all races, places of origin, ancestries, religious beliefs, genders/gender identities/gender expressions, sexual orientations, ages, sources of income, family status, and physical and mental disabilities. Our hiring practices ensure that all qualified candidates are considered, and decisions are merit-based.

ACCESSIBILITY

The Newly Institute welcomes and encourages applications from persons with disabilities or those seeking accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email careers@thenewly.ca.

APPLICATION CLOSING

The posting will remain open until the role is filled. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

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More about this job

Responsibilities

The Manager of Clinical Services oversees daily clinic operations, program delivery, and financial performance to ensure clinical excellence and operational effectiveness. They also lead interdisciplinary teams, manage staffing, and foster stakeholder relationships to support organizational strategic initiatives.

Requirements

Candidates must hold a bachelor's degree in a relevant healthcare field and possess 5-8+ years of experience in a clinical or management capacity. Additionally, 2-4 years of experience in a WCB RTW-sponsored clinical environment and 1-3 years of leadership experience are required.

Skills

Operational leadership
Clinical management
Team engagement
Financial management
Budgeting
Performance management
Stakeholder engagement
Quality improvement
Workforce planning
Conflict resolution
Billing processes
Data analysis
Strategic planning
Electronic medical records
Microsoft office suite

Benefits

Four weeks annual vacation
Eight paid annual wellness days
Comprehensive group benefits
Employer-paid health and dental benefit premiums
Health & wellness spending account
Career and professional development opportunities
Team and community engagement events

Visa sponsorship

Not detected in the job text

Keywords

Clinical Services
Operational Management
Mental Health
WCB
Return-to-work
Healthcare Management
Budgeting
Performance Indicators
Quality Improvement
Electronic Medical Records
Staffing
Stakeholder Engagement
Strategic Initiatives
Clinical Excellence
Workforce Planning
Billing
Risk Mitigation
Patient Satisfaction
Interdisciplinary Team
Clinic Operations

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