Job ID: 2026-46
Job Type: Full-time
Job Status: Open Vacancy
Location: Niagara Falls, ON (On-site)
Compensation Range: $90,182.51 to $107,715.66
Application Deadline: October 5, 2026
Join the Team Behind One of the World’s Most Iconic Destinations
At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.
Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.
What You’ll Do
The Enterprise Application Analyst is responsible for the administration, support, security, and continuous improvement of Niagara Parks’ enterprise applications and Microsoft SQL Server environment. Reporting to the Senior Manager, Information Technology, this role serves as the primary technical lead for several business-critical systems, including ticketing, payment processing, golf management, reporting platforms, and their associated integrations and hardware. The position ensures systems remain secure, reliable, and aligned with operational and business needs while supporting upgrades, implementations, reporting initiatives, and ongoing enhancements.
Working closely with internal stakeholders, vendors, and IT team members, the Enterprise Application Analyst manages database performance, backup and recovery processes, data integrity, application integrations, and support across development, testing, and production environments. The role also contributes to business continuity by providing technical support across retail, culinary, golf, ticketing, and payment operations, and serves as a backup resource for the Financial Technology Analyst as required.
The Enterprise Application Analyst will:
- Serve as the lead technical resource for Niagara Parks’ enterprise applications, including ticketing, golf management, payment processing, and other business-critical systems.
- Administer, monitor, maintain, and optimize enterprise application environments to ensure system reliability, security, availability, and performance.
- Manage user access, permissions, security roles, system configurations, and application integrations with corporate systems and third-party solutions.
- Coordinate application and hardware installations, upgrades, patches, troubleshooting, and support for peripherals such as receipt printers, payment terminals, and ticket validation scanners.
- Act as the primary administrator for the Microsoft SQL Server environment, including database maintenance, backup and recovery, performance tuning, security, and monitoring.
- Develop and maintain SQL queries, stored procedures, automated processes, database integrations, and Microsoft SQL Server Reporting Services (SSRS) reporting solutions.
- Collaborate with business units to deliver operational, financial, and analytical reporting while ensuring data integrity and system performance.
- Support payment processing systems and PCI-DSS compliance activities, including audits, security controls, vulnerability remediation, documentation, and vendor coordination.
- Build strong relationships with internal stakeholders, vendors, and service providers, acting as a liaison for issue resolution, upgrades, maintenance, and implementation projects.
- Provide user training, technical guidance, documentation, and support while identifying opportunities to improve business processes, reporting capabilities, and operational efficiency.
- Participate in system implementations, testing, change management, seasonal operational readiness activities, business continuity planning, and disaster recovery initiatives.
- Provide after-hours and emergency support as required, while assisting with cross-training, knowledge sharing, and continuity of support for critical business systems across Niagara Parks.
What You’ll Bring
- Degree or diploma in Computer Science, Information Technology, Information Systems, Business Technology, or a related field, or an equivalent combination of education and experience; relevant Microsoft SQL Server, database, reporting, analytics, or enterprise application certifications are considered an asset.
- Minimum five (5) years of progressive experience supporting enterprise applications, databases, reporting platforms, and business-critical technology systems, including customer-facing and transaction-based environments.
- Minimum three (3) years of hands-on experience administering Microsoft SQL Server environments, including database maintenance, performance tuning, monitoring, security, backup and recovery, and disaster recovery planning.
- Demonstrated experience developing, maintaining, and troubleshooting Microsoft SQL Server Reporting Services (SSRS) reports and reporting environments.
- Experience supporting enterprise systems such as ticketing, payment processing, golf management, retail, hospitality, attractions, and Point of Sale (POS) solutions; experience with Accesso, Moneris, Club Prophet, or similar platforms is an asset.
- Strong understanding of database design, data integrity, application integrations, middleware, APIs, reporting platforms, and PCI-DSS compliance requirements for payment processing environments.
- Working knowledge of Microsoft Windows Server, Active Directory, networking fundamentals, enterprise infrastructure, and experience participating in system implementations, upgrades, testing, change management, and process improvement initiatives.
- Demonstrated ability to work with a high degree of accuracy, attention to detail, and organization while managing multiple priorities, support requests, documentation requirements, vendor interactions, and operational deadlines in a business-critical technology environment.
- Proven ability to manage multiple priorities in a business-critical environment while providing exceptional technical support, collaborating with stakeholders and vendors, maintaining detailed documentation, and ensuring operational continuity, uptime, and customer service excellence.
Why You’ll Love Working Here
We offer a comprehensive total rewards package to support your health, wellbeing, and financial security including:
- Employer‑matched Defined Benefit Pension Plan
- Extended health, dental, and vision coverage
- Life and disability insurance
- Vacation entitlements and paid time off
- Employee Family Assistance Program (EFAP)
- Professional development and growth opportunities
- Discounts at Niagara Parks retail, culinary, and golf locations
- Complimentary passes to Niagara Parks attractions to share with family and friends
- Free entry at Niagara Parks attractions
- Access to the Attractions Ontario Reciprocal Program
- Exclusive Perkopolis discounts
- Free transportation on the WEGO Green Line and Falls Incline Railway
Our Commitment to Accessibility & Inclusion
Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.
We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.
For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or [email protected].
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.
