Supervisor, Billing Administration

In your role as Supervisor, Billing Administration at The North West Company (NWC), you will lead the Billing and Receiving Office functions at the Winnipeg Logistics Services Centre. You will oversee billing administration processes, support payroll and scheduling activities, ensure freight billing accuracy, and provide leadership to a team focused on operational excellence and customer service.

Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and the chance to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Lead and support the Billing and Receiving Office team, including scheduling, performance management, training, and attendance administration.
• Ensure freight billing, receiving records, and payable data are accurate, complete, and maintained to a high standard.
• Monitor shipping documentation, investigate discrepancies, and ensure reporting requirements are completed on time.
• Maintain balanced receiving schedules and support efficient workflow across the department.
• Oversee departmental productivity and promote continuous improvement in processes and service levels.
• Coordinate vacation scheduling, conduct performance reviews, and support recruitment activities in partnership with HR and department leadership.
• Provide timely support and resolution for freight tracking and billing inquiries.
• Maintain office supply requirements and support special projects as assigned.
• Foster a safe, respectful, and positive team environment aligned with NWC values.
  
  

Qualifications and Experience:

• Previous office or administrative leadership experience.
• Strong Microsoft Office skills, particularly Excel and Word.
• Knowledge of billing, receiving, freight, logistics, or transportation processes is an asset.
• Strong leadership, organizational, and interpersonal skills.
• Excellent verbal and written communication abilities.
• High attention to detail with a focus on accuracy and deadlines.
• Ability to manage multiple priorities in a fast paced environment.
• Ability to work independently while collaborating effectively with internal stakeholders.
  
  

Reports to: Dock Operations Manager

Location: Winnipeg Logistics Services Centre, Winnipeg, Manitoba

We create a collaborative and constructive culture by:

• Being Enterprising
• Committing to our Customer
• Working with Passion
• Leading and Developing Others
• Demonstrating Respect and Inclusivity
• Building Trust
  
  

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This is an active job opening for a position that is currently available and we are actively seeking to fill.

This position adheres to the Distribution Application Process Guidelines.

For Internal Applicants:

Interested internal applicants are encouraged to apply directly on the website no later than Wednesday November 4th, 2026 at 4:00 PM. Internal applicants must select “Yes” as the answer to “Are you currently employed by The North West Company or any of its subsidiaries?” during the application process.

Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.