HVAC Office Administrator

HVAC Office Administrator and Service Coordinator

South Shore HVAC - Part of The Oickle Group

432 York Street, Bridgewater, NS

Full-time, onsite | Monday to Friday, 8:00 a.m.–4:30 p.m.

Pay: $22–$30 per hour, depending on experience, plus benefits.

South Shore HVAC, part of The Oickle Group, is looking for a dependable, organized, customer-focused person to help coordinate our daily office and service operations.

This role suits someone who enjoys a busy environment, takes ownership of their work, and follows through. You’ll help keep customers informed, technicians scheduled, and job information up to date, with opportunities for personal and professional growth as you learn the business.

What we are looking for

· Organization and follow-through: Track outstanding tasks, manage competing priorities, and make sure nothing gets forgotten.

· Strong customer skills: Be friendly and professional, handle concerns, and set realistic expectations.

· Sound judgment: Stay calm when plans change, solve routine problems, and know when to involve management or refer technical questions.

· Clear communication: Keep customers, technicians, and management informed through professional calls, emails, and accurate job notes.

· Attention to detail: Keep schedules, customer records, and warranty information accurate - even when the office is busy.

· Computer confidence: Strong computer skills and comfort learning new software and systems.

· Initiative and teamwork: Work independently, ask questions when needed, and support coworkers as priorities change.

Your responsibilities

· Answer customer calls and emails professionally and promptly.

· Schedule service calls and installations; confirm appointments, communicate changes, and help fill openings when cancellations occur.

· Follow up on leads, inquiries, and outstanding quotes.

· Complete equipment registrations and coordinate warranty paperwork and follow-up.

· Maintain accurate customer and job records and work closely with technicians and management.

Experience and benefits

Previous office experience is preferred, along with strong computer, scheduling, and customer service skills. QuickBooks experience is an asset. HVAC knowledge is helpful, but organization, good judgment, and dependable follow-through are our priorities.

We offer a regular weekday schedule, medical benefits, RRSP matching, clothing allowance, free parking, and opportunities to develop your skills and take on additional responsibility as you learn the business.

Apply with your résumé and a brief introduction to office@theoicklegroup.com. Use HVAC Office Administrator in the subject line.