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The Ottawa Hospital

Crisis Counsellor

Ottawa, ON, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Rotation/Shifts

Days, including weekends, 12 hour shifts.

For information purposes only - The Hospital reserves the right to change.

Basic Requirements

Master's Degree in Psychology or Social Work;
Current registration with the College of Psychologists of Ontario OR current registration with the Ontario College of Social Workers and Social Service Workers;
Two (2) to five (5) years of experience in a multidisciplinary mental health setting;
Demonstrated theoretical and practical knowledge of mental illnesses, intervention approaches, especially crisis intervention with persons experiencing a mental health crisis;
Demonstrated ability to communicate effectively both verbally and in writing;
Ability to educate and provide consultation to clients/patients, families, police partners and allied healthcare professionals;
Ability to make effective referrals, reflecting in depth knowledge of community resources and strong collaborative skills in working with TOH departments, police officers and other community partners;
Demonstrated comprehensive knowledge of relevant legislation;
Proven ability to assess, plan, prioritize, organize, implement, evaluate and problem solve;
Proven ability to exercise mature, effective judgment and behaviour in emergency situations and to work as part of an interdisciplinary team;
Ability to develop, co-ordinate and deliver in-services, presentations;
Proven ability to be organized and demonstrated excellent documentation practices;
Proficiency in the use of personal computers, including Windows-based programs;
Possession of a valid driver's license and access to own automobile;
Completion of a criminal records check, with results acceptable to the Ottawa Hospital;
Eligible to work in Canada.

Preferred Qualifications

Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced)
The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

Click here for additional information on The Ottawa Hospital's language proficiency levels.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca.

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More about this job

Responsibilities

Provide crisis-focused mental health support, using assessment, intervention, planning, and problem-solving skills in emergency situations. Educate and consult with clients, families, police, and healthcare professionals, coordinate referrals with community partners, and contribute to presentations and in-service training.

Requirements

A master's degree in Psychology or Social Work and current registration with the relevant Ontario professional college are required, along with two to five years of experience in a multidisciplinary mental health setting. Candidates must demonstrate crisis intervention expertise, strong communication and documentation skills, knowledge of relevant legislation and community resources, and have a valid driver's license, access to a vehicle, an acceptable criminal records check, and eligibility to work in Canada.

Skills

Crisis Intervention
Mental Health Assessment
Knowledge Of Mental Illnesses
Psychological And Social Work Practice
Verbal And Written Communication
Client And Family Education
Consultation
Community Resource Referrals
Interdisciplinary Collaboration
Assessment And Care Planning
Prioritization And Organization
Emergency Judgment
Presentation And In-Service Delivery
Documentation
Windows-Based Computer Proficiency

Benefits

Defined Benefit Pension Plan
Insurance Protection
Product And Service Discounts
Health And Wellness Resources
Personal And Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Crisis Counselling
Crisis Intervention
Mental Health
Mental Illness
Psychology
Social Work
College Of Psychologists Of Ontario
Ontario College Of Social Workers And Social Service Workers
Multidisciplinary Mental Health Setting
Emergency Situations
Community Resources
Police Partnerships
Allied Healthcare Professionals
Relevant Legislation
Interdisciplinary Team
Client And Family Education
Consultation
Referrals
In-Service Training
Presentations
Documentation
Windows-Based Programs
Valid Driver's License
Criminal Records Check
English Language Proficiency
French Language Proficiency

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