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Assistant Clinical Services Manager - Clinical Resource Team
William Osler Health System
Brampton, ON
- Full-time
Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the…
Added 1 hour ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…graduates must provide a letter of reference from their residency program director and fellowship…
Added 1 hour ago
PH
Quality Assurance and Compliance Coordinator
Providence Healthcare
Vancouver, BC
- Part-time
…clinics across Vancouver Coastal Health. In 2027, the Renal Program will relocate to the New St. Paul’s Hospital on the Jim Pattison Medical Campus – a purpose-built environment designed to…
Added 4 hours ago
S
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Minimum 1 year recent related experience with patient and their family with a health condition relevant to the service/program area within BC Women’s Hospital & Health Centre including…
Added 4 hours ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 4 hours ago
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Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 4 hours ago
SS
Registered Nurse Temporary Casual
Sienna Senior Living
Toronto, ON · North York, ON
- Part-time
Reporting to the Director of Care, the Registered Nurse will play a crucial role in providing high-quality resident care and ensuring the well-being of the residents.
Added 4 hours ago
TO
Manager, eReferral
The Ottawa Hospital
Ottawa, ON
- Full-time
Group (LDG) Program by ensuring the standards, objectives, and goals of the program are met. Reporting to the Director, the Manager oversees day-to-day program operations, including…
Added 6 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 8 hours ago
Nurse Clinician, Skin & Wound Care
Fraser Health
Chilliwack, BC
Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, and providing feedback on optimal use of budgetary resources as…
Added 8 hours ago
FH
Patient Care Coordinator
Fraser Health
Abbotsford, BC
- Part-time
…of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and…
Added 8 hours ago
E
Registered Practical Nurse (RPN) - Casual - Medex
Extendicare
Ottawa, ON · LTC - Medex (Baseline Rd.)
- Part-time
Reporting to the Director of Care (DOC) or Director of Health and Wellness (DHW), the
Added 9 hours ago
RM
M.L.T. Charge - Quality
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Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 9 hours ago
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Nurse Practitioner - Acute Care - Repost
Southern Health-Santé Sud
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…nursing knowledge, and integrates this knowledge, along with experience into clinical…
Added 9 hours ago
SH
Nurse Practitioner - Acute Care - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
…nursing knowledge, and integrates this knowledge, along with experience into clinical…
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Regional Pharmacy Director
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Toronto, ON
- Full-time
Required to understand the corporate pharmacy strategy through collaboration with the Pharmacy Director and work through the VP of Operations to identify areas of opportunity to maximize…
Added 10 hours ago
SJ
Clinical Educator Nursing - Oncology & Endoscopy (2L Surgery and Endoscopy)
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
Reporting to the Senior Clinical Program Director Oncology & Endoscopy, the Clinical Educator - Nursing serves as a role model and leader to support nursing care that optimizes patient…
Added 10 hours ago
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Nurse Clinician, Skin & Wound Care
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Other
Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, and providing feedback on optimal use of budgetary resources as…
Added 10 hours ago
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Regional Pharmacy Director
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Toronto, ON
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Required to understand the corporate pharmacy strategy through collaboration with the Pharmacy Director and work through the VP of Operations to identify areas of opportunity to maximize…
Added 10 hours ago
HR
Primary Care Paramedic (Part-Time)
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…service, are certified by an Ontario Regional Base Hospital Program, with greater than one (1) year of experience may be eligible for an accelerated recruitment…
Added 11 hours ago
Director of Patient & Referrer Engagement
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Edmonton, AB
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Program Director, SVP, Corporate and Clinical Support Services
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- Full-time
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Senior FP&A Systems Analyst, Pigment
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- Full-time
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Added 12 hours ago
SS
Registered Practical Nurse| Temporary Full-Time| Evenings
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.
Added 12 hours ago
SS
Registered Practical Nurse| Temporary Full-Time| Evenings|
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Reporting to the Director of Care, the Registered Practical Nurse is a critical role within our communities as it impacts the lives of residents.

The Ottawa Hospital

Manager, eReferral

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Posting Information

Temporary position until approximately November 1, 2028

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

Group (LDG) Program by ensuring the standards, objectives, and goals of the program are met. Reporting to the Director, the Manager oversees day-to-day program operations, including workplan delivery, commitment to meet business objectives, appropriate resourcing and budgeting and is accountable for the effective and efficient delivery of eReferral services across the Ontario Health East of East region.

The Manager leads a team and is accountable for work assignments, performance evaluation, employee support, and engagement. Working with the team and regional partners, the Manager develops workstream operations and standards of practice for the program, ensures high quality services are delivered, and works with the leadership team to continuously improve operations and the overall stakeholder experience.

The Manager is accountable for expanding eReferral (OceanMD) across multiple clinical pathways and specialty clinics, aligning local delivery with provincial models of care and Ontario Health standards, representing TOH and the LDG progre, hospital, and specialty partners.

Key responsibilities to appear on future job postings:

Lead and manage the eReferral workstream of the LDG program, including operational planning and program management, annual goals and objectives, budget monitoring, issues management and service quality.
Provide leadership and people management for the eReferral team, including recruitment, performance evaluation, coaching, development, and engagement.
Lead implementation and adoption of eReferral across clinical pathways and partner organizations, including workflow design, onboarding, communications, and change management.
Build and maintain collaborative relationships with internal and external stakeholders, influencing to consensus with Ontario Health and LDG partners.

What You Will Bring

4-year Undergraduate Degree in Health or Business Administration, Health Informatics, Technology, or related field;
Minimum five (5) years of progressive experience in digital health, health care, or information technology in a relevant professional area;
Progressive leadership experience, including direct people management, performance management, and team development;
Experience managing operating budgets and preparing business cases, reports, and presentations for senior leadership and external partners;
Demonstrated leadership and people management skills, including recruitment, coaching, performance evaluation, and building a positive, engaged team culture;
Operational and financial management skills, including workplan development, budget monitoring, variance analysis, and resource allocation;
Advanced stakeholder engagement, negotiation, and communication skills, with the ability to persuade and influence internal and external stakeholders to reach consensus on sensitive or controversial matters;
Advanced analytical, problem-solving, and quality/process improvement skills, able to operate independently in complex, multi-organization environments.

You will stand out with:

Master's degree in business administration, Health Administration, Health Sciences or Master in Health Informatics;
Sound technical knowledge of systems including, electronic referral (OceanMD) and/or EMR/HIS, supporting digital interoperability across referral management systems;
Experience implementing eReferral or interoperability solutions and working with EMR/HIS environments (e.g., OceanMD, Epic, Accuro, PS Suite, etc.).
Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).

The Ottawa Hospital uses a 5-level language proficiency scale to define the required level of language skills in English and in French for positions at the Hospital, and to evaluate job candidate language skills. Language proficiency requirements are based on the nature of the position and the level of interaction with French and English speaking clients.

Click here for additional information on The Ottawa Hospital's language proficiency levels.

What You Can Expect From Us

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

Interested? Apply today!

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca

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More about this job

Responsibilities

Lead the eReferral workstream, overseeing operational planning, workplan delivery, budgets, service quality, issues, and team performance and development. Expand eReferral across clinical pathways and partner organizations, coordinating workflow design, onboarding, change management, and stakeholder collaboration in alignment with provincial standards.

Requirements

Requires a four-year undergraduate degree in health or business administration, health informatics, technology, or a related field, plus at least five years of relevant progressive experience and leadership experience managing people. Candidates should bring budget and operational management expertise, strong stakeholder and communication skills, and advanced analytical and process-improvement abilities; a relevant master's degree and eReferral, OceanMD, or EMR/HIS experience are preferred.

Skills

Program Management
Operational Planning
Budget Monitoring
People Management
Performance Management
Team Development
Stakeholder Engagement
Negotiation
Communication
Change Management
Workflow Design
eReferral Implementation
Digital Health
Health Informatics
Interoperability
Process Improvement

Benefits

Defined Benefit Pension Plan
Insurance Protection
Product and Service Discounts
Health and Wellness Resources
Personal and Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

eReferral
OceanMD
Digital Health
Health Informatics
Electronic Medical Records
Hospital Information Systems
Epic
Accuro
PS Suite
Digital Interoperability
Referral Management
Clinical Pathways
Workflow Design
Change Management
Program Management
Operational Planning
Workplan Development
Budget Monitoring
Variance Analysis
Resource Allocation
Business Cases
Performance Evaluation
Recruitment
Coaching
Stakeholder Engagement
Negotiation
Quality Improvement
Process Improvement
Ontario Health
Leadership

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