Specialist 1, Patient Relations
- Ottawa, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Information
Temporary until October 31, 2027.
Rotation/Shifts
Days, 8 hour shifts.
Basic Requirements
Click here for additional information on The Ottawa Hospital's language proficiency levels.
Interested? Apply today!
If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca.
Temporary until October 31, 2027.
Rotation/Shifts
Days, 8 hour shifts.
Basic Requirements
- University Degree in Health Sciences or Equivalent;\Current credentials and registered with active membership with health or health-related professional college; Minimum 5 years working in a healthcare environment;
- Knowledge of legislation/regulations and awareness of judicial decisions impacting risk management and concerns management (including Public Hospitals Act, Coroner¿s Act, Mental Health Act, Health Care Consent Act);
- Knowledge of hospital organization and knowledge of health care delivery system;
- Knowledge of anatomy and physiology; pharmacology; disease processes;
- Strong interpersonal, negotiation/mediation/dispute resolution and problem-solving skills;
- Excellent oral, written, and presentation skills;
- Empathic listening skills;
- Strong coaching and counselling skills;
- Excellent analytical, planning and organizational skills;
- Computer skills (word processing; e-mail; manipulate data for report generation and graphics presentation);
- Time management skills;
- Use of technological tools;
- Eligible to work in Canada.
- Master's Degree in a health related field;
- Knowledge of health risk management practice and health law (i.e., civil litigation, including civil procedure; legislation; coroner investigations; and human rights complaints, risk management processes, etc.)
- Proficiency in English and French oral expression (level 4 - advanced) and comprehension (level 4 - advanced).
Click here for additional information on The Ottawa Hospital's language proficiency levels.
Interested? Apply today!
If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact TOHRecruitment@toh.ca.
More about this job
Responsibilities
The posting does not specify detailed duties. The position is in patient relations and concerns management, with an emphasis on applying healthcare risk-management knowledge and resolving concerns.
Requirements
A university degree in health sciences or an equivalent qualification, current registration and active membership with a health or health-related professional college, and at least five years of healthcare experience are required. Candidates should have knowledge of relevant legislation, hospital organization, healthcare delivery, anatomy, physiology, pharmacology, and disease processes, along with strong communication, dispute-resolution, coaching, analytical, organizational, and computer skills; a related master's degree and advanced French proficiency are preferred.
Skills
- Interpersonal Communication
- Negotiation
- Mediation
- Dispute Resolution
- Problem-Solving
- Oral and Written Communication
- Presentation Skills
- Empathic Listening
- Coaching
- Counselling
- Analytical Skills
- Planning
- Organization
- Time Management
- Word Processing
- Data Reporting and Graphics Presentation
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Legal
- Management & Leadership
Keywords
- Patient Relations
- Healthcare
- Health Sciences
- Professional College Registration
- Risk Management
- Concerns Management
- Public Hospitals Act
- Coroners Act
- Mental Health Act
- Health Care Consent Act
- Health Law
- Civil Litigation
- Civil Procedure
- Coroner Investigations
- Human Rights Complaints
- Hospital Organization
- Healthcare Delivery System
- Anatomy
- Physiology
- Pharmacology
- Disease Processes
- Dispute Resolution
- Mediation
- Coaching
- Counselling
- Word Processing
- Data Reporting
- Graphics Presentation
- English