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Added 5 mins ago
PM
Coordinator, Revenue Operations
Picton Mahoney Asset Management
Toronto, ON
- Full-time
…enjoy keeping data clean, working in Salesforce, and turning CRM information into insights the sales teams can act on, this is a great opportunity to build your career in a collaborative…
Added 21 mins ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
…management reporting processes. The organization has invested in CRM, supply chain portal, MS Business Central, the Producer facing Universal Portal (UP), reporting tools, and automation…
Added 50 mins ago
MF
Group Benefits Sales Representative
Merit for Apprenticeship
Mississauga, ON
- Full-time
Technically savvy with proficiency in Microsoft Office, CRM platforms, mobile applications, and virtual meeting technologies.
Added 50 mins ago
ST
Territory Sales Representative
SimplyAI Talent
Surrey, BC
- Full-time
- Maintain accurate records of customer interactions, leads, opportunities, and sales activities using CRM and sales administration tools.
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11500
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, Dynamics 365 Customer…
Added 1 hour ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 1 hour ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 1 hour ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service…
Added 1 hour ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Specialized IT Consultant with extensive hands-on experience in Microsoft Dynamics 365 CRM, Model-Driven Apps (MDA), Power Pages Portal development, Power Automate,…
Added 1 hour ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC · Quebec, QC
- Full-time
Maintains the integrity of the CRM by complying with policies and procedures for data collection and entry into system.
Added 1 hour ago
K(
SME Commercial Team Lead
KRGinsure (Kitchener) a div. of RRJ Insurance Group Ltd
Toronto, ON
- Full-time
Other industry qualifications, such as CAIB, CIP, CRM, etc., would be considered an asset
Added 1 hour ago
BC
Sales Coordinator - Global Markets Trading Floor
BMO Capital Markets
Toronto, ON
- Full-time
Familiarity with CRM or activity-tracking systems is a plus.
Added 1 hour ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
…management reporting processes. The organization has invested in CRM, supply chain portal, MS Business Central, the Producer facing Universal Portal (UP), reporting tools, and automation…
Added 1 hour ago
SI
AVP, Claims, Mid - Market & Specialty
Sovereign Insurance
Toronto, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
- Full-time
Post secondary degree in Business, Commerce or a related field; an MBA is an asset. Chartered Insurance Professional (CIP) designation is required, with FCIP or CRM highly valued.
Added 1 hour ago
BR
Sr. Marketing Manager (18 month contract)
Brookfield Residential
Calgary, AB
- Full-time
At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the…
Added 1 hour ago
FC
Executive Assistant I, Corporate Finance
FTI Consulting
Vancouver, BC
- Full-time
…information; capturing time and expenses; maintaining Salesforce CRM contacts; and prioritizing incoming correspondence and…
Added 1 hour ago
TR
Early Talent Acquisition Coordinator (12 months)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $68,000 to $84,000 CAD / year
- Full-time
Proficiency with recruitment tools and systems (e.g., ATS, CRM, MS Office suite)
Added 2 hours ago
D
Client Account Manager (12 Month Contract)
Deloitte
Toronto, ON
- Full-time
Experience using Microsoft 365, collaboration tools, CRM platforms and reporting tools to support account management and team execution.
Added 2 hours ago
PA
Assistant Sales Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
Added 2 hours ago
GC
Marketing & Proposal Specialist
Geosyntec Consultants
Ottawa, ON
- Full-time
Track business development opportunities via Client Relationship Management system (CRM);
Added 2 hours ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
Maintains Salesforce (CRM) customer and business date and other system records accurately and thoroughly.
Added 2 hours ago
VR
Director, Corporate Partnerships
Vancouver Rise FC
Vancouver, BC
- Full-time
…a high standard of integrity and accuracy within the Club’s CRM and sales…
Added 2 hours ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
Prepare quotations, forecasts, reports, and sales performance metrics using Excel and CRM systems to support data-driven decision-making.

The Personal Development School

Customer Success & Community Support Specialist

Canada

Pay: $20 to $21 per hour. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay: $20 to $21 per hour.
Job type: Full-time
Working hours: 30 to 35 hours per week
Posting language: English
Posted: Sep 26, 2026

Original job description

We are looking for a compassionate, reliable, and highly organized Customer Success & Community Support Specialist to join our team on a full-time basis.

This role is ideal for someone who is confident communicating with customers, comfortable working in a fast-paced environment, and able to respond to sensitive situations with empathy, professionalism, and care.

The Customer Success & Community Support Specialist will work closely with our Customer Service team to answer inquiries, moderate our online communities, and help ensure our students and members feel supported throughout their experience with our platform.

This position is approximately 30 to 35 hours per week and requires someone who is dependable, efficient, comfortable managing time-sensitive priorities, and familiar with using AI tools to support certain day-to-day tasks.

Key Responsibilities:

Respond to customer and student inquiries via email in a timely, professional, and supportive manner.
Provide clear and compassionate assistance to members experiencing a wide range of personal, emotional, and relationship-related challenges.
Help customers navigate the platform, memberships, programs, events, and other general support inquiries.
Moderate our online community platform and Facebook members group.
Review community posts and comments to help maintain a safe, respectful, and supportive environment.
Respond appropriately to sensitive community situations and escalate concerns to the appropriate team member when needed.
Support the Customer Service team with day-to-day administrative and customer success tasks.
Maintain accurate information and organized records using Microsoft Word and Excel.
Use AI tools for designated tasks, such as assisting with drafting, organizing information, streamlining workflows, and supporting team efficiency while following internal guidelines.
Assist with tracking customer inquiries, recurring concerns, and other information that may help improve the overall member experience.
Communicate effectively with internal team members when an issue requires additional support or follow-up.
Manage multiple tasks efficiently while meeting deadlines and responding to time-sensitive requests.
Maintain confidentiality and professionalism when handling sensitive customer information and conversations.
Work on the high-ticket failed payments project: contact all students in the failed payment backlog using the Failed Payment Email Templates. Track payment updates and recovered payments.
Monitor the Failed payment channel for new failed payments going forward, and work with students to recover payments. Maintain payment/failed payment spreadsheet
Attend, and eventually host, the weekly Friday Welcome Session
Conduct video support calls with students as needed
Answer customer queries in CRM and schedule/reschedule appointment bookings where applicable.

What we are looking for -

The ideal candidate will be:

Compassionate, patient, and emotionally intelligent.
A strong written communicator who can respond to customers with warmth, clarity, and professionalism.
Comfortable communicating with individuals who may be experiencing highly emotional or difficult situations.
Able to remain calm, grounded, and professional when responding to sensitive inquiries.
Reliable and consistent, with strong follow-through.
Highly organized and able to prioritize tasks effectively.
Comfortable working in a fast-paced environment where requests may be time-sensitive.
Able to work independently while also collaborating closely with a team.
Detail-oriented and able to follow established processes and procedures.
Comfortable moderating online communities and maintaining community guidelines.
Proficient in G Suite tools
Familiar and comfortable with AI tools and able to use them efficiently for assigned tasks.
Able to review AI-assisted work carefully for accuracy, tone, and appropriateness before it is used or shared.
Comfortable learning new platforms, systems, customer service tools, and evolving AI technologies.

Important Qualities for this role -

Because many of our students come to our platform looking for support while navigating deeply personal experiences, we are looking for someone who can communicate with genuine empathy without becoming overwhelmed by emotionally sensitive conversations.

The right person will understand the importance of listening, validating concerns, communicating respectfully, and knowing when a situation should be escalated rather than attempting to provide advice outside the scope of the Customer Success role.

We are looking for someone who genuinely cares about creating a positive customer experience and helping members feel heard, respected, and supported. They should also be comfortable using technology and AI responsibly to improve efficiency without sacrificing the human, compassionate approach that is essential to this role.

Pay: $20 to $21 per hour.

Type : 3-month contract with a possibility of becoming permanent (based on performance and business needs)

Apply About employer

More about this job

Responsibilities

Respond to customer and student inquiries, provide compassionate platform and membership support, moderate online communities, and escalate sensitive concerns when appropriate. Support payment recovery, maintain records and inquiry tracking, assist with welcome sessions and video calls, and manage CRM queries and appointment bookings.

Requirements

The ideal candidate is compassionate, emotionally intelligent, dependable, organized, and able to communicate clearly while handling sensitive conversations professionally. They should be proficient with G Suite, comfortable learning customer service platforms and using AI tools responsibly, and able to prioritize tasks, follow procedures, and collaborate with a team.

Skills

Customer Support
Customer Success
Written Communication
Empathy
Community Moderation
Conflict Escalation
Time Management
Organization
Record Keeping
Microsoft Word
Microsoft Excel
G Suite
AI Tools
Payment Recovery
CRM
Appointment Scheduling

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Service
Community Support
Email Support
Online Community Moderation
Facebook Members Group
Escalation
Platform Support
Memberships
Programs
Events
Microsoft Word
Microsoft Excel
G Suite
AI Tools
Workflow Efficiency
Customer Inquiry Tracking
Failed Payments
Payment Recovery
Payment Tracking
Welcome Sessions
Video Support Calls
CRM
Appointment Scheduling
Confidentiality

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