Receptionist - Gastroenterology

As the first point of contact for patients, the Receptionist plays a vital role in creating a welcoming, professional, and compassionate experience. This position serves as the hub of communication within the gastroenterology clinic, ensuring patients receive exceptional service while supporting the physician(s) through efficient scheduling, coordination, and administrative support. The ideal candidate is organized, approachable, and committed to maintaining a high standard of patient care in a fast-paced medical environment.

Primary Responsibility: Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties.  Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.  

Tasks and Duties:

• Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time.
• Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
• Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments.  This may include using the hospital EMR (EPIC) as well.
• Liaison with referring physicians/nurses and office staff in a cordial manner.
• Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected.
• Ensure all medical services performed by the physician are entered into the system for OHIP and third-party billing.  
• Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.
• Schedule tests and procedures as necessary.
• Maintain incoming mail, faxes, documents, tasks, meeting schedules. 
• Contribute to team effort by sharing in Suite responsibilities such as:
• • Preparing laundry or autoclave to go out.
  • Ordering internally for office and medical supplies
• • Help patients in distress by responding to emergencies.
• Scanning patient records for document retention.
• Any other duties needed to ensure consistent operation of the Clinic.

The Peterborough Clinic is an equal opportunity employee striving to build an inclusive and barrier-free environment in which all individuals have access to our services. Accommodation is available on request for candidates taking part in all aspects of the selection process. We thank all candidates for their interest, only those selected for an interview will be contacted.