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Youth Centre Worker - Red Deer
YMCA of Northern Alberta
Red Deer, AB
Part-time
The Youth Centre Worker provides mentoring to youth, ages 8-18, through strong relationship development as they facilitate and promote activities and programs designed to help youth build…
EPL Outreach Worker - Stanley A. Milner Library
City of Edmonton
Edmonton, Alberta
Our Outreach Workers have two main purposes. Firstly, to complete vulnerability assessments and work with individuals who have intersecting needs that require long term solutions, such as…
EPL Outreach Worker - Stanley A. Milner Library
City of Edmonton
Edmonton, Alberta
Our Outreach Workers have two main purposes. Firstly, to complete vulnerability assessments and work with individuals who have intersecting needs that require long term solutions, such as…
Child and Youth Worker
M'Chigeeng First Nation
M'Chigeeng Indian Reserve No. 22, ON · M'Chigeeng, Ontario
Full-time
The Child & Youth Worker will report directly to the Child & Youth Coordinator and will ensure that internal working relationships are developed with all departments within M’Chigeeng First…
Addiction and Mental Health Worker, My Sisters’ Place Resting Spaces
CMHA Thames Valley Addiction and Mental Health Services
London, ON
$27.14 to $37.26 CAD / hour
Part-time
The My Sisters’ Place drop-in program fosters a vibrant community of women who are experiencing, or at risk of homelessness, promoting a welcoming and non-judgmental culture and providing a…
Seasonal FOH Associate- Yorkdale
Moose Knuckles Canada
ON · Ontario, Canada
Full-time
You always drop what you’re doing when customers walk in, offer water, a smile and a joke.
Seasonal Sales Associate-WEM
Moose Knuckles Canada
Edmonton, AB
Part-time
You always drop what you’re doing when customers walk in, offer water, a smile and a joke.
Part time Seasonal Sales Associate-Rideau
Moose Knuckles Canada
Ottawa, ON
Part-time
You always drop what you’re doing when customers walk in, offer water, a smile and a joke.
Registered Practical Nurse (FLOAT) - HART Hub
Employment Solutions - Sault College
Sagamok, ON
Full-time
Ability to work in non-traditional settings (bed-based centres, drop-in centres, outreach, mobile clinics).
Afterhours Youth Support Worker
Family Services of Greater Vancouver
Vancouver, BC
$25 CAD / hour
Full-time
Afterhours Youth Support Worker - Hourly Competition #31-26
Senior Youth Worker
Family Services of Greater Vancouver
Vancouver, BC
$29 CAD / hour
Full-time
Dusk to Dawn- Senior Youth Worker Competition #19-26
Youth Support Worker
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
Full-time
Reporting to the site manager and working under the leadership of the clinician, the Youth Support Worker provides support, mentoring, and advocacy for youth, ages 12 to 25.
Dock Worker 2:00 AM Start & Great Wages!
Manitoulin Group of Companies
Innisfil, ON
Full-time
Assist customers with freight pick-ups and drop-offs in a professional and courteous manner.
Intake Worker
The Pod Group
ON · Peel Region, Ontario
$46,984 CAD / year
The Pod Group is partnering with this organization to place a resourceful, compassionate, and hands-on individual to fulfill the role of an Intake Worker.
Program Staff for Child, Youth and Family Programs (Part Time) - Fall, Winter, Spring 2026-2027
City of Burlington
Remote, Canada
Part-time · Remote
24-Hour Services Relief Worker
Fred Victor Centre
Toronto, ON
$22.65 CAD / hour
Job Title: 24-Hour Services Relief Worker, Bethlehem United Shelter
24-HR Services Relief Worker
Fred Victor Centre
Toronto, Ontario
Up to $22.65 CAD / hour
Job Title: 24-Hour Services Relief Worker, Bethlehem United Shelter
24-HR Services Relief Worker
Fred Victor Centre
Toronto, ON
Up to $22.65 CAD / hour
Fred Victor’s 24-Hour Services department includes emergency and transitional shelters, Women’s 24-Hour Drop In, 24-Hour Respite, and the Edward Hotel Temporary Shelter programs.
Intake Worker
Our Place Peel
Mississauga, ON
Up to $46,984 CAD / year
The Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of homelessness,…
Evening Intake Worker
Our Place Peel
Mississauga, ON
Up to $46,984 CAD / year
The Evening Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of…
Weekend Intake Worker
Our Place Peel
Mississauga, ON
Up to $22.59 CAD / hour
The Weekend Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of…
Peer Support - Community Mental Health Worker
Coast Mental Health
Vancouver, BC
Part-time
…our Community Homes, Supportive Housing, Licensed Care and Drop-in Day Programs (Clubhouse & Resource Centre). Both Peer Support Specialists will lead healthy lifestyle initiatives and…
Youth Worker- Part- Time
YMCA of Three Rivers
Kitchener, Ontario
$18.57 CAD / hour
Part-time
…leadership skills, and more. You will support the Youth Engagement Workers, alongside the youth themselves, to deliver programs, events, and activities to meet the changing needs of youth…
Home Support Worker Casual
Tla’amin Nation
BC · qathet, British Columbia
Registration with the BC Care Aide & Community Health Worker Registry
180-26-6 - RECE - Stoneridge Childcare
Six Nations
Ohsweken, ON
Full-time
Place all documents listed above in a sealed envelope and mail to or drop off at:

The Pod Group

Intake Worker

ON, Canada
Peel Region, ON, Canada

Pay: $46,984 CAD / year
Experience: 1-2 years’ experience working with youth in a shelter/residential setting.
Posting language: English
Posted: Jul 20, 2026

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Original job description

COMPASSIONATE ● RESOURCEFUL ● COLLABORATIVE ● ORGANIZED ● CLIENT-CENTRED

OVERVIEW

A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

Are you passionate about supporting youth homelessness and mental health?

The Pod Group is partnering with this organization to place a resourceful, compassionate, and hands-on individual to fulfill the role of an Intake Worker.

WHY YOUR ROLE MATTERS 🔍

The Intake Worker is responsible for providing a welcoming, safe, and supportive first point of contact for youth who are experiencing homelessness, are at immediate risk of homelessness, or require housing-related assistance. Working within a trauma-informed, youth-centered, Housing First for Youth-aligned approach, the Intake Worker responds to all inquiries for services, completes initial screenings and gathering of call data, ensures accurate and timely documentation, identifies immediate safety concerns that require timely escalation, and coordinates access to emergency shelter, diversion, homelessness prevention, and community-based supports.

HOW YOU WILL MAKE AN IMPACT 🎯

Central Intake and Initial Response

Serve as a central point of contact for youth seeking emergency shelter, housing assistance, transitional housing access, diversion services or other supports.
Provide timely response to inquiries and referrals by telephone, email, in person and through designated referral systems.
Gather relevant information regarding the youth’s immediate circumstances, housing status, presenting needs and current level of risk.
Maintain accurate call logs and wait lists, as required.
Provide consistent, accurate, relevant, and timely information in all communications and data sets to support and inform decision-making.
In consultation with the Diversion team, determine the urgency of each request and prioritize response based on safety, vulnerability and immediate housing needs.

Screening, Assessment and Service Planning

Initiate the Diversion Assessment process for youth seeking shelter, and gather initial information about the caller, as required per intake and triage protocol.
Document the youth’s immediate shelter and housing needs, including where the youth stayed previously and where they may be able to safely stay that evening.
Identify immediate risks related to violence, abuse, human trafficking, mental health, substance use, medical needs, wand other identified risk factors.
Provide required information to prevention team as required for accurate and timely decision-making, as per youth assignment protocol.

Information, Referral and Service Navigation

Provide relevant referral information about shelter, housing, income, mental health, substance use, health, legal, education, employment, and community services to address the presenting issues of the caller
Facilitate warm referrals whenever possible rather than only providing contact information.
Maintain accurate records of referrals and services provided.
Develop and maintain effective working relationships with community partners and referral sources.
With the support of the Diversion team, maintain current knowledge of emergency shelters, transitional housing, supportive housing, rental supports, drop-in programs and other youth-serving resources.

Crisis Intervention and Safety

Respond calmly and appropriately to youth experiencing crisis, distress, conflict or heightened emotional states.
Use de-escalation, active listening, motivational interviewing and crisis-intervention techniques.
Provide a welcoming, respectful, non-judgmental and youth-friendly response to all individuals seeking assistance.
Consult with supervisors or appropriate clinical, crisis or emergency services when elevated risks are identified.

Documentation, Privacy and Data Management

Create and maintain accurate, objective and timely electronic and paper records.
Document inquiries, referrals, admissions, unsuccessful contacts, interventions, and service outcomes.
Enter information into the organization’s client database, tracking forms, and/or homelessness-management system in accordance with established requirements.
Protect the confidentiality, privacy and security of youth information.

Team Collaboration

Work collaboratively with shelter staff, Diversion Workers, Case Managers, and other staff and program teams.
Participate in shift exchanges, case consultations, team meetings, training, supervision and program-development activities.
Maintain professional and collaborative relationships with youth, colleagues, families, community partners and referral sources.
Follow organizational policies, collective-agreement requirements, health-and-safety practices and professional standards.
All other duties as required.

WHAT YOU WILL BRING 🎓

Diploma in Social Services or equivalent combination of education and/or experience.
1-2 years’ experience working with youth in a shelter/residential setting.
Knowledge of homelessness, mental health and addictions an asset.
Knowledge of housing first for youth, trauma-informed care, and harm reduction practices an asset.
Knowledge of resources within the Region of Peel, specifically for youth.
Understanding of issues relating to youth homelessness and the barriers youth face in attaining and maintaining their housing, as well as an understanding of the broader housing sector in Peel.
Effective problem-solving, conflict-resolution, and crisis-intervention skills.
Strong written and verbal communication skills.
Ability to work rotating shifts, including some weekends and holidays.
May be required to support shelter operations or other operational needs, as required.
Valid First Aid, CPI/UMAB Certifications.
A valid Ontario’s full G Driver’s Licence is required, with a clean driver’s abstract. A $2,000,000 minimum liability car insurance coverage is also mandatory.
Completion of a successful Vulnerable Sector Check/Criminal Record Check will be a condition of employment.

OUR COMMITMENT TO EDIB

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

OUR PARTNERSHIP - THE POD GROUP

The Pod Group (PG) connects candidates with amazing career opportunities in Ontario! We collaborate extensively with not-for-profit and community-based organizations, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique candidate experience that integrates equity, diversity, inclusion and belonging in our engagement with candidates. Our recruitment strategy focuses on learning more about your career goals and aligning your passion with mission-driven work.

We thank you for your interest in applying!

Job Type: Full-Time, unionized role

Unionized Salary: $46,984 CAD Annually

Vacancy: Current Opening

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More about this job

Responsibilities

The Intake Worker serves as the first point of contact for youth experiencing homelessness, conducting initial screenings and risk assessments. They coordinate access to emergency shelters, diversion services, and community-based supports while maintaining accurate client documentation.

Requirements

Requires a Diploma in Social Services or equivalent experience and 1-2 years of experience working with youth in residential settings. Candidates must possess a valid G Driver's License, First Aid/CPI certifications, and a successful Vulnerable Sector Check.

Skills

Crisis Intervention
Trauma-Informed Care
Case Management
De-escalation
Motivational Interviewing
Service Navigation
Conflict Resolution
Client Screening
Data Management
Collaborative Teamwork
Problem Solving
Written Communication
Verbal Communication
Diversion Assessment
Risk Assessment
Referral Coordination

Visa sponsorship

Not detected in the job text

Keywords

Housing First for Youth
Harm Reduction
Peel Region
Youth Homelessness
Mental Health
Addictions
Vulnerable Sector Check
CPI Certification
UMAB Certification
Diversion Services
Trauma-Informed Care
Social Services
Emergency Shelter
Case Consultation
Client Database

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