Corporate Employment Documentation Specialist

The Role of HR Business Partner

This role is a fast paced position within the Employment Consultancy Services Department. We are looking for a dynamic, motivated, and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality manner.

You will be working full-time in office, in Downtown Toronto off of Union station.

CHRP or CHRP in progress mandatory

Day-to-Day Duties and Responsibilities

• To sit client facing meetings through digital platform and in person and create employment documentation in accordance with policies and procedures.
• Work closely with high touch clients to review their existing documentation and curate tailored documentation that suits their needs.
• Must be able to meet with clients onsite to create and review employment documentation and address any client concerns.
• Ensure that personal knowledge of HR and Employment Law Documentation advice and best practice is continually updated.
• To provide a service for clients in a timely, efficient, and comprehensive manner, in line with any response time KPI’s in place.
• Handle incoming client complaint cases and investigate the source of the complaint.
• To manage your workload in accordance with current policies, procedures, SLAs and KPIs. To proactively build rapport and relationships with clients is considered an extension to the client’s business.
• To refer to Company internal training and legal updates to ensure that all advice/documentation is legally compliant.
• To provide advice to clients on the contents of documentation, identifying any risk areas and giving commercial advice where appropriate.
• To record all work accordingly using the systems in place at that time.
• To undertake E-Learning as and when required.
• To offer clients with options regarding utilization of other products we provide and make such introductions accordingly. To actively seek and encourage client feedback by various methods and to promote and improve online reputation.
• To own your client work from outset to resolution, ensuring it is executed to a high, quality level.
• To build relationships and rapport with clients, considering the language you use and the way you present yourself.
• To carry out other tasks that are deemed necessary by the Management Team.

What you Bring to the Team

• A team player, always working as one and supporting your team members and the business so we are successful.
• CHRP or CHRP in progress is reqiured.
• Knowledge and experience of employment law and/or human resources role.
• Excellent written English and word processing skills.
• Attention to detail and the ability to present information accurately.
• Pride in delivering a high-quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions.
• Ability to work under pressure in conjunction with deadlines in a fast-paced environment.
• Possess professional and confident communication skills over video conference, the telephone and in person.
• Good organizational and time management skills.
• Ability to adapt to different client’s needs to ensure every client is satisfied with the service.
• Ability to adapt to new projects, initiatives, and innovation as we progress and develop the department in which we work.
• Drivers License is mandatory.

Why Work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location (Right near Union Station)
• Vacation Days increase after 2 and 5 years’ service