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Added 1 hour ago
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Beauty Advisor - Flex
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 2 hours ago
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Account Manager I, Eats SMB
Uber
Toronto, ON
- Full-time
…portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build…
Added 2 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Ensure the integrity, consistency, and accuracy of financial reporting across all legal entities and business units.
Added 2 hours ago
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Associate Insurance Advisor
Co-operators
Yellowknife, NT
- Full-time
The Associate Insurance Advisor II is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The…
Added 3 hours ago
CC
Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Full-time
…continuous improvement initiatives. You will serve as a trusted advisor to business leaders, support the development of our recruitment team, and help advance our use of technology, data,…
Added 3 hours ago
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Senior Advisor, Pricing of products and services
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior product and service pricing advisor, you help develop, update and monitor prices for products and services to promote business development and maximize profitability. You lead…
Added 4 hours ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 4 hours ago
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Paid Services Beauty Advisor - Full Time
sephora.com
Oakville, ON
- $19.7 to $23.2 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 5 hours ago
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Accountant, Assurance and Accounting - January 2027
ACCA Careers
Kamloops, BC
- Temporary
…to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information…
Added 5 hours ago
Manager, People Relations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…meaningful change. You’ll lead and develop the People Relations Advisor, advise on complex and sensitive workplace issues, and partner with business leaders to find practical solutions to…
Added 5 hours ago
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Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
Serve as trusted advisor to the C-suite defining strategy at the intersection of both technology and business
Added 5 hours ago
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Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
…strategy and lead the execution, governance, and optimization of advisor and business-driven email communications across both Salesforce Marketing Cloud and traditional email channels,…
Added 5 hours ago
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Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
- Remote
…experiences, and deliver complex transformation programs. We combine business and technology strategy, solution architecture, experience design, software engineering, quality assurance, and…
Added 5 hours ago
S
Beauty Advisor - Full Time
sephora.com
Sherwood Park, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 5 hours ago
LI
Solutions Designer
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solutions Designer to join the Enterprise Financial Services Division on a full-time onsite…
Added 5 hours ago
CH
Seasonal Sales Associate
Cole Haan
Calgary, AB
- Part-time
As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in…
Added 6 hours ago
S
Beauty Advisor - Part Time
Sephora
Regina, SK
- $17 to $20 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 6 hours ago
A
Everyday Banking Advisor - Cardston
ATB
Cardston, AB
- Full-time
Ready to Make a Real Difference? Join ATB as an Everyday Banking Advisor!
Added 6 hours ago
Paid Services Beauty Advisor II - Part Time
sephora.com
Waterloo, ON
The Paid Service Beauty Advisor is a certified beauty services expert who delivers personalized, paid beauty services within the Beauty Studio while creating an inclusive, elevated client…
Added 6 hours ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 6 hours ago
HR
Beauty Advisor - Clean Beauty
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 6 hours ago
HR
Beauty Advisor - Sisley
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 6 hours ago
VF
Insurance and Investment Advisor
VFG Financial Group
Mississauga, ON
- Full-time
…development programs. Our philosophy is to help you build a stronger…
Added 6 hours ago
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Financial Advisor - Scotia Plaza, Toronto
Scotiabank
Toronto, ON
- Full-time
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 6 hours ago
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Advisor, Marketing
CAGBC | Canada Green Building Council
Ottawa, ON
- $72,000 to $81,000 CAD / year
- Full-time
Reporting to the Director, Corporate Communications & Marketing, the Advisor, Marketing, leads the translation of organizational growth priorities into integrated marketing campaigns,…

The Portfolio Group

Senior Human Resources Advisor

Toronto, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

As a Senior HR & Employment Relations Advisor, you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.

Work environment: 5 days in office, Downtown Toronto off King and Union station

Working hours: 9-5:30 OR 12:00-8:30pm EST

Key Responsibilities

Expert Advisory: Deliver solution-focused HR and employment law advice via phone and virtual consultations. Manage complex cases including performance management, workplace harassment investigations, and terminations.
Case Ownership: Independently manage high-risk files from initial inquiry to final resolution, ensuring a high standard of client care and professional judgment.
Strategic Retention: Support client retention by identifying business needs and positioning company products and services as essential tools for risk mitigation and compliance.
Business Development: Recognize opportunities to upsell value-added services such as customized documentation, health and safety support, and enhanced advisory packages.
Documentation: Draft and refine employment-related documents in accordance with internal quality standards and provincial/federal legislative requirements.
Resource Management: Direct clients toward digital knowledge-base tools to reinforce professional advice and promote HR best practices.
Compliance & Privacy: Maintain strict confidentiality and adhere to internal data protection policies and relevant privacy legislation.
Records Management: Document all interactions and advice within Salesforce with high accuracy and detail to ensure audit readiness.
Performance Excellence: Meet or exceed KPIs and Service Level Agreements (SLAs) by managing high call volumes while prioritizing first-call resolution.
Reputation Management: Actively solicit client feedback to support continuous service improvement and maintain the organization's online reputation.
Cross-Functional Collaboration: Partner with software support, legal, sales, and documentation teams to provide a seamless end-to-end client experience.
Trend Analysis: Identify emerging risks or recurring issues within the client base and share insights with leadership to improve internal processes.
Subject Matter Expertise: Maintain advanced knowledge of employment legislation and act as a resource for the broader advisory team.
Knowledge Development: Contribute to the creation of training materials, legislative updates, webinars, and internal communications.
Mentorship: Provide guidance to junior advisors on complex case interpretation and best-practice standards.

Qualifications & Requirements

Certification: CHRP designation (or provincial equivalent) required; candidates actively pursuing certification will be considered.
Resilience: Proven ability to thrive under pressure in a fast-paced, target-driven environment.
Communication: Exceptional verbal and written communication skills with a dedicated focus on customer service.
Organization: Strong multi-tasking skills with the ability to organize a heavy workload efficiently.
Professionalism: A self-motivated starter who works well independently but also motivates colleagues in a collaborative setting.
Experience: Previous experience in a KPI-driven environment is highly desirable, ideally within a shared service center or client-facing consultancy.
Commercial Acumen: Strong problem-solving skills with a mindset geared toward providing practical, commercially viable HR solutions.
Technical Proficiency: Comfortable using CRM systems (Salesforce) and digital tools to manage data and client interactions.
Growth Mindset: A commitment to ongoing professional development and staying current with evolving HR legislation.

Perks and Benefits

Day off on your birthday
Enhanced Benefits with Health and Dental Coverage
We offer a Registered Retirement Savings Plan (RRSP) Matching Program
Downtown Location
Vacation Days increase after 2 and 5 years’ service

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More about this job

Responsibilities

Provide expert, commercially focused HR and employment relations advice, independently managing complex and high-risk client cases from initial inquiry through resolution. Maintain accurate Salesforce records, support client retention and service targets, collaborate across teams, monitor emerging risks, and contribute to team knowledge and mentorship.

Requirements

A CHRP designation or provincial equivalent is required, although candidates pursuing certification may be considered. Candidates should bring strong HR expertise, communication and organizational skills, resilience in a KPI-driven client-facing environment, commercial judgment, and proficiency with Salesforce and digital tools.

Skills

Human Resources Advisory
Employment Relations
Employment Law
Workplace Harassment Investigations
Performance Management
Employment Documentation
Legislative Compliance
Client Service
Salesforce
Confidentiality And Data Protection
Commercial Problem-Solving
Written And Verbal Communication
Workload Management
Client Retention And Upselling
Mentoring

Benefits

Birthday Day Off
Enhanced Health And Dental Coverage
RRSP Matching Program
Downtown Location
Vacation Days Increase After 2 And 5 Years Of Service

Visa sponsorship

Not detected in the job text

Keywords

CHRP
Human Resources
Employment Relations
Employment Law
Employee Relations
Performance Management
Workplace Harassment Investigations
Terminations
Employment Documentation
Provincial Legislation
Federal Legislation
Client Advisory
Case Management
Risk Mitigation
Compliance
Health And Safety
Salesforce
CRM
Data Protection
Privacy Legislation
Service Level Agreements
Key Performance Indicators
First-Call Resolution
Client Retention
Upselling
Knowledge Base
Training Materials
Legislative Updates
Webinars
Mentorship

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