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The Portfolio Group

Senior Human Resources Advisor

Toronto, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

As a Senior HR & Employment Relations Advisor, you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.

Work environment: 5 days in office, Downtown Toronto off King and Union station

Working hours: 9-5:30 OR 12:00-8:30pm EST

Key Responsibilities

Expert Advisory: Deliver solution-focused HR and employment law advice via phone and virtual consultations. Manage complex cases including performance management, workplace harassment investigations, and terminations.
Case Ownership: Independently manage high-risk files from initial inquiry to final resolution, ensuring a high standard of client care and professional judgment.
Strategic Retention: Support client retention by identifying business needs and positioning company products and services as essential tools for risk mitigation and compliance.
Business Development: Recognize opportunities to upsell value-added services such as customized documentation, health and safety support, and enhanced advisory packages.
Documentation: Draft and refine employment-related documents in accordance with internal quality standards and provincial/federal legislative requirements.
Resource Management: Direct clients toward digital knowledge-base tools to reinforce professional advice and promote HR best practices.
Compliance & Privacy: Maintain strict confidentiality and adhere to internal data protection policies and relevant privacy legislation.
Records Management: Document all interactions and advice within Salesforce with high accuracy and detail to ensure audit readiness.
Performance Excellence: Meet or exceed KPIs and Service Level Agreements (SLAs) by managing high call volumes while prioritizing first-call resolution.
Reputation Management: Actively solicit client feedback to support continuous service improvement and maintain the organization's online reputation.
Cross-Functional Collaboration: Partner with software support, legal, sales, and documentation teams to provide a seamless end-to-end client experience.
Trend Analysis: Identify emerging risks or recurring issues within the client base and share insights with leadership to improve internal processes.
Subject Matter Expertise: Maintain advanced knowledge of employment legislation and act as a resource for the broader advisory team.
Knowledge Development: Contribute to the creation of training materials, legislative updates, webinars, and internal communications.
Mentorship: Provide guidance to junior advisors on complex case interpretation and best-practice standards.

Qualifications & Requirements

Certification: CHRP designation (or provincial equivalent) required; candidates actively pursuing certification will be considered.
Resilience: Proven ability to thrive under pressure in a fast-paced, target-driven environment.
Communication: Exceptional verbal and written communication skills with a dedicated focus on customer service.
Organization: Strong multi-tasking skills with the ability to organize a heavy workload efficiently.
Professionalism: A self-motivated starter who works well independently but also motivates colleagues in a collaborative setting.
Experience: Previous experience in a KPI-driven environment is highly desirable, ideally within a shared service center or client-facing consultancy.
Commercial Acumen: Strong problem-solving skills with a mindset geared toward providing practical, commercially viable HR solutions.
Technical Proficiency: Comfortable using CRM systems (Salesforce) and digital tools to manage data and client interactions.
Growth Mindset: A commitment to ongoing professional development and staying current with evolving HR legislation.

Perks and Benefits

Day off on your birthday
Enhanced Benefits with Health and Dental Coverage
We offer a Registered Retirement Savings Plan (RRSP) Matching Program
Downtown Location
Vacation Days increase after 2 and 5 years’ service

Apply About employer

More about this job

Responsibilities

Provide expert, commercially focused HR and employment relations advice, independently managing complex and high-risk client cases from initial inquiry through resolution. Maintain accurate Salesforce records, support client retention and service targets, collaborate across teams, monitor emerging risks, and contribute to team knowledge and mentorship.

Requirements

A CHRP designation or provincial equivalent is required, although candidates pursuing certification may be considered. Candidates should bring strong HR expertise, communication and organizational skills, resilience in a KPI-driven client-facing environment, commercial judgment, and proficiency with Salesforce and digital tools.

Skills

Human Resources Advisory
Employment Relations
Employment Law
Workplace Harassment Investigations
Performance Management
Employment Documentation
Legislative Compliance
Client Service
Salesforce
Confidentiality And Data Protection
Commercial Problem-Solving
Written And Verbal Communication
Workload Management
Client Retention And Upselling
Mentoring

Benefits

Birthday Day Off
Enhanced Health And Dental Coverage
RRSP Matching Program
Downtown Location
Vacation Days Increase After 2 And 5 Years Of Service

Visa sponsorship

Not detected in the job text

Keywords

CHRP
Human Resources
Employment Relations
Employment Law
Employee Relations
Performance Management
Workplace Harassment Investigations
Terminations
Employment Documentation
Provincial Legislation
Federal Legislation
Client Advisory
Case Management
Risk Mitigation
Compliance
Health And Safety
Salesforce
CRM
Data Protection
Privacy Legislation
Service Level Agreements
Key Performance Indicators
First-Call Resolution
Client Retention
Upselling
Knowledge Base
Training Materials
Legislative Updates
Webinars
Mentorship

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