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Added 1 month ago
Data Solutions Engineer
Evismart
Vancouver, BC
"'Is this a CRM admin job?' No. The CRM is where the data problem surfaces first, so it's the first proving ground - but the work is data engineering end to end: cleansing, integration,…
Added 8 days ago
Technical Sales Representative - Fire Protection
Fire Cube - Fire Protection Engineers
Mississauga, ON
Full-time
CRM & Pipeline Admin: Generate and maintain accurate deal tracking, outreach notes, and contact records in CRM.
Added 1 month ago
Revenue Operations Specialist
Gatekeeper
Remote, Canada
Full-time · Remote
…It's ideal for someone early in their RevOps, Sales Ops, or CRM-admin career who wants broad exposure across systems, process, and the full quote-to-close motion - and who's ready to grow…
Added 25 days ago
Sr Account Executive
Trivium
Remote, Canada
Full-time · Remote
You cut corners on admin - CRM notes, Slack updates, end-of-day reports.
Added 4 months ago
Data Systems Analyst
LTM
ON · Ontario, Canada
$100,000 to $135,000 USD / year
Full-time
Clean and transform raw data from diverse sources eg policy admin systems CRM claims systems into analyticsready formats
Added 2 months ago
RevOps Engineer
Studeo
Remote, Canada
$80,000 to $120,000 CAD / year
Full-time · Remote
Are you the kind of RevOps operator who has never been content just administering a CRM - someone who looks at a five-step manual process and can't stop thinking about how to automate four…
Added 9 days ago
An outside sales representative
Stratus Building Solutions
Calgary, AB
Full-time
Admin Tracking: Uses CRM (Customer Relationship Management) software to log client interactions, update pipelines, and monitor sales data
Added 5 months ago
Community Health Representative (Outside Sales / Territory Growth)
Just Like Family Home Care Canada
Burnaby, British Columbia
$24 to $28 CAD / hour
Full-time
1 hour of admin work (updating CRM, logging visits, tracking follow-ups)
Added 3 months ago
Front-end Developer or Full-stack Developer
CICCC - Cornerstone International Community College of Canada-
Vancouver, British Columbia
Full-time · Contract
Experience with education platforms, LMS systems, CRM systems, or admin dashboards
Added 1 month ago
Customer Success Specialist
The Radius Group
Richmond, BC
Full-time
You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead…
Added 3 months ago
UX/UI Developer
CICCC - Cornerstone International Community College of Canada-
Vancouver, British Columbia
Part-time · Contract
…platform. The platform will be used by students, instructors, and administrative staff to manage online learning, course materials, student records, payments, attendance, certificates, and…
Added 4 days ago
Electrical Estimator
Ainsworth Inc
Halifax, NS
Full-time
Track all bids, proposals in excel sheet and submit to Project Admin for entry into the CRM Tool.
Added 1 month ago
Senior Support Analyst
OCS Ontario Cannabis Store
Toronto, ON
Full-time
Excellent technical skills in Shopify Admin and Dynamics 365 systems (CRM, Finance & Operations, and OMS).
Added 1 month ago
Senior Support Analyst
OCS Ontario Cannabis Store
Toronto, ON
Excellent technical skills in Shopify Admin and Dynamics 365 systems (CRM, Finance & Operations, and OMS).
Added 6 days ago
Marketing Operations Coordinator
WellnessLiving
Thornhill, ON
Full-time
This is a hands-on execution role. CRM migration design, marketing automation platform selection, and automation architecture are led by leadership and specialist consultants. You will…
Added 5 days ago
Marketing Operations Coordinator
WellnessLiving
Vaughan, ON
$58,000 to $72,000 CAD / year
Full-time
This is a hands-on execution role. CRM migration design, marketing automation platform selection, and automation architecture are led by leadership and specialist consultants. You will…
Added 16 days ago
Customer Success Operations Manager
Spellbook
Remote, Canada
$116,000 to $145,000 CAD / year
Full-time · Remote
…giving front line CSMs and sales reps systems that absorb the administrative work, and designing the business processes that will enable us to scale…
Added 4 months ago
AI Web Developer (Remote Canada)
Directive
Remote, Canada
Full-time · Remote
Own the admin and portfolio surfaces: client CRUD, user management, OAuth flows, CRM integration configuration, and alerting
Added 15 days ago
Proposal Engineer
ABB E-mobility
Montreal, QC
Full-time
En maîtrisant Salesforce (ou un CRM comparable) dans un contexte de proposition ou de soumission, vous n'avez pas besoin d'être administrateur, mais vous devriez être à l'aise avec le…
Added 2 months ago
Senior Marketing Operations Manager (Hybrid)
Homebase
Remote, Canada
Full-time · Remote
Act as the administrator and technical owner for Homebase’s marketing technology stack (CDP, marketing automation, ad-tech integrations, tracking pixels and tags, web behavior analytics,…
Added 1 month ago
Operations Co-ordinator
Property.ca
Toronto, ON
Full-time
Be the Administrative go-to You'll handle day-to-day CRM updates, review and approve agent uploads, process branch transfers and catchment area adjustments, set up new accounts, and…
Added 11 days ago
Coordonnateur(trice), marketing de marque & commercial - Brand & Commercial Marketing Coordinator
Expresco Foods
Montreal, QC
Full-time
Collaborer avec l’administrateur(trice) du système CRM afin d’assurer l’harmonisation des occasions d’affaires, des activités à venir, des suivis et du matériel commercial requis.
Added 2 months ago
Customer Success Manager (Europe) (Remote)
Weflow
Remote, Canada
€80,000 to €140,000 EUR / year
Full-time · Remote
<p>Weflow is the revenue intelligence platform integrated deeply into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence.…
Added 16 days ago
Sales Operations Manager
Blink Charging Inc
Canada
3-5+ years in sales operations, sales analytics, or CRM administration, ideally in B2B hardware, SaaS, or infrastructure
Added 1 month ago
Go To Market Engineer
Prophix
Toronto, ON · Etobicoke, ON
Full-time
Improve seller productivity by building CRM workflows, playbook automations, and enablement tooling that reduce friction at every stage of the sales process

The Radius Group

Customer Success Specialist

Richmond, BC, Canada

Job type: Full-time
Posting language: English
Posted: Aug 20, 2026

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Original job description

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.

You will begin by working closely with the Fire Sales Team, handling essential administrative functions such as proposal development, quotes, and follow-ups. You’ll also manage inbound lead qualifications, coordinate calendar booking and email campaign inquiries, and ensure seamless handoffs to the appropriate sales representatives.

Post-sale, you’ll take the lead on client courtesy calls - thanking clients for their business, gathering feedback, identifying unmet needs, and uncovering opportunities to introduce additional Radius services.

Compensation includes a competitive base salary plus an annual bonus plan tied to Key Performance Indicators (KPIs), with total annual compensation ranging from $55,000 to $70,000.

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Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

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Sales Team Administrative Support

Accurate and timely creation of proposals, quotes, and follow-ups.
Champion AI initiatives to improve efficiencies for all admin functions.
Ensure all CRM records and documentation are kept up to date.

Lead Qualification & Triage

Monitor and triage inbound leads from calendar bookings, websites, and campaigns.
Accurately qualify leads and assign them to the correct sales representative; ensuring no leads are left unattended.
Book appointments on behalf of sales reps where appropriate.

Customer Integration & Post-Sale Engagement

Conduct follow-up courtesy calls, within 1 week of sale completion, to confirm customer experience and inquire about other services they could benefit from, as well as seeking referrals.
Gather customer feedback and escalate to the appropriate team if required.
Identify opportunities to upsell and cross-sell products and services to our customers.
Maintain professional, service-focused communication with every client touchpoint.

Team & Culture Contribution

Support collaboration across sales, operations, and marketing.
Model a culture of responsiveness, client focus, and proactive problem solving.
Contribute to team meetings, knowledge sharing, and continuous improvement.
Participate in Client Sales Events as needed (Golf Tournaments, Lunch & Learns, etc.).

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Sales Acumen: Previous experience in Sales Support, Inside Sales, Account Management, or Customer Success is preferred, with a strong understanding of proposal development, quoting, lead management, and supporting customers throughout the sales process.
Communication Skills: Exceptional verbal and written communication skills, with a warm and professional approach to phone and email interactions. You’re confident communicating with customers and internal teams and know how to make every interaction feel positive and helpful.
Customer Focus: Naturally customer-focused, with the ability to build strong relationships and “customers for life.”
Organization & Time Management: Highly organized and detail-oriented, with the ability to manage multiple customers, requests, quotes, and priorities at once while staying on top of deadlines and follow-ups.
Tech Savvy: Comfortable learning and using CRM systems and sales tools, with experience using platforms such as HubSpot considered an asset. Proficient with everyday office technology, including Outlook, Microsoft Office, and other digital tools.
Team Player: A collaborative and dependable team player who enjoys working closely with Sales and other internal teams. You bring a positive attitude, take ownership of your work, and contribute to a supportive and team-oriented environment.

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More about this job

Responsibilities

The role involves providing administrative support to the sales team through proposal creation and lead qualification. Additionally, the specialist manages post-sale client engagement to gather feedback and identify opportunities for additional services.

Requirements

Candidates should have experience in sales support or customer success and be proficient with CRM tools like HubSpot. Exceptional communication skills and a strong focus on customer relationship building are essential.

Skills

Proposal Development
Quoting
Lead Qualification
CRM Management
Upselling
Cross-selling
Verbal Communication
Written Communication
Time Management
HubSpot
Microsoft Office
Outlook
Account Management
Inside Sales
Customer Success

Benefits

Extended health coverage
Dental coverage
RRSP matching
Monthly profit-sharing bonus
Employee & Family Assistance Program
Paid internal and external training

Visa sponsorship

Not detected in the job text

Keywords

HubSpot
CRM
Microsoft Office
Outlook
Lead Triage
Proposal Development
Customer Success
Inside Sales
Account Management
Fire and Security Services
KPIs
Cross-selling
Upselling
Lead Qualification
Client Engagement

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