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Added 16 mins ago
Product Owner (Field Services)
Xplore Inc.
Cornwall, ON
Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 16 mins ago
Product Owner (Field Services)
Xplore Inc.
Markham, ON
Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 32 mins ago
Journeyperson Heavy Duty Mechanic - Mobile Team
Finning
Prince George, BC · Kamloops, BC · Surrey, BC
Full-time
We’re hiring multiple field experienced Heavy Duty Mechanics for our BC Mobile Team. In this role you will support customer needs throughout BC and the Youkon.
Added 46 mins ago
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 47 mins ago
AV/IT Technician
Centennial College Student Association
Toronto, ON
Part-time
Location: The AV/IT Technician may be required to work at varied locations, such as the Athletic & Wellness Centre, Student Centre at Progress, other Centennial campuses and any special…
Added 1 hour ago
Product Support Technician (Maple Ridge BC)
Orica
Maple Ridge, BC
About The Role – Product Support Technician (Maple Ridge BC)
Added 1 hour ago
Data Entry Technician
Government of Alberta
AB
The Data Entry Technician is a seasonal, wage opportunity providing support to the data management component of Alberta’s Chronic Wasting Disease (CWD) surveillance program.
Added 1 hour ago
Experienced Lead Garage Door Technician
Canadoor Garage Doors
Sudbury, ON · Greater Sudbury, ON
Full-time
The Lead Garage Door Technician role exists to deliver high-quality residential and commercial service and installations while providing an exceptional customer experience and acting as the…
Added 1 hour ago
Data Center Technician - Electronic Technician Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
As a Data Center Technician, you will provide hands-on support for a mission-critical data center environment, ensuring the reliable operation of infrastructure that supports essential…
Added 1 hour ago
Warehouse Technician
North American Services Inc.
AB
Other
Minimum 1 year warehouse, inventory, or parts technician experience preferred
Added 1 hour ago
Service Truck Driver, Saskatoon
Fountain Tire
Saskatoon, SK
Other
Fountain Tire Saskatoon is looking for an experienced Commercial Tire Technician to operate a Tire Service Truck!
Added 1 hour ago
Restoration Labourer
Pro-Claim Group
Calgary, AB
Full-time
…such as how to complete a clean demolition and minor flood technician work. Remember, the most important question a laborer can ask is, “What’s…
Added 1 hour ago
Maintenance and Automation Technician
Electromega Ltée/Ltd
Candiac, QC
Full-time
Do you enjoy solving technical problems, working in the field, and working with a wide variety of technologies?
Added 1 hour ago
Product Support Technician (Maple Ridge BC)
Orica
Maple Ridge, BC
Full-time
About The Role – Product Support Technician (Maple Ridge BC)
Added 2 hours ago
Waste Processing Technician II
Reworld Waste
Kitchener, ON · CES - Kitchener (ON, CAN)
Full-time
The Waste Processing Technician II (WPT II) is a mid-level position within the facility operations at Reworld. The WPT II will be experienced and capable to conduct industrial waste…
Added 2 hours ago
Intermediate Environmental Scientist/Technician
WSP
Edmonton, AB
WSP is currently seeking an Intermediate Environmental Scientist or Technician to join our rapidly growing Remediation Program Management group in Edmonton, Alberta. The role will work…
Added 2 hours ago
Building Automation Technician
I8IS - Infiniti Software Solutions
Quebec, QC
Full-time
As a Building Automation Technician, you will be in the field working directly on construction sites or existing buildings. You will participate in construction and modernization projects…
Added 3 hours ago
Intermediate Technician, User Engagement - Part-Time
University of Ottawa
Ottawa, ON · Morisset Hall
Part-time
- Post-secondary education in a relevant field or equivalent professional experience.
Added 3 hours ago
Maintenance Technician I
HelloFresh
Mississauga, ON
…Millwright, Mechatronics, Industrial Electrician, Electromechanical Technician, or a related technical field, or an equivalent combination of education and relevant work experience is…
Added 3 hours ago
2627-194 - Faculty, Heavy Duty Equipment Repair - Truck & Transport - Sydney Waterfront Campus
Nova Scotia Community College - NSCC
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Temporary
…Truck and Transport Mechanic and Heavy Duty Equipment Repair Technician. Or you have the recognized equivalency of one of the stated journeyperson certifications and extensive occupational…
Added 3 hours ago
Assistant Technician, Laboratory
WSP in Canada
Burlington, ON
Full-time
As a Lab Technician, you will help deliver accurate, high‑quality laboratory work that supports environmental, materials, and infrastructure projects across the region. You will be part of…
Added 3 hours ago
Behaviour Therapist, Neurodevelopmental Health – Temporary Full-Time (1.0) (Until March 2027)
CHEO
Ottawa, ON
Full-time
A three (3) year (advanced) college diploma in Behaviour Science, Behavioural Psychology, or related Social Science field OR a Postgraduate certificate in Behaviour Science field, (e.g.…
Added 3 hours ago
Field Technician - Exploration
IAMGOLD
Gogama, ON
IAMGOLD is seeking a motivated and hands-on Field Technician (Exploration) to support multiple active exploration projects in the Côté Gold region. Based out of the Mesomikenda Lake core…
Added 4 hours ago
Assistant Technician, Laboratory
WSP
Burlington, ON
As a Lab Technician, you will help deliver accurate, high‑quality laboratory work that supports environmental, materials, and infrastructure projects across the region. You will be part of…
Added 4 hours ago
Building Products Testing Technician
QAI Laboratories
Vaughan, ON
$50,000 to $60,000 CAD / year
Full-time
QAI has an exciting career opportunity with the Building Products department. We are currently looking for a Testing Technician to join our Toronto, ON location. Our ideal candidate would…

The Radius Group

Fire Operations Support Coordinator

Richmond, BC, Canada

Pay: Compensation: Starting at $24.00/hour.
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

As our Fire Operations Support Coordinator, you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and invoice processing and 40% focused on operations support. You’ll work closely with Fire Operations, Customer Service, Accounting, Account Managers, Service Coordinators, and our Field Team to support work order completion, billing accuracy, deficiency follow-up, customer communication, and day-to-day operational priorities.

Your attention to detail, organizational skills, and collaborative approach will directly support customer experience, cash flow, and the overall effectiveness of Fire Operations. You will be trusted to take ownership of outstanding items, communicate concerns early, and identify practical ways to improve accuracy and efficiency while supporting our commitment to creating “Customers for Life.”

Compensation: Starting at $24.00/hour.

WHY DOES OUR TEAM LOVES WORKING HERE?‍

‍Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!‍
Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.‍
Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.‍
Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.‍
Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.‍
Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

‍

WHAT ARE THE CORE AREAS OF RESPONSIBILITY?

60% - Billing and Invoice Processing

Prepare and process customer invoices accurately and on time using SedonaOffice CRM and established company procedures.
Review technician notes, service reports, labour, materials, purchase information, and other supporting records before billing.
Confirm that pricing and billable charges match the services provided and resolve missing or unclear information with the appropriate team member.
Compile the information required for service and repair invoicing and keep billing work moving through to completion.
Respond to invoice questions from internal teams with clear, professional, and timely communication.
Create and send invoices and customer statements and maintain accurate billing records.
Assist with contract files, revenue and cost accrual information, and month end billing requirements as assigned.

40% - Operations Support

Monitor open work orders and follow up on missing labour, parts, documentation, approvals, or technician information needed to complete and bill the work.
Support the accurate and timely closure of work orders and keep customer and work order information up to date.
Coordinate with Account Managers, Service Coordinators, Technicians, Accounting, and other teams to resolve billing and operational issues.
Track outstanding items, document follow-ups, and help keep work moving forward.
Support the customer phone queue and respond to customer inquiries in a professional and timely manner.
Assist with data entry, reporting, document preparation, and other operational projects as needed.
Identify recurring issues and suggest practical ways to improve accuracy and efficiency.
Build strong working relationships across Fire Operations, Customer Service, Accounting, Sales, and our field teams.
Take ownership of follow-ups, communicate concerns early, and help prevent small issues from becoming delays.
Contribute to a responsive, collaborative team environment that reflects our commitment to “Customers for Life.”
Please note: this is not an exhaustive list and other responsibilities may be required.

‍

OUR IDEAL CANDIDATE

Experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset.
Customer-focused experience handling inbound calls and supporting customers in a phone queue.
Detail-oriented with strong numerical accuracy and a commitment to producing reliable, accurate work.
Organized with strong time-management skills and the ability to manage multiple priorities, deadlines, and follow-ups.
Communicative with clear and professional written and verbal communication skills, including the ability to explain billing information to customers.
Tech-savvy and comfortable using Microsoft Office, particularly Excel, with the ability to quickly learn new service management and work order systems.
Collaborative with a practical approach to problem-solving and the confidence to ask questions when information is unclear or incomplete.
Proactive with strong accountability, follow-through, and a genuine interest in finding better ways to get work done.

‍

Apply About employer

More about this job

Responsibilities

Prepare, verify, and process customer invoices and statements, reviewing service records and resolving missing or unclear billing information. Monitor and close open work orders, coordinate follow-ups across teams, support customer inquiries and operational tasks, and identify ways to improve accuracy and efficiency.

Requirements

Experience in billing, invoicing, accounts receivable, or general accounting is sought, with service, construction, facilities, or trades experience considered an asset. Candidates should have customer phone support experience, strong attention to detail and organization, clear communication, Excel and general technology skills, and a collaborative, proactive approach to problem-solving.

Skills

Billing and Invoice Processing
Accounts Receivable
Numerical Accuracy
Work Order Management
Customer Service
Inbound Call Handling
Microsoft Excel
Microsoft Office
Data Entry
Time Management
Written Communication
Verbal Communication
Follow-Up and Accountability
Problem-Solving
Cross-Functional Collaboration
Process Improvement

Benefits

Extended Health Coverage
Dental Coverage
RRSP Matching
Monthly Profit-Sharing Bonus
Employee and Family Assistance Program
Paid Training
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SedonaOffice CRM
Microsoft Office
Microsoft Excel
Billing
Invoice Processing
Accounts Receivable
Customer Invoices
Customer Statements
Work Orders
Service Reports
Technician Notes
Labour
Materials
Purchase Information
Contract Files
Revenue Accruals
Cost Accruals
Month-End Billing
Customer Service
Phone Queue
Data Entry
Reporting
Fire Operations
Service Management Systems
Facilities Services
Fire and Security Services

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