Service Coordinator
- Calgary, AB, Canada
Compensation: Starting at $24.00/hour. · Full-time
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Job details
- Pay
- Compensation: Starting at $24.00/hour.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Service Coordinator will join our Radius Security Division in our Calgary Office, playing a crucial role in the seamless installation and maintenance of our systems. This position is essential in creating a WOW experience for both internal and external customers and is often referred to as our "Grand Central Station." The role ensures a smooth transition from sales to project installation, followed by ongoing maintenance.
Without this role, our teams could not effectively carry out the installation of life-saving equipment or effectively take care of our valued customers.
Compensation: Starting at $24.00/hour.
WHY DOES OUR TEAM LOVES WORKING HERE?
Service Coordination
OUR IDEAL CANDIDATE
Without this role, our teams could not effectively carry out the installation of life-saving equipment or effectively take care of our valued customers.
Compensation: Starting at $24.00/hour.
WHY DOES OUR TEAM LOVES WORKING HERE?
- Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
- Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Service Coordination
- Overseeing our fire monitoring accounts annual ULC inspections from start to finish, including ticket creation, scheduling with customers, technician dispatch, addressing deficiencies, and closing out tickets upon completion.
- Set up new customer accounts and create jobs for new installation projects.
- Coordinate and communicate effectively with Project Managers, Field Technicians, the Command Center, Supply Chain team, customers, subcontractors, and external vendors to ensure smooth execution of work.
- Maintain accurate and timely updates in internal systems regarding the status of installations and system maintenance.
- Order inventory as needed.
- Respond to customer inquiries via email and phone queue, providing timely and effective resolutions to issues and concerns.
- Performing basic troubleshooting if needed or transferring/escalating to the correct individuals to drive solutions.
- Investigate incidents related to monitoring services, ensuring equipment is functioning properly and educating customers on recommended actions to mitigate future risks.
- Build and maintain strong working relationships with internal departments and stakeholders.
- Ensure accurate review and submission of technician timecards.
- Develop and maintain standard operating procedures (SOPs) to support departmental consistency and efficiency.
- Handle invoicing and report creation.
- Please note: this is not an exhaustive list, and other responsibilities may be required.
OUR IDEAL CANDIDATE
- You must be a cultural driver with strong emotional intelligence and a passion for creating a memorable customer experience., We need someone who thrives on being around others and radiates positive energy. Your passion for building strong relationships and collaborating across all levels of the organization is essential. You are eager to make lasting positive impressions on customers and the internal team members you support. You are keen to ‘run to the problem’ and ‘be a fanatic about response time’. If you don’t have the answers – you take accountability to find them. You’re ready to roll up your sleeves, support the team where needed, and drive results within your scope. This role involves managing time-sensitive tasks, so we need a proactive individual who gets things done on time and right the first time.
- At least 1-year prior experience in Project/Service Coordination, Account Management or a related role.
- Proficiency using computers and Microsoft Office with an ability to quickly learn new systems. Bonus points if you’re an Excel Wizard (able to do: Pivot Tables, V-Lookups, Conditional Formatting) or have experience with an ERP, Project Management or Ticketing Software.
- Strong organizational skills to manage multiple tasks simultaneously with excellent follow-through.
- Effective written and verbal communication skills – you don’t rely solely on emails and are confident in making phone calls to get things done.
More about this job
Responsibilities
Coordinate annual inspections, new installations, and ongoing maintenance, including scheduling, technician dispatch, customer account setup, inventory ordering, and accurate system updates. Respond to customer inquiries and monitoring incidents, coordinate with internal and external stakeholders, and support timecards, invoicing, reporting, and standard operating procedures.
Requirements
At least one year of experience in project or service coordination, account management, or a related role is required, along with computer proficiency and the ability to learn new systems. Candidates should have strong organization and follow-through, effective written and verbal communication, and the ability to manage multiple time-sensitive tasks; Excel, ERP, project management, or ticketing software experience is an asset.
Skills
- Service Coordination
- Project Coordination
- Account Management
- Customer Service
- Scheduling
- Technician Dispatch
- Incident Investigation
- Basic Troubleshooting
- Microsoft Office
- Excel
- Organizational Skills
- Written Communication
- Verbal Communication
- Time Management
- Cross-Functional Collaboration
Benefits
- Extended Health Coverage
- Dental Coverage
- RRSP Matching
- Monthly Profit-Sharing Bonus
- Employee and Family Assistance Program
- Paid Training
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Security & Safety
- Management & Leadership
Keywords
- Fire Monitoring
- Security Systems
- ULC Inspections
- Service Coordination
- Project Coordination
- Account Management
- Customer Accounts
- Installation Projects
- System Maintenance
- Scheduling
- Technician Dispatch
- Field Technicians
- Project Managers
- Command Center
- Supply Chain
- Subcontractors
- External Vendors
- Inventory Ordering
- Incident Investigation
- Troubleshooting
- Microsoft Office
- Excel
- Pivot Tables
- VLOOKUP
- Conditional Formatting
- ERP
- Project Management Software
- Ticketing Software
- Timecards
- Invoicing