Jobs in Canada

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Added 10 mins ago
AI
Compliance and Quality Assurance Manager
Advatix, Inc.
Remote, Canada
- Full-time
- Remote
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 39 mins ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Vancouver, BC
- Full-time
Wood is recruiting for a Senior Process Engineer to join its Minerals & Metals business to join its Minerals & Metals business. This opportunity is Onsite at our office in Vancouver, BC or…
Added 39 mins ago
GC
DevOps Engineer - Game Developer Experience
Game Companies
Vancouver, BC
- Full-time
Reporting to a Senior Engineering Manager within the Game Developer Experience (GDX) team, you'll design, build, and maintain enterprise-grade development pipelines for EA's video games and…
Added 1 hour ago
L
Senior Manager, Portfolio Governance & Delivery (IT Capital Projects)
Liberty
Oakville, ON
- $120,000 to $170,000 CAD / year
- Full-time
Contribute to project manager learning, development and knowledge sharing initiatives.
Added 1 hour ago
Senior Manager, Portfolio Governance & Delivery
Liberty Utilities
Oakville, ON
Contribute to project manager learning, development and knowledge sharing initiatives.
Added 2 hours ago
FOH Management - General Manager
Northland Properties
Langley (District), BC · Langley, BC
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 2 hours ago
M
Senior Product Manager
Microsoft
Vancouver, BC
- Full-time
We are looking for a Senior Product Manager to help shape and deliver data integration capabilities within Microsoft Fabric. In this role, you will work closely with customers, engineering…
Added 2 hours ago
GC
Senior Manager, FP&A - Central Technology
Game Companies
Vancouver, BC
- Full-time
The Senior Manager, FP&A – Central Technology leads financial planning, analysis, and business partnership activities across EA's Information Technology organization.
Added 2 hours ago
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Data Analyst - EA Sports FC
Game Companies
Vancouver, BC
- Full-time
The FC Data & Analytics team is seeking a Data Analyst to join our team based in Vancouver. Reporting to a Senior Manager, you will collaborate closely with production, product management,…
Added 2 hours ago
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Audio Artist – EA SPORTS FC
Game Companies
Vancouver, BC
- Full-time
Our FC Audio team is looking for an experienced Audio Artist who can immediately contribute to audio development. You will oversee the audio-specific project(s) to create/maintain a quality…
Added 2 hours ago
HP
Project Manager
HighView Partners
Calgary, AB
- $89,000 to $123,000 CAD / year
- Full-time
The position is based in Calgary, Alberta, with a flexible hybrid arrangement requiring a minimum of three days per week in the office
Added 2 hours ago
SE
Tender Manager
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
As the Tender Manager you will be supporting all activities around the tender management process and putting together bid packages in a timely and professional manner in collaboration with…
Added 2 hours ago
SE
Tender Manager
Schneider Electric
Calgary, AB
- $91,200 to $136,800 CAD / year
- Full-time
As the Tender Manager you will be supporting all activities around the tender management process and putting together bid packages in a timely and professional manner in collaboration with…
Added 2 hours ago
CG
Manager, Model Risk Validation
Canada Guaranty
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
The position offers meaningful exposure to senior management and the opportunity to influence how models supporting critical business decisions are validated, monitored, and governed.
Added 2 hours ago
AE
Category Manager, Indirect Procurement
Arc'teryx Equipment
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 2 hours ago
M
Technology Delivery Lead, Enterprise AI
Marsh
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
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Solutions Architect - Enterprise Content Management (ECM)
Canada Life
London, ON
- Full-time
…modernization, and delivery of enterprise-scale content and business automation solutions. This role will focus primarily on IBM Cloud Pak for Business Automation (CP4BA), ECM platforms,…
Added 3 hours ago
MI
Dual Senior Manager-Revenue Management
Marriott International
Calgary, AB
- Full-time
2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the…
Added 3 hours ago
SE
Senior Engineer I, Offer Quality
Schneider Electric
Richmond, BC
- $91,200 to $136,800 CAD / year
- Full-time
…commercial lifecycle, you may also contribute to new product development through selected Product Quality Leader (PQL) activities, depending on business needs and…
Added 3 hours ago
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Tender Manager
Schneider Electric
Dollard-Des Ormeaux, QC
- $91,200 to $136,800 CAD / year
- Full-time
As the Tender Manager you will be supporting all activities around the tender management process and putting together bid packages in a timely and professional manner in collaboration with…
Added 3 hours ago
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Credit Manager
GM Financial
Burnaby, BC
- Full-time
As Credit Manager - CDN Dealer Services, you will lead credit decisioning and team support by evaluating complex dealer credit requests, managing escalations, and making lending decisions…
Added 3 hours ago
A
Category Manager, Indirect Procurement
ARC'TERYX
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 3 hours ago
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Senior Financial Crime Risk Analyst, Financial Crime Risk Management (FCRM) Reporting & Strategic Insights, Canada (5327)
TD
Toronto, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
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Senior Finance Analyst
TD
Toronto, ON
- Full-time
The successful candidate for this position will report into the Senior Manager, GTS – ETS Allocations, Finance. This role will be part of a team that provides a range of strategic financial…
Added 3 hours ago
AC
Software Engineer - SQL / C#
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
…more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a…

The Redpath Group

Manager, Global Business Systems (Service Delivery)

Vaughan, ON, Canada

Full-time

Apply on fa-evvx-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business Systems is responsible for ensuring on time, on budget, and high-quality delivery of various projects. They will support the Global IT PMO Project Leads in defining and/or assisting in the definition of project objectives and oversee quality control throughout its life cycle. The Manager, Global Business Systems establishes, maintains, and improves Redpath’s ITPMO success criteria, project management processes, and effectively communicates to senior leadership.

The Manager, Global Business Systems, Service Delivery, will play a critical role in improving the team SLA’s and daily operations of the BA support services. They will ensure the service tickets are handled efficiently, overseeing specific areas such as incident management, service delivery, and customer support, while embedding governance. The incumbent will help establish performance management metrics while driving continuous improvement practices. The Manager, Global Business Systems, Service Delivery, is also responsible for generating and compiling reports to drive better overall performance within the group, working closely and collaboratively with stakeholders to prioritize tickets. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Salary Range - 120,000 - 160,000

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment
Following Company health and safety standards and reporting any unsafe acts or conditions

Strategy & Planning

Manages multiple priorities and setting clear expectations for the team.
Liaise closely with aligned business partners/ management in the development and execution of defined strategies, facilitating smooth adoption of new solutions.
Work collaboratively with team to ensure tickets are closed efficiently.
Manages project governance and methodology.
Provide oversight and detailed reporting on overall portfolio financials on a regular basis.
Manage, monitor, and report on a consolidated set of projects, programs.
Work closely with other Manager, Global Business Systems to create, revise, and maintain PMO governance and structure by proactively aligning with best practices.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
Set and continually manage project expectations with team members and other stakeholders.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Define project success criteria and disseminate to involved parties throughout project life cycle.
Conduct project lesson-learnt and create a recommendations report to identify successful and unsuccessful project elements.
Develop and follow best practices and tools for project execution and management.
Establish governance and practices to increase communication to customers.
Any other duties as assigned

Acquisition & Deployment

Estimate the resources and participants needed to achieve project goals.
Determine and assess need for additional staff and/or consultants and make the appropriate recommendations if necessary during project cycle.
Draft and submit budget proposals and recommend subsequent budget changes when necessary.
Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

Operational Management

Direct and manage a team of Global IT PMO Project Leads and Business Analysts.
Analyze and establish effort-based assessment for minor/ major enhancements or P1/ P2/ P3 tickets etc.
Occasionally, will plan, execute, and finalize projects according to strict deadlines and within budget in alignment with business requirements and in collaboration with the Functional Business Leads
Develop full-scale project plans and associated communications documents.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the team.
Identify and manage project dependencies and critical path.
Develop and deliver progress reports, requirements documentation, presentations, and other related project reports.
Proactively manage changes in scope, identify potential crises, and devise contingency plans.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the project.
Ensure internal general controls are considered throughout project life cycles and follow Redpath change management processes

Qualifications

Education

Required:

University degree or college diploma in the field of business administration, management information systems or equivalent practical experience
Business Analysis training
Project Management Fundamentals training

Considered an Asset:

PMP Certification
ITIL Foundations Certification

Work Experience:

Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.

Knowledge Required

Competent and proficient understanding of business application platforms.
In depth and working knowledge of ServiceNow.
Experience supporting HFM, InEight Cloud, InEight Document, SharePoint, Intelex Safety, Oracle Fusion, PowerBi solution.
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Proven experience in Business Analysis with strengths in gathering and analyzing requirements and proposing and executing solutions.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation asset.
Fluent English language skills.

Personal Attributes

Experience working both independently and in a team-oriented, collaborative environment is essential.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Reacts to project adjustments and alterations promptly and efficiently.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
Ability to defuse tension among project team, should it arise.
Ability to bring project to successful completion through political sensitivity.
Strong written and oral communication skills.
Strong interpersonal skills.
Keen attention to detail.
Ability to conduct research into system issues and products as required.
Customer service skills an asset.
Persuasive, encouraging, and motivating.

Additional Requirements:
Global travel as required for the purpose of meeting with clients, stakeholders, or off-site personnel/management

Candidate could be in either the Vaughan or North Bay Office locations

Apply on fa-evvx-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

Lead Global IT PMO Project Leads and Business Analysts, overseeing project delivery, governance, budgets, timelines, and quality. Improve service ticket operations and SLAs, establish performance metrics, and report on portfolio and team performance while collaborating with stakeholders.

Requirements

Requires a university degree or college diploma in business administration, management information systems, or equivalent experience, along with business analysis and project management fundamentals training. Requires 7+ years of experience deploying and supporting software implementations in a global environment, proficiency with ServiceNow and business application platforms, and strong project management, analytical, communication, and leadership skills.

Skills

Project Management
Business Analysis
Service Delivery
Incident Management
Project Governance
Team Leadership
Stakeholder Management
Requirements Gathering
Budget Management
Risk Management
Continuous Improvement
Performance Reporting
Customer Support
Change Management
Problem-Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Global IT PMO
Project Management
Business Analysis
Service Delivery
Service-Level Agreements
Incident Management
Project Governance
Portfolio Management
Budget Management
Requirements Gathering
Change Management
Continuous Improvement
ServiceNow
HFM
InEight Cloud
InEight Document
SharePoint
Intelex Safety
Oracle Fusion
Power BI
PMP Certification
ITIL Foundation
Business Applications
Software Implementation
Project Reporting
Customer Support

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Jobs in Canada