Find work in Canada.

501,117 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
TI
Project Control Officer
TekStaff IT Solutions
Toronto, ON
- Contract
…Managers, Finance, and other stakeholders to ensure financial information is complete and accurate. Client’s project financial standards specifically require ongoing management of budget,…
Added 4 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…dedicated Respiratory Therapy Team. Reporting to the Clinical Manager, Critical Care Unit, the successful applicant will be responsible for providing evidenced based, comprehensive, safe,…
Added 4 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 4 mins ago
BC
Personal Support Worker - Surgical (B5)
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager Surgical (B5) you will work under the direction and supervision of a regulated healthcare provider. You will be responsible for providing direct quality personal…
Added 4 mins ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
The mission of the Identity and Access Management (IAM) team is to implement and operate modern, enterprise-class IAM solutions and policies that ensure the right individuals have the right…
Added 4 mins ago
MM
Senior Manager, Supply Chain Operations
Mohawk Medbuy Corporation
London, ON
- Full-time
The Senior Manager, Supply Chain Operations oversees the logistics operations of London Health Sciences Centre (LHSC), ensuring seamless flow of equipment and supplies into the hospitals.…
Added 4 mins ago
TI
Project Manager
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Project Manager"
Added 4 mins ago
K
Bilingual Project Manager - CTO
Konecranes
Burlington, ON
- $96,000 to $109,000 CAD / year
- Full-time
As a Konecranes Project Manager, you will own assigned projects from order handoff through completion, coordinating internal and external stakeholders while managing customer expectations.…
Added 4 mins ago
VS
Program Manager
Volta Space Technologies
Montreal, QC
- Full-time
The Program Manager owns cost, schedule, contract performance and customer relationships across Volta's portfolio of space programs. You report to the Corporate CTO and work daily with the…
Added 4 mins ago
NC
Maintenance
Native Counselling Services of Alberta
AB · Edmonton, AB
- $55,000 CAD / year
- Full-time
Able to work efficiently as part of the team as well as work alone with superior interpersonal, communication, time management and documentation skills.
Added 4 mins ago
PH
Clinic Manager
Pelvico Health Centre
Halifax, NS
- Full-time
As we continue to grow, we're looking for an experienced, organized, and proactive Clinic Manager to help lead our operations and support our team across both locations.
Added 4 mins ago
CE
General Manager
Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an experienced General Manager to lead operations across two manufacturing facilities in the Greater Toronto Area. This is a senior leadership opportunity for a…
Added 4 mins ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Added 4 mins ago
MT
Office Manager & Executive Assistant
MineSense Technologies Ltd.
Vancouver, BC
- $80,000 to $100,000 CAD / year
- Full-time
We are looking to add an experienced Office Manager and Executive Assistant to our G&A team in Vancouver, British Columbia. Reporting to the CEO, this role is responsible for ensuring the…
Added 4 mins ago
Housekeeper - Casual
Optima Living
Surrey, BC
Reporting to either the Housekeeping, Hospitality or Support Services Manager, the Housekeeper is responsible for maintaining a clean, safe, and welcoming environment for residents, team…
Added 4 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Lethbridge, AB
Consult with customers on additional product options, involving the manager for complex opportunities.
Added 4 mins ago
Territory Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Grande Prairie, AB
Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on…
Added 4 mins ago
Sales - Business Development Manager
The Erb Group
Mississauga, ON
The Business Development Manager is responsible for searching for freight opportunities and providing ongoing support for existing assigned customers. The role also requires the supervision…
Added 4 mins ago
Guest Service Agent
Northland Properties
Toronto, ON
…hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across…
Added 4 mins ago
Associate Product Manager
PBS Systems
Calgary, AB
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds…
Added 4 mins ago
Associate Product Manager
PBS Systems
Calgary, AB
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds…
Added 4 mins ago
Logistics - Senior Manager, Supply Chain Operations
Mohawk Medbuy Corporation (MMC)
London, ON
The Senior Manager, Supply Chain Operations oversees the logistics operations of London Health Sciences Centre (LHSC), ensuring seamless flow of equipment and supplies into the hospitals.…
Added 4 mins ago
CD
Indigenous Outreach Specialist
CMHA Durham
Oshawa, ON
- Full-time
…their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are…
Added 4 mins ago
TH
Senior Laboratory Technologist -CVH Microbiology
Trillium Health Partners
ON · ON, Canada
- Full-time
Working collaboratively with the Laboratory Manager, Medical/Scientific staff and the laboratory team, the Senior Technologist supports overall laboratory operations, workflow, staffing…
Added 4 mins ago
CM
Peer Navigator, Mental Health and Addiction Resource Centre (MHARC)
Canadian Mental Health Association
Kitchener, ON
- Full-time
CMHA WW’s Self Help & Peer Support is a peer-led service that focuses on providing information, referral, and peer support and recovery skills support groups. The purpose of this position…

The Redpath Group

Manager, Global Business Systems (Service Delivery)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business Systems is responsible for ensuring on time, on budget, and high-quality delivery of various projects. They will support the Global IT PMO Project Leads in defining and/or assisting in the definition of project objectives and oversee quality control throughout its life cycle. The Manager, Global Business Systems establishes, maintains, and improves Redpath’s ITPMO success criteria, project management processes, and effectively communicates to senior leadership.

The Manager, Global Business Systems, Service Delivery, will play a critical role in improving the team SLA’s and daily operations of the BA support services. They will ensure the service tickets are handled efficiently, overseeing specific areas such as incident management, service delivery, and customer support, while embedding governance. The incumbent will help establish performance management metrics while driving continuous improvement practices. The Manager, Global Business Systems, Service Delivery, is also responsible for generating and compiling reports to drive better overall performance within the group, working closely and collaboratively with stakeholders to prioritize tickets. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Salary Range - 120,000 - 160,000

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment
Following Company health and safety standards and reporting any unsafe acts or conditions

Strategy & Planning

Manages multiple priorities and setting clear expectations for the team.
Liaise closely with aligned business partners/ management in the development and execution of defined strategies, facilitating smooth adoption of new solutions.
Work collaboratively with team to ensure tickets are closed efficiently.
Manages project governance and methodology.
Provide oversight and detailed reporting on overall portfolio financials on a regular basis.
Manage, monitor, and report on a consolidated set of projects, programs.
Work closely with other Manager, Global Business Systems to create, revise, and maintain PMO governance and structure by proactively aligning with best practices.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
Set and continually manage project expectations with team members and other stakeholders.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Define project success criteria and disseminate to involved parties throughout project life cycle.
Conduct project lesson-learnt and create a recommendations report to identify successful and unsuccessful project elements.
Develop and follow best practices and tools for project execution and management.
Establish governance and practices to increase communication to customers.
Any other duties as assigned

Acquisition & Deployment

Estimate the resources and participants needed to achieve project goals.
Determine and assess need for additional staff and/or consultants and make the appropriate recommendations if necessary during project cycle.
Draft and submit budget proposals and recommend subsequent budget changes when necessary.
Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

Operational Management

Direct and manage a team of Global IT PMO Project Leads and Business Analysts.
Analyze and establish effort-based assessment for minor/ major enhancements or P1/ P2/ P3 tickets etc.
Occasionally, will plan, execute, and finalize projects according to strict deadlines and within budget in alignment with business requirements and in collaboration with the Functional Business Leads
Develop full-scale project plans and associated communications documents.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the team.
Identify and manage project dependencies and critical path.
Develop and deliver progress reports, requirements documentation, presentations, and other related project reports.
Proactively manage changes in scope, identify potential crises, and devise contingency plans.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the project.
Ensure internal general controls are considered throughout project life cycles and follow Redpath change management processes

Qualifications

Education

Required:

University degree or college diploma in the field of business administration, management information systems or equivalent practical experience
Business Analysis training
Project Management Fundamentals training

Considered an Asset:

PMP Certification
ITIL Foundations Certification

Work Experience:

Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.

Knowledge Required

Competent and proficient understanding of business application platforms.
In depth and working knowledge of ServiceNow.
Experience supporting HFM, InEight Cloud, InEight Document, SharePoint, Intelex Safety, Oracle Fusion, PowerBi solution.
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Proven experience in Business Analysis with strengths in gathering and analyzing requirements and proposing and executing solutions.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation asset.
Fluent English language skills.

Personal Attributes

Experience working both independently and in a team-oriented, collaborative environment is essential.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Reacts to project adjustments and alterations promptly and efficiently.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
Ability to defuse tension among project team, should it arise.
Ability to bring project to successful completion through political sensitivity.
Strong written and oral communication skills.
Strong interpersonal skills.
Keen attention to detail.
Ability to conduct research into system issues and products as required.
Customer service skills an asset.
Persuasive, encouraging, and motivating.

Additional Requirements:
Global travel as required for the purpose of meeting with clients, stakeholders, or off-site personnel/management

Candidate could be in either the Vaughan or North Bay Office locations

Apply About employer

More about this job

Responsibilities

Lead Global IT PMO Project Leads and Business Analysts, overseeing project delivery, governance, budgets, timelines, and quality. Improve service ticket operations and SLAs, establish performance metrics, and report on portfolio and team performance while collaborating with stakeholders.

Requirements

Requires a university degree or college diploma in business administration, management information systems, or equivalent experience, along with business analysis and project management fundamentals training. Requires 7+ years of experience deploying and supporting software implementations in a global environment, proficiency with ServiceNow and business application platforms, and strong project management, analytical, communication, and leadership skills.

Skills

Project Management
Business Analysis
Service Delivery
Incident Management
Project Governance
Team Leadership
Stakeholder Management
Requirements Gathering
Budget Management
Risk Management
Continuous Improvement
Performance Reporting
Customer Support
Change Management
Problem-Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Global IT PMO
Project Management
Business Analysis
Service Delivery
Service-Level Agreements
Incident Management
Project Governance
Portfolio Management
Budget Management
Requirements Gathering
Change Management
Continuous Improvement
ServiceNow
HFM
InEight Cloud
InEight Document
SharePoint
Intelex Safety
Oracle Fusion
Power BI
PMP Certification
ITIL Foundation
Business Applications
Software Implementation
Project Reporting
Customer Support

Report this job