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Added 15 mins ago
VB
Senior Project Manager
Vaco by Highspring
Winnipeg, MB
- $80 to $100 CAD / hour
- Contract
The client is seeking an experienced IT Project Manager to manage projects throughout their entire lifecycle, from initiation and planning through execution, monitoring, control, and…
Added 15 mins ago
R
Senior IT Administrator (On-site, Contract)
REDLAB
Toronto, ON
- Full-time
Department: Technology Manager: Technical Director
Added 15 mins ago
2I
Senior Project Manager/Leader
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Senior Project Manager/Leader for a 6-month onsite contract.
Added 15 mins ago
FI
Privacy Impact Assessment Specialist
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Assignment Type: This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.
Added 15 mins ago
L
Program Manager
LTM
Mississauga, ON
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 15 mins ago
L
Program Manager
LTM
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 15 mins ago
2I
Sr. S4/HANA Basis Consultant
2iSolutions Inc.
Oshawa, ON
- Full-time
Our client - A large industrial organization based out of Oshawa - is looking to hire a Senior S4/HANA Basis Consultant for a full time permanent position. This is a hybrid based position -…
Added 15 mins ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…support built on long-term client relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and…
Added 29 mins ago
JI
Maintenance Manager
J.D. Irving, Limited
Toronto, ON
- Full-time
Communication & Influence: Communicate effectively across functions and with senior leadership, reporting results, risks, gaps, and improvement plans.
Added 29 mins ago
M
Staff Software Engineer, AI
Maple
Toronto, ON
- Full-time
This is a hands-on, senior individual contributor role for an engineer who has spent the last few years actively building AI into real products - not just experimenting with models or…
Added 29 mins ago
Senior Manager, Business Banking Deposits Product Management - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…
Added 29 mins ago
Manager, Financial Planning & Analysis - Finance
Scotiabank
Toronto, ON
The Manager, Financial Planning & Analysis supports the strategic direction, leadership and oversight for finance matters for Global Wealth Management (GWM) and Scotia Global Asset…
Added 29 mins ago
TC
Vice President, Client Integration
The Citco Group Limited
Halifax, NS
- Full-time
…industry’s most respected. Our continuous investment in learning and technology enables us to evolve our platforms and deliver scalable, effective solutions for our…
Added 44 mins ago
OP
Senior Manager, Leadership and Awards
Ontario Provincial Police
Orillia, ON
- $110,638 to $155,942 CAD / year
- Full-time
Effective consultation and negotiation skills to build credibility and consensus with colleagues, internal/external partners, and senior management.
Added 44 mins ago
KS
Procurement Manager
Kelly Services (Canada), Ltd.
Toronto, ON
- Contract
Procurement Manager, Sourcing and Contracting.
Added 44 mins ago
SR
Geotechnical Project Manager – Intermediate to Senior
Skyline Recruitment Ltd
Ottawa, ON
- Full-time
Job title: Geotechnical Project Manager – Intermediate to Senior
Added 59 mins ago
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Regional Program Medical Director - Primary Care, Home and Community Health
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Vancouver, BC
- Part-time
…in a dyad partnership with the Executive Director to provide senior medical leadership for advancing integrated planning, alignment, and delivery across primary care, home health, home…
Added 59 mins ago
7
Senior Brand Designer (8 month Contract)
7shifts
Remote, Canada
- $95,200 to $142,800 CAD / year
- Full-time
- Remote
As a Senior Brand Designer at 7shifts, you'll turn our brand into design that resonates with restaurant operators, across web, campaigns, and everything in between. You'll work closely with…
Added 1 hour ago
HS
Senior Java Software Engineer
Henry Schein One Canada
Surrey, BC
- Full-time
Henry Schein One Canada builds technology that helps dental professionals, teams, and organizations work more efficiently and deliver better patient care. Recognized as one of the 2026 Best…
Added 1 hour ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 1 hour ago
QM
Senior Project Manager
Quantum Management Services Ltd.
Toronto, ON · Etobicoke, ON
- $85,000 to $100,000 CAD / year
- Full-time
Are you a hands-on Project Manager who enjoys bringing complex technology projects to life? We are seeking a Senior Project Manager to oversee the end-to-end implementation of parking…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 1 hour ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Senior Manager, QA – Strategic Initiatives, you will independently lead assigned QA workstreams within a portfolio of cross-functional initiatives. You will translate…
Added 1 hour ago
Senior Manager, Financial Reporting
Clutch Technologies Inc.
Toronto, ON
Clutch is looking for a Senior Manager, Financial Reporting to step in as a critical leader on our finance team. Reporting directly to the Corporate Controller, you will architect the…

The Redpath Group

Manager, Global Business Systems (Service Delivery)

Vaughan, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business Systems is responsible for ensuring on time, on budget, and high-quality delivery of various projects. They will support the Global IT PMO Project Leads in defining and/or assisting in the definition of project objectives and oversee quality control throughout its life cycle. The Manager, Global Business Systems establishes, maintains, and improves Redpath’s ITPMO success criteria, project management processes, and effectively communicates to senior leadership.

The Manager, Global Business Systems, Service Delivery, will play a critical role in improving the team SLA’s and daily operations of the BA support services. They will ensure the service tickets are handled efficiently, overseeing specific areas such as incident management, service delivery, and customer support, while embedding governance. The incumbent will help establish performance management metrics while driving continuous improvement practices. The Manager, Global Business Systems, Service Delivery, is also responsible for generating and compiling reports to drive better overall performance within the group, working closely and collaboratively with stakeholders to prioritize tickets. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Salary Range - 120,000 - 160,000

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment
Following Company health and safety standards and reporting any unsafe acts or conditions

Strategy & Planning

Manages multiple priorities and setting clear expectations for the team.
Liaise closely with aligned business partners/ management in the development and execution of defined strategies, facilitating smooth adoption of new solutions.
Work collaboratively with team to ensure tickets are closed efficiently.
Manages project governance and methodology.
Provide oversight and detailed reporting on overall portfolio financials on a regular basis.
Manage, monitor, and report on a consolidated set of projects, programs.
Work closely with other Manager, Global Business Systems to create, revise, and maintain PMO governance and structure by proactively aligning with best practices.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
Set and continually manage project expectations with team members and other stakeholders.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Define project success criteria and disseminate to involved parties throughout project life cycle.
Conduct project lesson-learnt and create a recommendations report to identify successful and unsuccessful project elements.
Develop and follow best practices and tools for project execution and management.
Establish governance and practices to increase communication to customers.
Any other duties as assigned

Acquisition & Deployment

Estimate the resources and participants needed to achieve project goals.
Determine and assess need for additional staff and/or consultants and make the appropriate recommendations if necessary during project cycle.
Draft and submit budget proposals and recommend subsequent budget changes when necessary.
Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

Operational Management

Direct and manage a team of Global IT PMO Project Leads and Business Analysts.
Analyze and establish effort-based assessment for minor/ major enhancements or P1/ P2/ P3 tickets etc.
Occasionally, will plan, execute, and finalize projects according to strict deadlines and within budget in alignment with business requirements and in collaboration with the Functional Business Leads
Develop full-scale project plans and associated communications documents.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the team.
Identify and manage project dependencies and critical path.
Develop and deliver progress reports, requirements documentation, presentations, and other related project reports.
Proactively manage changes in scope, identify potential crises, and devise contingency plans.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the project.
Ensure internal general controls are considered throughout project life cycles and follow Redpath change management processes

Qualifications

Education

Required:

University degree or college diploma in the field of business administration, management information systems or equivalent practical experience
Business Analysis training
Project Management Fundamentals training

Considered an Asset:

PMP Certification
ITIL Foundations Certification

Work Experience:

Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.

Knowledge Required

Competent and proficient understanding of business application platforms.
In depth and working knowledge of ServiceNow.
Experience supporting HFM, InEight Cloud, InEight Document, SharePoint, Intelex Safety, Oracle Fusion, PowerBi solution.
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Proven experience in Business Analysis with strengths in gathering and analyzing requirements and proposing and executing solutions.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation asset.
Fluent English language skills.

Personal Attributes

Experience working both independently and in a team-oriented, collaborative environment is essential.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Reacts to project adjustments and alterations promptly and efficiently.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
Ability to defuse tension among project team, should it arise.
Ability to bring project to successful completion through political sensitivity.
Strong written and oral communication skills.
Strong interpersonal skills.
Keen attention to detail.
Ability to conduct research into system issues and products as required.
Customer service skills an asset.
Persuasive, encouraging, and motivating.

Additional Requirements:
Global travel as required for the purpose of meeting with clients, stakeholders, or off-site personnel/management

Candidate could be in either the Vaughan or North Bay Office locations

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More about this job

Responsibilities

Lead Global IT PMO Project Leads and Business Analysts, overseeing project delivery, governance, budgets, timelines, and quality. Improve service ticket operations and SLAs, establish performance metrics, and report on portfolio and team performance while collaborating with stakeholders.

Requirements

Requires a university degree or college diploma in business administration, management information systems, or equivalent experience, along with business analysis and project management fundamentals training. Requires 7+ years of experience deploying and supporting software implementations in a global environment, proficiency with ServiceNow and business application platforms, and strong project management, analytical, communication, and leadership skills.

Skills

Project Management
Business Analysis
Service Delivery
Incident Management
Project Governance
Team Leadership
Stakeholder Management
Requirements Gathering
Budget Management
Risk Management
Continuous Improvement
Performance Reporting
Customer Support
Change Management
Problem-Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Global IT PMO
Project Management
Business Analysis
Service Delivery
Service-Level Agreements
Incident Management
Project Governance
Portfolio Management
Budget Management
Requirements Gathering
Change Management
Continuous Improvement
ServiceNow
HFM
InEight Cloud
InEight Document
SharePoint
Intelex Safety
Oracle Fusion
Power BI
PMP Certification
ITIL Foundation
Business Applications
Software Implementation
Project Reporting
Customer Support

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