Find work in Canada.

500,675 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
WU
Clinical Education Manager
Western University
London, ON
- Full-time
…to ensure effective and efficient operations. The role will lead and direct the work of others, ensure appropriate resources and controls are in place to manage risks and assist in…
Added 7 mins ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 7 mins ago
MF
Staff Software Engineer
Magnet Forensics
Canada
- Full-time
As a Staff Software Engineer on the Artifacts Knowledge Team, you’ll play a pivotal role in defining our cloud-native data enrichment service, ensuring it meets the demands of performance,…
Added 7 mins ago
Program Manager
Long View Systems
Calgary, AB
Strong team-oriented mindset with the proven ability to lead on complex IT projects
Added 7 mins ago
B
Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
…oversight, and operational performance of a skilled trades team with a strong concentration in HVAC, refrigeration, and mechanical building systems. This role ensures the safe, compliant,…
Added 21 mins ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
Interim Branch Manager lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone…
Added 22 mins ago
OE
Production Engineer - Light Oil
Obsidian Energy Ltd.
Calgary, AB
- Full-time
Lead area measurement initiatives. Work with the measurement team, operations, and production accounting to ensure area compliance
Added 22 mins ago
Q
Business Development Manager/Field Sales - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 22 mins ago
AA
Growth Engineer
Arvo A.I.
Montreal, QC
- Full-time
Build the growth systems: lead lists from sign-ups and product usage, programmatic pages from Aurora's runbooks and outage analyses, our public AI SRE benchmark.
Added 22 mins ago
R
Commercial Operations Coordinator -B2B Dairy Industry
Rheolution
Montreal, QC
- Full-time
…optimize yield, consistency, and product quality, turning process data into actionable insights and measurable…
Added 22 mins ago
KR
SDET/Automation – Mobility (IOS Applications)
KTek Resourcing
Vancouver, BC
- Contract
Ability to lead projects individually and mentor team members.
Added 22 mins ago
P-
Intermediate ETL Developer
Pandell - An ESG Company
Remote, Canada
- Full-time
- Remote
We’re looking for an Intermediate ETL Developer to join Pandell-ESG's Project Services team. You’ll help customers move their data into our software and work alongside a strong team that’s…
Added 22 mins ago
TH
Patient Flow Coordinator (Temporary Full-Time)
Trillium Health Partners
Mississauga, ON
- Full-time
The ideal candidate is a reliable, collaborative team member who works closely with Physicians, Bed Allocation, Charge Nurses and unit-based teams to facilitate timely admissions, transfers…
Added 22 mins ago
FG
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
Fitch Ratings is seeking a Lead Software Engineer to join our global Ratings Technology team in Toronto. This is an opportunity to build mission-critical platforms while helping shape the…
Added 22 mins ago
Sr Staff. Software Engineer
Kaseya Careers
Toronto, ON
We’re hiring a Senior / Staff Backend Engineer to lead the design and delivery of SaaS products powered by data, machine learning, and AI. This is a hands-on role focused on building…
Added 37 mins ago
PL
Director of Advocacy - Neighborhood Legal Services
Pennsylvania Legal Aid Network, Inc.
Legal, AB
- Volunteer
…Working closely with the Executive Director and management team, the Director of Advocacy provides strategic vision, supervision, and operational leadership for all advocacy functions,…
Added 37 mins ago
OR
Business Analytics Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking a Business Insights & Analytics Manager. This role lead’s the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The…
Added 52 mins ago
T
Revenue Operations Lead
Toast
Richmond, BC
- $95,000 to $120,000 USD / year
- Full-time
…responsible resource development. As the company grows its commercial team across North America, Australia, and Latin America, it is looking for a Revenue Operations Lead to build and run…
Added 52 mins ago
S
Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
Claude, connected through MCP to our core systems, is your primary team. You will be expected to:
Added 52 mins ago
S
Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
…AI, enterprise products, and consulting, building intelligent systems for real-world business…
Added 52 mins ago
A
Client Due Diligence Analyst
Allshores
Halifax, NS
- Full-time
Work with Team Lead to produce customer correspondence requesting updated AML/KYC when customer data has expired.
Added 52 mins ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…
Added 52 mins ago
L
7818 - Assistant Store Manager FT
Lids
Vaughan, ON
- $20 to $21.5 USD / hour
- Full-time
…results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 52 mins ago
IG
Product Owner
Insight Global
Longueuil, QC
- $30 to $45 CAD / hour
- Contract
We are looking for Product Owners / Business Analysts at both Intermediate and Senior levels to join a team supporting digital products and business applications at an aerospace client of…
Added 52 mins ago
Senior Engineering Manager - Analytics Platform
Faire
Kitchener, ON · Toronto, ON
…direction for the analytics platform, shape its strategy, and lead a team that other teams across the company depend on. You’ll partner closely with data scientists, analysts, and engineers…

The Redpath Group

Manager, Global Business Systems (Service Delivery)

Vaughan, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.
Posting language: English
Posted: Oct 26, 2026

Original job description

The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business Systems is responsible for ensuring on time, on budget, and high-quality delivery of various projects. They will support the Global IT PMO Project Leads in defining and/or assisting in the definition of project objectives and oversee quality control throughout its life cycle. The Manager, Global Business Systems establishes, maintains, and improves Redpath’s ITPMO success criteria, project management processes, and effectively communicates to senior leadership.

The Manager, Global Business Systems, Service Delivery, will play a critical role in improving the team SLA’s and daily operations of the BA support services. They will ensure the service tickets are handled efficiently, overseeing specific areas such as incident management, service delivery, and customer support, while embedding governance. The incumbent will help establish performance management metrics while driving continuous improvement practices. The Manager, Global Business Systems, Service Delivery, is also responsible for generating and compiling reports to drive better overall performance within the group, working closely and collaboratively with stakeholders to prioritize tickets. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Salary Range - 120,000 - 160,000

Responsibilities

Health and Safety:

Having the authority and responsibility to maintain a safe and efficient working environment
Following Company health and safety standards and reporting any unsafe acts or conditions

Strategy & Planning

Manages multiple priorities and setting clear expectations for the team.
Liaise closely with aligned business partners/ management in the development and execution of defined strategies, facilitating smooth adoption of new solutions.
Work collaboratively with team to ensure tickets are closed efficiently.
Manages project governance and methodology.
Provide oversight and detailed reporting on overall portfolio financials on a regular basis.
Manage, monitor, and report on a consolidated set of projects, programs.
Work closely with other Manager, Global Business Systems to create, revise, and maintain PMO governance and structure by proactively aligning with best practices.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
Set and continually manage project expectations with team members and other stakeholders.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Define project success criteria and disseminate to involved parties throughout project life cycle.
Conduct project lesson-learnt and create a recommendations report to identify successful and unsuccessful project elements.
Develop and follow best practices and tools for project execution and management.
Establish governance and practices to increase communication to customers.
Any other duties as assigned

Acquisition & Deployment

Estimate the resources and participants needed to achieve project goals.
Determine and assess need for additional staff and/or consultants and make the appropriate recommendations if necessary during project cycle.
Draft and submit budget proposals and recommend subsequent budget changes when necessary.
Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.

Operational Management

Direct and manage a team of Global IT PMO Project Leads and Business Analysts.
Analyze and establish effort-based assessment for minor/ major enhancements or P1/ P2/ P3 tickets etc.
Occasionally, will plan, execute, and finalize projects according to strict deadlines and within budget in alignment with business requirements and in collaboration with the Functional Business Leads
Develop full-scale project plans and associated communications documents.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the team.
Identify and manage project dependencies and critical path.
Develop and deliver progress reports, requirements documentation, presentations, and other related project reports.
Proactively manage changes in scope, identify potential crises, and devise contingency plans.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the project.
Ensure internal general controls are considered throughout project life cycles and follow Redpath change management processes

Qualifications

Education

Required:

University degree or college diploma in the field of business administration, management information systems or equivalent practical experience
Business Analysis training
Project Management Fundamentals training

Considered an Asset:

PMP Certification
ITIL Foundations Certification

Work Experience:

Required: 7+ years prior experience in deployment and support of software system implementations in a global environment.

Knowledge Required

Competent and proficient understanding of business application platforms.
In depth and working knowledge of ServiceNow.
Experience supporting HFM, InEight Cloud, InEight Document, SharePoint, Intelex Safety, Oracle Fusion, PowerBi solution.
Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Proven experience in Business Analysis with strengths in gathering and analyzing requirements and proposing and executing solutions.
Demonstrated project management skills; Business Analysis and Project Management Fundamentals training or PMP designation asset.
Fluent English language skills.

Personal Attributes

Experience working both independently and in a team-oriented, collaborative environment is essential.
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Reacts to project adjustments and alterations promptly and efficiently.
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
Ability to defuse tension among project team, should it arise.
Ability to bring project to successful completion through political sensitivity.
Strong written and oral communication skills.
Strong interpersonal skills.
Keen attention to detail.
Ability to conduct research into system issues and products as required.
Customer service skills an asset.
Persuasive, encouraging, and motivating.

Additional Requirements:
Global travel as required for the purpose of meeting with clients, stakeholders, or off-site personnel/management

Candidate could be in either the Vaughan or North Bay Office locations

Apply About employer

More about this job

Responsibilities

Lead Global IT PMO Project Leads and Business Analysts, overseeing project delivery, governance, budgets, timelines, and quality. Improve service ticket operations and SLAs, establish performance metrics, and report on portfolio and team performance while collaborating with stakeholders.

Requirements

Requires a university degree or college diploma in business administration, management information systems, or equivalent experience, along with business analysis and project management fundamentals training. Requires 7+ years of experience deploying and supporting software implementations in a global environment, proficiency with ServiceNow and business application platforms, and strong project management, analytical, communication, and leadership skills.

Skills

Project Management
Business Analysis
Service Delivery
Incident Management
Project Governance
Team Leadership
Stakeholder Management
Requirements Gathering
Budget Management
Risk Management
Continuous Improvement
Performance Reporting
Customer Support
Change Management
Problem-Solving
Communication

Visa sponsorship

Not detected in the job text

Keywords

Global IT PMO
Project Management
Business Analysis
Service Delivery
Service-Level Agreements
Incident Management
Project Governance
Portfolio Management
Budget Management
Requirements Gathering
Change Management
Continuous Improvement
ServiceNow
HFM
InEight Cloud
InEight Document
SharePoint
Intelex Safety
Oracle Fusion
Power BI
PMP Certification
ITIL Foundation
Business Applications
Software Implementation
Project Reporting
Customer Support

Report this job